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As an experienced senior-level operations executive, my goals are to grow the profitability of companies, improve upon processes, increase employee and customer retention, foster collaboration, and communication.The foundation of my career was as Chief Operating Officer (COO) with Unishippers, where I directed operations and business growth strategy for 12 franchises. As Director of Sales and Training Operations with Agnes & Dora, I helped the company realize triple-digit increases in distributors and sales of product. Prior to this, I presided over training and sales development, along with recruitment strategy, for a number of direct sales organizations. As a business process improvement expert, I find the best, most margin-efficient way of getting work accomplished, while creating a positive work environment in which employees want to participate every day to do the best job they can. I enjoy empowering employees, which leads to reliability, productivity, and high morale. I have a true open-door policy, and I problem-solve with solid advice until a satisfactory result is achieved. Teams that I lead know that I am fun and caring, all while being professional and expecting productivity at the same time.I am an experienced leader in many facets of a business; I also enjoy public speaking and training on topics as diverse as business success strategies, sales leadership, and motivation. I am guided by the principle that motivation and action are highly connected.My side hustle is The Nested Family were I create products and provide information that help families connect and bond for a lifetime.
Quality Distribution, Llc
View- Website:
- ryderscs.com
- Employees:
- 3857
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Senior Customer Experience ManagerQuality Distribution, LlcSalt Lake City, Ut, Us
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Group Logistics ManagerRyder Supply Chain Solutions Apr 2018 - PresentGreater Salt Lake City AreaWith a mix of operations and client services, I direct a team of high performing account managers who support $38M in annual revenue.◼ Refined client services processes and improved the customer experience by providing structure and expectations to the team of account managers who manage the value stream for the clients in a 3PL environment.◼ Responsible for developing long-term partnerships with all clients. Work diligently to retain and grow all business by building trust and ensuring that operational teams are meeting service levels contracted in each master service agreement. KPIs for service are tracked regularly.◼ Implement standards for client services, establishing goals and timelines for tasks. Continually work with account managers to improve their follow up skills and hone their communication skills.◼ Schedule and execute high-level, monthly recurring calls with each client. Discuss forecasting, changes within the companies, issues, and any other matters that need to be addressed.◼ Report forecasted volume for analyzation of labor needs.◼ Address and resolve client escalations through root cause analysis.◼ Collaborate with IT, engineering, and warehouse teams to create and implement new processes.◼ Work closely with facility manager to interpret and make final rulings on issues, changes, or concerns that fall outside of existing MSA, MOP, or routing guide.◼ Back up for financial reporting and safety.◼ Assigned contract updates and renewal.◼ Responsible for regular EBRs on larger clients. -
Director Of Distributor Training And Support | Interim Warehouse ManagerAgnes & Dora Dec 2016 - Mar 2018Provo, Utah AreaAs a key operations executive, I was the primary leader of training initiatives, direct sales representative support, and the logistics / warehouse expert, I helped this company grow revenue 361% and increase total distributors by 420%—both in a single year—exceeding KPI targets.As the director over all representative relations, I built programs with multiple layers:◼ Pre-onboarding training: Team designed and implemented a program directed to prospects in the process of determining whether A&D was the right fit for their professional and business desires, and for our recruitment team to better understand and vet potential distributors.◼ Weekly representative training: I secured the support of our CEO to deliver weekly, company-wide live training, as well as one-on-one coaching, for our distributors (sales reps), which directly increased their ability to sell more product.◼ Additional training tools: Initiated the creation of A&D University and created a 6 week coaching process for representative leaders named Coach & Connect. Developed and implemented new strategies for product launches, field promotions, and other programs, as well as incentives / rewards for successes, which supported an increase in QoQ sales by more than 1000%.The exponential growth we experienced came with a keen need for us to shore up our operations as well. To that end, I was heavily involved in developing plans for the inventory life cycle, which gave the product life from inception to donation. I also managed our logistics and streamlined timely delivery of product leaving our warehouse (plus reduced additional logistics and shipping costs, bringing essential expertise from my prior COO role with Unishippers). -
