• Conduct benefits administration, provides research/benchmarking analysis, and wellness program development to ensure competitiveness and attractiveness to the job market. This includes medical, dental, vision, life, long term disability, FSA, HSA, EAP, COBRA, and wellness.• Maintain knowledge of benefits related laws, requirements, and government reporting regulations, ensuring company policies, procedures, and reporting are in compliance.• Develop and manage vendor relationships and benefits third party administrators for long-term benefit strategies as well as ongoing assessments and plan administration.• Conduct Worker’s Compensation administration and return-to-work case management for work related injuries.• Responsible for preparing and monitoring benefits budgets, auditing and paying benefits related invoices, and analyzing and reconciling variances.• Design new hire education and open enrollment materials related to all benefits programs and is responsible for employee benefits communications that promote education and compliance through multiple delivery channels.• Coordinate with employees and/or vendors to research, escalate, and resolve issues, claims, and eligibility.• Responsible for the maintenance, development, implementation, and deployment of benefits and Leave of Absence related policies, work instructions, and standard operating procedures.• Ownership of the HRIS Benefits modules within Ultimate Kronos Group (UKG) – testing, set-up, implementation, training, compliance, and maintenance.• Responsible for Open Enrollment and Life Event administration, implementation of benefit configuration changes, rate updates, system upgrades, etc. Coordinates changes within Payroll.• Manage year-end HRIS processes and reporting related to benefits.• Utilize Cognos Analytics Business Intelligence reporting software to create, abstract, analyze and audit benefits related data.• Maintain the confidentiality of any information encountered.

• Conduct benefits administration, provides research/benchmarking analysis, and wellness program development to ensure competitiveness and attractiveness to the job market. This includes medical, dental, vision, life, long term disability, FSA, HSA, EAP, COBRA, and wellness.• Maintain knowledge of benefits related laws, requirements, and government reporting regulations, ensuring company policies, procedures, and reporting are in compliance.• Develop and manage vendor relationships and benefits third party administrators for long-term benefit strategies as well as ongoing assessments and plan administration.• Conduct Worker’s Compensation administration and return-to-work case management for work related injuries.• Responsible for preparing and monitoring benefits budgets, auditing and paying benefits related invoices, and analyzing and reconciling variances.• Design new hire education and open enrollment materials related to all benefits programs and is responsible for employee benefits communications that promote education and compliance through multiple delivery channels.• Coordinate with employees and/or vendors to research, escalate, and resolve issues, claims, and eligibility.• Responsible for the maintenance, development, implementation, and deployment of benefits and Leave of Absence related policies, work instructions, and standard operating procedures.• Ownership of the HRIS Benefits modules within Ultimate Kronos Group (UKG) – testing, set-up, implementation, training, compliance, and maintenance.• Responsible for Open Enrollment and Life Event administration, implementation of benefit configuration changes, rate updates, system upgrades, etc. Coordinates changes within Payroll.• Manage year-end HRIS processes and reporting related to benefits.• Utilize Cognos Analytics Business Intelligence reporting software to create, abstract, analyze and audit benefits related data.• Maintain the confidentiality of any information encountered.

• Receive initial telephone or email inquiries; troubleshoot and manages hardware, software, and network problems, or issues requiring systems and applications knowledge.• In-person interactions at user's PC or workstation to resolve identified technical problems.• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.• Instructs users in use of equipment, software, and manuals.• Set-up extensions, voice mail, and other features of the phone system.

