Shanna Boelman Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Project: WOW improvements between Amazon and GoPro, resulting in drastic logistical/administrative efficiencies, with minimized and reversed chargebacks/shortages.Maternity Cover: Sales Operations Order Administration ManagerProject: Sell Out Reporting Improvement- coordinating with team members to analyze and evaluate current reporting coverage, in an effort to expand and standardize reporting amongst all regions globally.Various projects and tasks, including weekly reporting and sales operations management for customers in Asia and Europe.

Amsterdam Area, Netherlands

Focused on operational strategies and setup of operational ways of working, including driving improvements across business groups within the department of Design Consolidation and documentation of Consumer Lifestyle Design Operations policies and ways of working Driving the enabling conditions needed to allow the organization to function efficientlyOperational reporting to heads of each business group within Consumer Lifestyle DesignProject accounting Training of employees on various processes and systemsManagement of internal projects Integral part of the 2012 and 2013 operations management task force handling the integration of Design into the Consumer Lifestyle sector, comprising of the set-up of operational tools, ways of working, reporting and training, as well as deployment to the teams

Greater Los Angeles Area

Managed a team of five, including Store Operations Auditor, Communications Coordinator, and Front Desk Administrative Staff on top of coordinating operations for 21 retail store locationsWrote and arranged all store and corporate communication, including the policy & procedure manual, various training programs, and store meeting plansTraining of employees on operational ways of working, systems and programs at both the store and corporate levelPrepared and tracked all store statistical communication, including weekly and monthly tracking of store sales and store level selling statisticsAudited, tracked and oversaw the process of store level sales receipt audits and managed the implementation of training practices to prevent discrepancies at store levelCoordinated and oversaw the customer loyalty programsOrganized and implemented various operations for the opening of new store locationsManaged various projects and processes as needed

Greater Los Angeles Area

Monitored and managed all aspects of accounting and accounts payable for approximately 20 retail locationsMaintained and created various spreadsheets, tracking sales and other dataPrepared and processed payroll for approximately 150 employeesCreated Company Profit & Loss statements on a monthly basis for each retail locationPerformed auditing functions on all store level financial activities

Greater Los Angeles Area

Managed all office operationsOrdered supplies and coordinated the distribution of supplies for the corporate office and 12 retail store locationsPrepared monthly journal entries and monitored all aspects of company bookkeeping, including accounts payableMaintained and created various spreadsheets for store sales trackingPrepared and processed payroll for approximately 75 employeesPerformed auditing functions on all store level financial activities

Santa Barbara, California Area

Communicated needs at store level to various departments at the corporate levelMaintained and tracked store salesCreated and updated all communication memos to store level staff, including policy & procedure manual, contests, training and informative materialCreated and organized the implementation and training of new point of sale training manual, continued training to store employees on other processes as neededCoordinated with other departments and organized the distribution of all materials to stores, including supplies, marketing campaigns, and productsParticipated in the organization of new store openingsOrganized grand opening events at all new storesManaged various projects as needed