National Training And Development ManagerJamberry Sep 2014 - Nov 2016Utah County, UtahHaving proven my leadership and training expertise in my earlier operational officer role, as well as having written and published a book, and then speaking publicly on the book topic, I was recruited into Jamberry (direct sales) to train, motivate, and coach top-level independent distributors in the USA and Canada. Thus, I contributed expertise in two key areas. ◼ Training: As a trainer, I developed and delivered training in a virtual setting, as well as presenting live at international conferences and regional events. As a coach, I mentored top level individuals on leading teams and maintaining momentum. I also focused on helping the newer leaders, who reached the team manager level, realize their potential. I help them continue to grow, giving the guidance and mentorship.◼ Recruitment: I was highly engaged in helping distributors grow their teams, offering assistance through group calls and live events. Furthermore, I helped leaders find their front-line successes and taught them how to grow that line into leaders themselves.This opportunity, in combination with my prior operations experience, set me up to lead training programs for additional direct sales companies.Over the course of the next year, I had the privilege of lending coaching and development expertise to two direct sales startups and one technology sales startup (TuVous and GSGLife). In each case, I contributed to devising and implementing structure and goal attainment protocols to recruit and motivate top direct sales professionals and team leaders. -
Chief Operating OfficerUnishippers Jan 1999 - Sep 2014K&R Global & Ashby Logistics (Unishippers Franchises), Sandy, UtahAs chief operating officer, I helped usher the company into 8-figure annual revenue totals. In this role, I led all aspects of company administration, including most components of finance, cash management, and P&L. ◼ Corporate strategy: Critically, I designed and delivered a strong team strategy that promoted our corporate vision and corporate culture. By recruiting the right people—those who truly embraced our direction—I created a dynamic team willing to go the distance with strong morale and longevity with the company.◼ Operations: On the operations side, I developed and documented our organizational processes, so that these high-performing individuals aligned to our growth model. With careful leadership, we assured everyone was on the same page and tuned to the direction we were taking the business (2.5X revenue growth and 3X franchise growth).◼ Finance: Finally, organizing our business to achieve this growth required sustained cash flow. I contributed to our daily position by maximizing our accounts receivable and increasing our overall margins. -
Operations ManagerMetacon Feb 1996 - Jan 1999Salt Lake City, UtahHired to assist the founder with a new startup respiratory medical device company, which grew to more than $3.8M and expanded sales operations to 38 states. ◼ Directed the initial set up and structure for the office, customer support and the warehouse/shipping departments. ◼ Continued fully accountable for management of the office, customer support and the warehouse/shipping departments. ◼ Full charge bookkeeping, payroll, employee benefits, state sales tax reporting for 38 states, contract maintenance, correspondence, information compilation, customer service, purchasing, inventory control, order processing, shipping--------My titles prior to this extensive experience:I managed office operations for Saddleback Waterproofing, Concept Design, and Hoopes Plumbing.
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What company does Shanna Beaman work for?
Shanna Beaman works for Quality Distribution, Llc
What is Shanna Beaman's role at the current company?
Shanna Beaman's current role is Senior Customer Experience Manager.
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What are some of Shanna Beaman's interests?
Shanna Beaman has interest in Family, Children, Outdoors, Giving To Others, Politics, Education, Sharing Knowledge And Inspiring Others.
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Shanna Beaman has skills like Public Speaking, Time Management, Team Building, Entrepreneurship, Small Business, Training, Leadership Development, Coaching, Motivational Speaking, Leadership, Start Ups, Social Networking.
Who are Shanna Beaman's colleagues?
Shanna Beaman's colleagues are Yesika Domínguez Reyes, Lynn Oulahen, Juan Alberto Morales Alonso, Shahad Smith, Michael Mccaslin, Gary Bess, Marie Jagne.
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