• Completes new hire and DOT employment and background verifications.• Processes new hire paperwork to establish electronic personnel files and Driver Qualification Files.• Establish and maintain Hours of Service log audit system (ELDs) and online driver training portal.• Maintain driver annual performance evaluation and monthly bonus files.• Complete employment verifications for former team members as applicable.• Manage and ensure Drug and Alcohol testing program (DOT and Non-DOT) is in full compliance.• Manage, maintain and ensure compliance of all standardized processes for driver background checks, pre-employment medical screening, DOT Physicals, licenses, medical certifications & annual reviews.• Maintain driver DOT files and qualifications to ensure compliance with all FMCSA regulations.• Review/process all DOT Inspections, Citations and violations taking appropriate action to ensure compliance with regulations.• Develop and maintain efficient safety performance standards, procedures and policies.• Reviews periodic safety standards and policies for compliance with federal, state and local laws.• Monitor compliance of Fleet operations to ensure that all personnel comply with company administrative policies and procedures, as they apply to DOT compliance.

• Responsible for operating a multi-line phone system and ensuring customers are professionally and pleasantly greeted, receive correct delivery information and/or transferred to the correct person who can provide assistance.• Responsible for the accurate and timely keying of driver payroll, purchase requisitions and recording expenses.• Responsible for timely and accurate administration functions supporting the needs of company and customers, including but not limited to: entry and invoicing of backhaul customers, file maintenance of Bills of Lading, processing RMAs for pick-up and entry of logistics data into the system.• Assist drivers and the logistics group with tactical human resources related issues such as the Wellness Program, navigating in the HRIS, and Open Enrollment.• Administer and maintain office supplies.• Support team to meet key performance targets (KPI’s).• Provides support to the Fleet Compliance Coordinator.• Utilize Company’s ERP System and assist in determining paths to improve the system and processes.• Cross-train and support other Administrative Assistants within the company.• Support payroll functions as needed.• Work with Logistics Supervisors and HR functions on driver recruitment.• Maintain a 5S work environment.

Responsible for soliciting freight while developing/promoting positive customer relations.Aggressively market the PAM Transport brand to establish strong relationships with customers, brokers and carriers.Help ensure that all booked freight is covered by internal assets and partner carriers to help manage the cost efficiency of deliveries.Communicate with customers either by telephone or electronically in an efficient and professional manner.Obtain, evaluate, and enter all pertinent information for load orders.Respond to customer’s inquiries such as tracking and tracing certain documents.Handle and resolve customer complaints.Complete customer reports as required.Communicate and coordinate with planning team on amount of loads to book and origin and destinations.Manage customer’s trailer pools (as required).Work with driver managers with customer or load problems.Communicate with account sales managers on customer problems or concerns.Establish and maintain lasting relationships with customers to become their single point of contact for any issues.

Regional Director for the Eastern Building Material Dealers Association (EBMDA) responsible for servicing and expanding the membership of the EBMDA in Delaware, Maryland, Pennsylvania, and Washington D.C. Additionally responsible for the oversight of the Northeastern Young Lumber Executives (NYLE), which helps develop the future leaders of the LBM industry.

• Governance: Staff liaison with several high-level committees. Responsible for nomination selection and voting process for Executive Committee, Board of Directors and all Standing Committees, distribution of meeting materials, documentation of meeting minutes and general committee support.• Membership: Developed and implemented annual membership acquisition and retention campaigns. Conceived and implemented data integrity processes to ensure association communications reach intended targets.• Database Management: Oversee and manage the association management system. Ensure integrations between systems are operating as required. Continually coach association staff in the effective utilization of the database. Represent association in all Abila and AMS user groups.• Information Technology: Liaison to NSSGA’s third-party information technology vendor and provides basic help desk assistance to staff. Develop & oversee all event registration systems.• Membership: Provides timely service to member and nonmember requests and work with other staff members to achieve successful association programs.

