With a robust background in education and a fresh pivot to the tech industry, my core competencies lie in translating complex information into clear, user-friendly content. I am committed to enhancing technical communication, driven by the mission to bridge the gap between IT and its users. My experience as an educator has honed my ability to cater to diverse learning styles, uniquely positioning me to deliver engaging documentation that aligns with an organization's culture and goals.My recent transition from education to IT allowed me to leverage my public relations, marketing, and written communication skills. In my current role as an IT Technical Writer/Editor, I apply these skills to create accessible and informative technical documentation, ensuring clarity and usability for all stakeholders. With a CompTIA A+ certification, I am not only capable of understanding the technical intricacies but also of explaining them in a way that is easy to understand, reflecting my commitment to excellence in technical writing.
Self-Employed
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It Technical Writer And EditorSelf-EmployedVirginia, United States
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It Technical Writer/EditorSelf-Employed Aug 2024 - Present
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Long-Term Substitute Teacher (Spanish 2/3)Goochland County Public Schools Feb 2024 - Jun 2024Goochland, Va• Developed engaging lesson plans and provided 1:1 tutoring to enhance student learning outcomes• Collaborated with colleagues, parents, and administration to ensure a supportive learning environment• Communicated regularly with stakeholders to better facilitate student performance and improve discipline concerns -
Long-Term Substitute Teacher (English)Goochland County Public Schools Feb 2023 - Jun 2023Goochland, Va• Conducted age-appropriate English classroom instruction for students with special needs• Developed engaging lesson plans focusing on spelling, grammar, syntax, and essay writing• Collaborated with administration and parents to provide necessary tutoring support and encourage active participation -
Quality Control Analyst (Maine Healthcare Project)Maximus Jan 2022 - May 2022Goochland, Va• Assessed staff performance and needs for customer service and accuracy in enrolling clients in healthcare plans based on data analysis• Conducted 1:1 meetings to enhance employee and client outcomes• Achieved personal QA scores consistently above 95% -
Team Manager (Arkansas Healthcare Project)Maximus Oct 2021 - Jan 2022Goochland, Va• Provided ongoing training and real-time quality monitoring for exceptional customer service and accuracy in enrolling clients in healthcare plans• Handled escalated customer calls and resolved complex issues to ensure complete customer satisfaction• Consistently exceeded QA metrics between 95-100% to maintain high-quality standards• Promoted to QA Analyst for the following project -
Business OwnerLandscape Manicures Llc Sep 2015 - Mar 2021Richmond, Va• Managed all aspects of a small business, from project design to client relations• Developed and implemented creative marketing content and strategies to grow the business• Successfully implemented residential and commercial landscaping projects• Achieved Master Gardener Certification in 2016
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Senior Fraud AnalystCapital One Mar 2012 - Mar 2013Henrico, Va• Conducted investigations to detect and prevent identity theft and transactional fraud• Displayed exceptional leadership skills through effective communication, team building, and motivation techniques• Analyzed account activity to assess risk levels and implemented quality control measures to mitigate fraud• Consistently ranked as a top 10 associate with 100% customer service satisfaction based on customer surveys -
Director Of Marketing / Community RelationsRuxton At The Meadows Jul 2008 - Aug 2009Goochland, Va• Consistently exceeded census goals in 80-bed short-term rehab and long-term care facility by implementing strategic marketing and business development plans• Trained and developed associates in various departments to ensure exceptional product knowledge and customer service• Established and maintained strong customer relationships with healthcare professionals to drive referrals and enhance the bottom line
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Director Of Business Development And Community RelationsHallmark Youthcare Apr 2002 - Jun 2008Richmond, Va• Consistently exceeded census goals in an 84-bed treatment facility for children ages 12-17 • Developed branded promotional collateral and served as a liaison between customers and CEOs• Educated judges, social workers, and mental health professionals to increase census levels• Actively participated in trade shows and promotional events -
Marketing RepresentativeHallmark Youthcare Apr 2002 - Jan 2004Richmond, Va• Established and maintained professional relationships to secure contracts and expand internal service portfolio based on customer feedback• Hired and trained marketing employees to ensure a cohesive team and efficient operations -
Production EditorSilverchair Science And Communications Jun 2001 - Jun 2002Charlottesville, Va• Edited medical book manuscripts, white papers, and user manuals ensuring adherence to strict deadlines and budget requirements• Managed complete publication production including artwork, layout, typesetting, and printing• Established valuable relationships with authors from inception to completion• Arranged copyright permissions for published materials
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Online Editor / Marketing RepresentativeEmarketworld Inc May 1998 - May 2001Richmond, Va• Developed, designed, produced, and edited daily content for websites and online platforms• Aggregated content for 9 vertical industries for marketing materials• Traveled nationwide to trade shows and promotional events
Shannon Allen Education Details
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Computer And Information Sciences And Support Services -
English
Frequently Asked Questions about Shannon Allen
What company does Shannon Allen work for?
Shannon Allen works for Self-Employed
What is Shannon Allen's role at the current company?
Shannon Allen's current role is IT Technical Writer and Editor.
What schools did Shannon Allen attend?
Shannon Allen attended Per Scholas, Randolph-Macon College.
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