Shannen A. Thomas Email & Phone Number

West Columbia, South Carolina, United States

R4R (Recruiter 4 Recruiter), Talent Acquisition, G&A, and Technical sourcing and recruiting to include managing and prioritizing multiple searches, projects, and client relationships. Served as one of the primary recruiting points of contact for a variety of teams and cross-functional partners. Built and maintained a network of potential/passive candidates and external applicants through proactive market research and ongoing relationship management. Screened, interviewed, and prepared candidates for the secondary phase of the extensive Amazon “loop” interview process. Participated in special projects/recruiting initiatives including a “POD” hiring event for Corporate Strategic Business Development Sr. Managers. Taking part in interview debriefs to better understand throughput and strategize additional souring efforts. Use of daily dashboard to capture metrics, ensuring benchmarks and deliverables are met and efforts are making an impact on the business.

Diversifying top-of-funnel candidates by sourcing/finding, attracting, and engagement of QAI (qualified, available, and interested) prospects for a variety of mid to senior-level project roles including R4R, Executive/Corporate, Strategic Operational Finance, Physical Retail Talent Management, and Supply Chain. Candidate’s first point of contact with Wayfair, as a talent and brand ambassador, selling the unmatched diverse culture. Prescreening/interviewing diverse candidates from URGs, moving them through the process for transition to partnering recruiters for stakeholder presentation. Ensuring an equitable candidate experience through thorough communication & timely feedback. Tracking activity metrics and using data for strategic analysis of sourcing efforts. Leveraging data and pipeline/funnel reports to manage strategic relationships with senior-level stakeholders and recruiting partners. Participating in interview debriefs to better understand throughput and strategize additional souring efforts.

Full-cycle recruiting to include sourcing, recruiting, onboarding, and orientation of multiple corporate and “niche” skilled roles consisting of IT, Electrical Engineers, Quality Assurance, Logistics, Machine Operators, and an Account Manager. Shadowing production roles to ensure effective recruiting efforts. Developing relationships with third-party agencies to provide “Temp To Perm” candidates, scheduling pre-employment screenings with Occupational Health, departmental reporting necessary for FTE headcount, and providing administrative support to HR Generalist when needed.

Hired as first Client Facing / Virtual Recruiter for multiple areas in South Carolina, North Carolina, and Georgia. Full-cycle, multi-location recruiting to include sourcing, recruiting and onboarding of Mechanics, Retail Sales, and Store Managers/Trainees. Partnering directly with HRBP, regional, area and hiring managers to facilitate positive candidate experiences. Organizing and attending career fairs/on-site hiring blitz. Utilizing iCIMS applicant tracking system, job boards, and social media. Generate recruitment metric reports. Consistently meeting and exceeding metric delivery within SLA / KPI guidelines. Influencing internal leaders to adopt new recruiting processes and ideas resulting in a 41% increase FTEs in 3.5 years.

Delivery Consultant/Recruiter:High volume, full-cycle recruiting for IT/Tech, Sales, and CSR roles for call centers and other environments. Stakeholder management including identifying and submitting qualified candidates to Client Hiring Managers. Creative sourcing utilizing job postings, niche job boards, networking, and social media. Develop an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants. system. Sourcer:High volume IT/Tech and Sales Sourcer for call center environment. Identified and submitted qualified active/passive candidates for frequently hired roles and select assignments. Used appropriate systems (both manual and ATS) to track sourcing information including the source of candidates and search strings executed. Talent mining utilizing various techniques (social media, internet sourcing, exploring niche boards, resume mining, print media, networking) to find candidates for specific and pipeline positions.Outreach Recruiter:Working collaboratively across markets, regional territories, and practice areas in a virtual environment developing and maintaining external and internal networks. Fostering new relationships with state unemployment offices and workforce development organizations to publicize and promote job opportunities through MGS proprietary job boards and other job sharing methods. Exploring new marketing avenues and recruiting sources to increase exposure and traffic to open positions. Managing high volume online postings to recruit a diverse workforce. Composition of initial “Outreach Directory” utilized as a recruiting resource to source, recruit and maintain candidate pool.

Columbia, South Carolina Area

Full life-cycle recruiting of contractual government, commercial, technical and functional positions for both project based and staffing Cybersecurity/IT/Tech, program management, supply chain, logistics, procurement and contract management requisitions. Recruitment and development of robust candidate pool consisting of cleared candidate community specifically for DOD, DOJ, FEMA, Homeland Security, Intelligence Agencies as well as civilian agencies. Talent acquisition and creative sourcing utilizing job postings, niche job boards, networking and social media to hire talent in a geographically dispersed environment to include CONUS and OCONUS positions. Utilized Applicant Tracking System to ensure compliance with government regulations and hiring practices. Developed, managed and maintained successful working relationship with clients, hiring managers as established POC for company and Support Services Unit. Business Development to include cold calling and networking to establish new clients and grow the staffing division.