• Project Support: Ensure that all projects and initiatives for the association are achieved on time, on budget and with the intended results. • Database Management: Oversee the quality of the Aptify (AMS) database content via maintenance, analysis and utilization of the membership data. • Meetings: Coordinate, execute and evaluate the Young Leaders annual meeting in collaboration with the YL Steering Committee. Manage meeting registration via in-house and contracted registration companies (for major events), coordinate and assist with onsite registrant check-in and material distribution at events. Maintain post-event statistical data and analysis.• Member Support: Provide services for members and non-members as needed. This support includes processing website inquiries, overseeing development, production and distribution of Annual Membership Directory (print and digital) content, and interaction with members to resolve membership issues. Support Vice President, Member Services as needed.• Awards Program: Manage the multi-divisional annual awards program and vendor.• Communications: Produce materials for membership communications and information exchange with various state-level associations and agencies. Facilitate communications through various channels including weekly newsletters, electronic communications, web-content authoring and social media.• Customer Service: Field prospect inquiries, both via inbound and outbound calling. Dialog with members as needed for general member inquiries. Investigate all payment and membership record issues and update invoices as necessary.• Membership: Produce, process, and distribute all membership invoices and renewal packages/mailings during annual renewal cycle. Manage membership retention, recruitment and engagement program and provide weekly report out. • Database Trainer: Act as the liaison to association staff to help them utilize the Aptify (AMS) database effectively in a decentralized environment.

• Simultaneous support of four Vice Presidents and two Directors of various departments.• Perform administrative tasks including, but not limited to: answer incoming calls; prepare, proof and edit correspondence, memos and minutes; fulfill requests for information by telephone, fax, mail, or email; faxing; filing; scheduling meetings; informational and promotional mailings; photocopying; list compilations; database maintenance; and travel arrangements.• Meeting Administrative and Logistical Support for committees, foundations, task forces: type and distribute meeting minutes, agendas, and attendance lists, prepare meeting folders, coordinate conference calls and cross-check housing lists with registration lists for events. Assist Director of Meetings and Conventions with all aspects of meeting planning and wrap-up, exhibit support services, calendar maintenance, and post-event statistical data.• Provide primary support for NSSGA Summer Jobs and Scholarship Programs.• Event/Training/Seminar/Forums/Tours Admin and Logistical Support: registration, speaker coordination, publications, assembling and shipping of all meeting materials, special tour set-ups, handouts, and coordination of A/V and exhibits as required, including on-site support for events as necessary. Webcast arrangements, as assigned. • Respond to and follow-up on inquiries from members and nonmembers on association activities and programs.• Update all member information in database resulting from all marketing, meeting, operations and engineering activities.

• Direct and indirect supervision of over twenty employees at three separate locations (Baltimore, Fredericksburg and Newport News) to include human resource responsibilities, scheduling, payroll, workers compensation claims, drug-testing, production and performance reviews.• Planned and carried out annual company holiday party, quarterly employee team building events, and semi-annual customer thank you events.• Managed new office/warehouse construction and relocation from Woodbridge to Fredericksburg.• Responsible for inventory upkeep and analysis for all locations, daily deposits, accounts receivable and payable, computer & phone network upkeep, and database integrity.• Responsible for customer account and credit approvals, retention and collections.

• Awarded inaugural employee of the month award recognizing high achievement in sales and customer service.• Progressed through a series of promotions from initial Data Entry position to Account Executive.• Planned and executed annual customer thank you gatherings and holiday party.• Acquired two of the largest contractor dealers in company history.• Steadily increased sales over 25% annually.• Instrumental in igniting revenues from $78K in 2000 to $1.5M in 2001 with development of New Construction Department.

• Executive Assistant to four professional foresters providing support in tract maintenance tracking, time allotment, contractor supervision, accounts receivable and payable, and calendar and correspondence management.• Analysis of Best Management Practices and Stream Management Zones to ensure federal protocol compliance.• Maintain and update Policy and Procedure Manuals and materials library.• Receive and respond to inquiries from contract haulers, fire management companies, surrounding residents of managed tracts, and other timber tract stakeholders.• File maintenance, copying/faxing/scanning, and inventory of company supplies.• Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.• Conserve executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Represent the executive by attending meetings in the executive's absence; speaking for the executive.• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Maintain customer confidence and protect operations by keeping information confidential.