Shannan Duncan Email & Phone Number

Rock Island, Il

• Handling high volume of calls and managing every customer service features of industry• Receive invoices and arranged documentations for the payments• Implemented productivity, quality, and customer service standards to attract and maintain client relationships• Managed sales and marketing activity to commercial accounts, and contractors• Prepare, file, and taken actions for significant documents we receive from different view of works• Update memorandums and receivables through server• Perform duties related to the duplication or high quality materials, board reports, and agendas; train and provide work direction, assigns personnel, determine work priorities and schedule work according to established procedures• Operates high-volume, high-speed networked digital publishing printers• Using printer software makes adjustments to image quality and creates folders and directories for print on demand orders• Receive jobs from Engineers and Architects, determines if jobs are appropriate for the equipment in the shop, processes requests, and returns completed jobs• Produces work requiring running fundamental color jobs on either single or multi-color

Davenport, Iowa Area

• Prepare images for print and web, then archive and send to client• Capture and edit photographs for weddings, events, portraits, and brochures • Accounts Payable and Receivable• Attend meetings with clients to estimate costs and develop a budget• Developed strategies to maximize profit by efficient use of manpower, moving from a service based business to a product based business.• Managed sales and marketing activity

Beale Afb, Ca

• Organized and established bi-weekly meetings for a Parent support group for children with special needs• Educated over 100 local families on the importance of certain types of Health Care and treatments• Assistant to the EFMP Coordinator on Beale AFB, CA• Engaged in lengthy research to enhance to quality of life for children with special needs

Worldwide

• Update availability report, process applications for approvals• Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status• Accept rental payments and give immediately to Assistant Community Manager• Maintain accurate monthly commission records on leases and renewals for bonus purposes• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Beale Afb, Ca

• Encouraged 5 troubled and struggling youth while enhancing their social skills, self esteem, and confidence• Enhanced slugging math scores of 10 youth from low 70’s to high 80’s• Participated in youth field trips to help over 20 children adapt to their parents being deployed• 1 of only 5 mentors invited to help troubled children with adaptability issues• Increased the outreach of youth mentors from 5 personnel to 10 in FY12

• Provided students help with personal issues • Assisted the youth with family matters, educational, mental and psychological illnesses• Helped students overcome their fears and insecurities• Helped in the placement of high school students into good universities and colleges• Overall contributed to a positive, stable, responsive and responsible environment for change

Champaign, Il

• Performed law library research through Westlaw and Lexus Nexus to obtain and gather relevant data and materials for cases• Coordinated office functions, including calendar management, client meetings, and managing conference calls with attorneys• Prepared statistical data and case information for attorneys, facilitating and expediting case settlements• Maintained responsibility for all billing and plaintiffs' files related to international asbestos litigation and legislation cases• Proofread and edited legal documents and correspondence• Upheld confidentiality of highly-sensitive client information• Handling high volume of calls and managing every customer service features of industry• Received invoices and arranged documentations for the payments• Prepared, filed, and taken actions for significant documents we received from different view of works• Updated memorandums and receivables through server• Managed customer queries and objections in a proficient manner

• Performed activities such as searching and relinquishing of prisoners• Monitored inmates during visitation and recreation time• Responded to telephone calls and directed calls to relevant people• Supervised prisoner at all relevant stages of the custody process• Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies; question the caller to determine the nature of the problem • Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available• Maintain log of all radio transmissions as to time, duration, and message• Use a wide variety of resource materials to aid police officers and firefighters in the field such as city and telephone directories, law enforcement directory, street location guide and hazardous materials chemical book