Shannon Hawthorne Email and Phone Number

- Built a trusted D2C brand on outstanding customer service and high quality product design.- Managed all aspects of the business including budgeting, taxes, compliance, special event planning, marketing, and strategic growth plans.- Grew revenue by 100% over the course of two years.- Maintained a 100% satisfaction rating through excellent customer service and resolution of any issues for 5+ years. - Experience in Mailchimp, Shopify, Microsoft Office Suite, and Google analytics.

- Created a welcoming environment to diverse groups of customers through outstanding customer service and interpersonal skills.- Supervised 3-5 daily employees to ensure store operates smoothly and tasks are completed.- Excelled at sales through in-depth product knowledge and exceptional customer service.- Adapted to multiple demands and shifting priorities in a fast-paced retail environment.- Maximized employee performance with hands-on training and close mentoring.

- Collaborated with volunteers, employees and veterinarians to provide care for 300+ foster pets.- Supervised 100 monthly volunteers, provided training and direction.- Increased community outreach by 50% through volunteer groups, local business networking and educational programs.- Improved volunteer and staff satisfaction with the program through open communication, ability to empathize and conflict resolution.- Developed a new foster program and created all training materials and methods to monitor success.- Developed spreadsheets and documentation methods to track progress of 300 annual foster animals.