Shannon Fowler Email & Phone Number

Bear, Delaware, United States

Greeted visitors and callers, handle inquiries and direct customers and employees appropriately-Operated office equipment (fax, phone, copier)-Maintained a records system for the office-Responded to inquiries and complaints-Handled Payroll/timekeeping daily-Initiated workman comp claims and FMLA-Scheduled employees PTO/Sick days-Tracked daily work.

Wilmington, Delaware

-Reviewed system generated alerts and assessed the presence of illicit activity that required to be reported, based on Bank Secrecy Act (BSA)/AML requirements. -Reviewed accounts based on Money Laundering with SSN Fraud, Dealer Risk, Address Gaming, and many other typologies. -Conducted research as required. -Documented detailed results in written format..

United States

• Investigate Bill Payment requests for existing customers for possible fraud
• Take appropriate action to keep customer accounts protected when suspicious of fraud
• Reviewed accounts for any potential online banking fraud or suspicious activity
• Released wires or bill pay requests
• Filed necessary documents for any potential at risk customers or accounts that aresuspicious for money laundering or elder abuse
• Initiated calls to current customers to verify transfer activity

Newark, Delaware

-Performed daily routine inventory checks-Coached employees on warehouse and vendor orders-Coordinated floor meetings-Directed customers to the place of product-Handled day-to-day cash functions-Processed credit card transactions and payments

Associate'S Degree, Legal Assistant/Paralegal

Activities and Societies: -Degree Completion Plan for MAJOR only: PLST 200 Introduction to Paralegal Studies PLST 201 Legal Research PLST.

Diploma, Health Information/Medical Records Technology/Technician

Activities and Societies: Medical Office Accounting Procedures, ICD-10-CM/CPT/HCPCS Coding, anatomy, medical terminology, Patient Privacy.