Shanna Mayorga Email and Phone Number

• Business Management – Insurance/Claim Management, Document Control, Property Taxes, Nonprofit Tasks• Accounting – Bookkeeping (REALM), Payroll (Paychex/Gusto), Annual Budgets, Online ACH and Banking, Manage Trusts and Endowments, Workers Compensation Maintenance and Audits• Human Resources – Resume Review, Interviews, Onboarding, and Offboarding, Background Checks• Facilities Maintenance – Vendor Relations, Contracts, IT, HVAC, Historic Building Maintenance, Safety, Security System, Building Access Control• Facility Event Coordination – Calendar, Building Access, Set up/ breakdown• Marketing/Branding – Facebook, LinkedIn, Advertising, Promotions, Marketing Material, Website updates, email broadcasts• Member Maintenance –Maintain database accuracy, send giving statements, assist members with giving updates• IT - Various IT tasks, computer set-up, network troubleshooting, telephone mapping and other in office resolutions.

◾ SAP CRM - Entered and reconciled supplier invoices, entered Purchase Requests and managed Purchase Orders◾ Budget Maintenance - Vehicle related, Supply Expense General, Fringe Benefit, and co-managed tools◾ MRO Purchasing – Purchased MRO supplies, purchased and monitored inventory of Covid-19 CRISIS related supplies.◾ Cost Savings – Employed new services for janitorial to reduce waste with a savings over 15K per year. Analyzed usage, adjusted product accordingly to initiate cost savings◾ Vendor Relations – developed and maintained ◾ Inventory Management – janitorial, administrative, Covid-19 CRISIS◾ Fleet Mgmt – Maintained vehicles, vehicle records, executed leases, managed accident and total loss process. ◾ Company and Team Morale – Built morale via employee events and relationships with factory and administrative employees. ◾ CSM – Community Service Management – Develop and attend community events on behalf of the company.

◾ Full PO lifecycle support, creation, maintenance, changes and updates ◾ Maintaining up-to-date process knowledge on related subject matter◾ Document creation & control: creating & maintaining up-to-date process documentation including internal training materials◾ Process Vendor Requests. New and updates◾ Deliver on-going internal training on budget and processes◾ Assist Vendors with invoice issues; maintain clear and concise records concerning price with vendors◾ Provide monthly accruals and forecasts◾ Liaison between program managers, Finance and Controlling areas◾ Processing all WBS new and change requests; entries in specialized Marketing Planning Tool and CRM, including maintaining budget allocations◾ In collaboration, designed and implemented a program/tool for PO Requests and tracking

Provided all support related to Shopping Cart Creation, entries in specialized Marketing Purchasing Tool and SRM to process Shopping Cart requests. Maintained tracking information on the Shopping Cart, ensure speedy processing.◾Process PO change requests for full PO lifecycle support◾Process Vendor Requests. Follow-up with requestors◾Maintaining up-to-date process knowledge on related subject matter◾Processing all WBS new and change requests; entries in specialized Marketing Purchasing Tool and CRM, including maintaining budget allocations in CRM◾Document creation & control: creating & maintaining up-to-date process documentation including internal training materials◾Filled in for CMO Assistant while out of the office◾Managed/Coordinated multiple Executive Calendars simultaneously & successfully◾Management of Executive email inbox - review/distribution◾Coordinated daily with Board of Directors & Chief Marketing Officer’s office for scheduling & data exchange◾Coordinated weekly management & quarterly marketing communication all hands meetings including logistics, agenda setting & presentations◾Scheduled, prioritized & coordinated activities with internal staff, contacts & external clients for day to day business◾Conducted all purchasing for my teams. Included vendor relations, acting accounting liaison as well as budget review, reconciliation, accruals & forecasting◾Coordinated detailed international & domestic travel arrangements & itineraries◾Prepared & executed complex expense reports◾Researched & compiled materials needed for meetings, calls, projects, etc.

Managed Broker and up to 25 Agents simultaneously. Conducted bookkeeping on daily basis using QuickBooks Pro, including online banking, reconciliation, invoicing and accounts receivables.◾Executed all Marketing submissions via direct mail, website creation & management, print publications & newspaper◾Maintained a small office ranging from the computer networking to supply management◾Executed time-critical projects completely & accurately◾Vendor selection & maintenance. Contract review for services◾Reviewed prospective employees’ applications, coordinate and create new hires charts

◾Conducted Bookkeeping on a daily basis using QuickBooks Pro. Included online banking, reconciliation, invoicing, and accounts receivables◾Assisted CEO with all administrative tasks and special projects◾Benefits Administration Initiation and Coordination◾Human Resources, search, review and pre-select resumes for technical and senior positions◾New Hire Orientation, Employee Assistance Programs Administration and Design◾Maintained a small office ranging from the computer networking to supply management◾Patent and Trademarks Initiation◾Coordination and Organization of employee programs and Cell phones, Company Credit Card issue, track, and approve. Expense Tracking and reconciliation◾Purchase/ Lease Capital equipment copiers, fax, and phone equipment◾Worked with accountant, attorneys, and insurance companies

◾Managed/Coordinated Executive Calendars simultaneously and successfully◾Management of Executive email inbox - review/distribution◾Coordinated detailed international and domestic travel arrangements and itineraries◾Prepared and executed complex expense reports◾Researched and compiled materials needed for meetings, calls, projects, etc◾Coordinated large and extravagant to small and intimate events of all sorts, including confidential yet public meetings

Executive Assistant (2) Executive Vice Presidents◾Managed/Coordinated Executive Calendars simultaneously and successfully◾Variety of projects completed i.e.: Year 2000 Compliance Project and Maintenance, Cost Savings Program, Vendor Base Management ◾Implemented Employee Training Programs◾Coordinated New Hire Orientation, Employee Assistance Programs Administration and Design◾Executed all adds, moves and changes to Employee workspace

◾Supervised five departmental Administrative Assistants where I was involved in the recruiting and termination process◾Managed/Coordinated Executive Calendars simultaneously and successfully◾Executed all adds, moves and changes to Employee workspace◾Coordinated detailed international and domestic travel arrangements and itineraries◾Prepared and executed complex expense reports◾Designed and implemented corporate accounts discounts based on large and/ or smaller volume purchases◾Coordinated Trade Show events, designed the layout of the booth with the highest marketing visions in mind and coordinated housing and travel