Recruiting responsibilities included screening, assessing and hiring licensed Healthcare Professionals based on credentials and experience. Performs internet and telephone prescreening of applicants, reviewing resumes in comparison for compatibility for open positions and notifying candidates of suitable match. Verification of licensure and other credentials required by JCAHO. Conducted performance reviews, soliciting employee feedback, investigating customer/employee complaints.

Monitored call center's staffing needs to ensure efficiency and productivity. Processed staffing requests from managers and employees to include same day and voluntary time off requests. Scheduled and adjusted meetings, training classes and other daily events. Monitored, documented and processed employee's schedule adherence and attendance. Worked to achieve service level volumes and goals across the organizational workgroups. Generated and published daily performance reports for Sr. Executive Management. Created schedules and updated data in IEX and Avaya platforms.

Organized recruiting and employment activities. Conducted orientation sessions to acquaint new employees with agency policies, procedures and regulations. Performed benefits administration. Provided assistance with employee relations programs. Developed and maintained information from surveys, studies, special projects and general human resource functions. Assists with the management of human resources information systems. Drafted revisions to personnel policies and procedures. Assisted in the coordination of wellness campaigns, employee assistance programs, charity fundraisers, employee health and safety, promotions, etc. Developed, implemented and coordinated statewide programs relating to employee suggestions and awards.

Florence, South Carolina Area

In addition to duties listed as H.R. Assistant, provided Administrative support to Sr. Managers, Generalist and departmental staff. Responsible for company and departmental communications. Reporting of competitors pricing, statistics and development. Created and distributed weekly reports, to include, but not limited to: open requisition reports, candidate pipeline reports, testing, invoicing, budgets, etc. Assisted in coordination of all internal personnel requests within the facility.

Provided a high level of customer service in comprehensive recruitment. Assisting in selection process to include assessing candidates, screening, interviewing, and recommending candidates. Evaluating applicants' technical skills, education, work history, personality, salary requirements, and managerial abilities for assigned departments with special emphasis on a well qualified and diverse pool of candidates.

Worked as a Staffing Supervisor providing customer with dedicated on-site support of temporary workforce. Responsibilities included conducting performance reviews, soliciting employee feedback, investigating customer/employee complaints. Administrating skills and assessment test to determine qualifications and placement, developing and conducting employee orientations. Other duties include review and approval of payroll for over 300 temporary employees.

Worked as Sr. Staffing Supervisor to develop business through customer service. Responsibilities included recruiting, screening, assessing and hiring employees to be placed in a position that best match their interest and skills. Performed telephone prescreening of applicants, reviewed resumes in comparison for compatibility for open positions and notified candidates of suitable match. Assisted walk-ins with completing application and testing process. Other duties include performance reviews, utilization of computer database to categorize applications and processing of weekly payroll. Participated in community service and charity events. Participated in ongoing Management Development and Training courses offered by company.

As Clinic Coordinator I developed and maintained computer infrastructure to meet clinic's current and developing needs. Responsibilities included grant writing and conducting research for grant opportunities. Also recruited, directed, scheduled and supervised employees and volunteers to ensure the effective delivery of all health care services. Duties included monitoring and evaluating programs, suggesting and implementing changes to said programs as necessary. Other duties included reviewing data input of multiple patient databases to collect data regarding services provided, volunteer hours, donations, etc. Conducted speaking engagements to request funding and donations as well as informing public of services provided.

Managed a team of 6 Customer Service Representatives. Training of new Customer Service representatives and associates. Listening to telephone interviews with new employees and location Managers to audit for compliance, performance improvement plans, and conducting candidate interviews. Reviewing qualifications for WOTC (Work Opportunity Tax Credit) Program and eligibility criteria.

Responsibilities as Staffing Coordinator included interview and placement of "temp-to-perm" administrative and industrial employees. Duties included providing administrative support relating to recruitment, advertising and public relations, data entry of applicant information, collection of weekly payroll and distribution of payroll checks.

As Jr. Recruiter, responsibilities included assisting Sr. Recruiter in pre-screening new applicants. Duties included data entry of applicant information into company computer system and providing professional telephone etiquette and receptionist services. Other duties consisted of organizing, filing and retrieving applicant information as well as performing all other tasks as assigned.

Pre-Pharmacy

Business Administration / Management

Completed 91 Credit Hours toward degree Major: Business Administration / Management Minor: Human Resources Development