Shannel Sams, Mta Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

MEETINGS & EVENTSPlan and execute multiple national meetings and events including multi-day in person conferences and incentive events.Responsible for operational objectives and logistical needs for Meetings and Events such as hotel accommodations, recreational/dining reservations, ground transportation, entertainment, and group airConference planning for C-Suite, small and large groups up to 5,000.Administer meeting deliverables including committee management, logistics, registration, budget, website, and post event analysis/activities.Venue contracts and logistics management, including catering/food and beverage BEOs (banquet event orders)Monitoring and tracking expenses to budget.CVENT MANAGEMENTKnowledge of assets available in Cvent, venue sourcing, meeting activities and spend.Create registration sites for large programs requiring high level involvement.TRAVELManage corporate travel program to include the following: •Concur Online Booking Tool: •Create and maintain traveler profiles. •Book travel for internal/external Rheem team members and vendors.Travel up to 50% of the time to host and manage events across North America

Established client objectives and achieved results through careful understanding of target audience and brand goals.Orchestrated and executed 30+ corporate and social programs including companywide engagements, luncheons, booth designs and program launches monitoring progress from start to finish.Managed program budgets ranging from $3,000-$30,000 for each project by understanding client's needs and the specified budget restraints, keeping track of vendor payments, and managing costs during planning process. Continuous risk assessment ahead and during projects to reduce uncertainties and prepare for potential challenges associated with specific types of agile projects by having a strong risk management plan to ensure success. Effectively Managed project/program timelines and workstreams using relevant software including Smartsheet and Microsoft Planner.Supervised project timelines and agendas with 95% of events and projects starting and ending on time.

Newport News, Virginia, Us

Provided efficient and high-quality customer service to 30+ key customers daily to understand their business needs and priorities.Utilized Salesforce to efficiently create, organize and manage customer profiles and determine individual sales strategyMaintained a strong sales pipeline with timely and accurate customer project timelines through Salesforce with scheduled follow-up’s.Analyzed sales reports to better understand customers, the products and brands they are purchasing, and proactively engaging the most profitable customers to retain and increase overall profitability.Minimized delivery delays on timely customer projects through effective communication between the customer, internal warehouses and external shipping companies. Exceeded margin, month over month, proprietary brands sales, and revenue goals; Feb 2021-31% over revenue goal; Average order size consistently over $700; discounted rate remained below 3%.Educated customers on product offerings of a wide range of home improvement brands such as Delta, Kohler, Samsung, KitchenAid, Bosch and found solutions to customer project needs.

Bethesda, Maryland, Us

Coordinated 100+ corporate, government, association and social event clients and their event operations per year including corporate business meetings, luncheons, trainings, VIP events, conferences in Greater Atlanta area.Recognized for excellent customer service as a result of outstanding customer feedback and survey scoresConducted weekly food and beverage meetings and reviewed relevant pre-convention information with project team including head Chef, Food and Beverage Director, Banquet Manager and Director of Sales and Marketing to ensure all parts of the project are timely and as client outlined.Coordinated and managed detailed event services such as inspecting and booking event spaces, orchestrating and guiding menu selections, coordinating transportation and monitoring event activities such as day of set up and break down.Tracked event costs in order to meet budget and monitored progress along the way clearly communicating to customers and stakeholders; reviewed all billing before and after each event. Utilized event program software to increase efficiency and provide event space diagrams Including staging, AV placement, floorplan sets ups, lighting, and vendor tables.

Addressed, negotiated, and finalized contracts for 100+ corporate, social, and wedding inquiries per year.Solicited new business events and retained existing business events through networking, client appreciation events and marketing material.Corresponded with potential customers, providing bid Information and answering RFP's through Cvent

Dallas, Tx, Us

Provided assistance to the Private Events Director in all areas as requested in order to achieve weekly, period and annual plan for private party functions through organized sales, prospecting and marketing programsAssisted the Private Event Director in achieving a Sales Plan which has significant impact on the overall financial well-being of the clubWorked with published catering menus, structured menu proposals and event sale contractsProcess function sheets and Banquet Event Orders for Catering Department using the ClubCater softwareDrafted and finalized floor plans using Socialtables event softwareAssisted in successfully planning and implementing member eventsAssisted in the direction and hosting of catering operations meetings to review client’s wants/needs and overall operational flow of events on Banquet Event OrdersMeet and greet event hosts daily via telephone and/or face to face to review private dining rooms and service requirementsDay of wedding coordinator who organizes and carries out wedding ceremony rehearsal, assists with wedding ceremonies, and helps ensure flow of wedding reception Scheduling of appointments, venue tours, maintain filing system of client events

Master Of Tourism Administration, Event & Project Management

Bachelor Of Arts (B.A.), Business/Corporate Communications