Shannon Basile Email & Phone Number

Staten Island, New York, United States

• Drive higher performance by communicating Sunrise Shared Values, Resident Centered Model, and organizational vision.• Inspire team alignment with vision, values, and customer focus, reinforcing Sunrise principles and fostering belief in purpose.• Manage P&L reports to meet NOI targets effectively, ensuring financial health and strategic decision-making alignment.• Supervise hiring, coaching, and overall supervision of assisted living staff, fostering a high-performing team culture.• Oversee comprehensive day-to-day operations in assisted living: sales, care, nursing, HR, dining, maintenance, and housekeeping.• Ensure strict compliance with DOH certifications and regulations, maintaining high standards of safety and quality care.• Coach, develop, and provide feedback to enhance team performance, support career growth, and build internal leadership capacity.• Cultivate a high-trust environment through integrity, respect, open communication, advocacy, and transparent leadership.• Drive organizational change, identify improvement opportunities, facilitate transition, and foster continuous improvement.• Prioritize customer perspective, implement service practices, and promote engagement to meet organizational and customer needs.• Ensure quality care, address feedback, maintain regulatory compliance, and prioritize safety and risk management.• Engage with residents' families, plan events, encourage involvement, implement support programs, and maintain care standards.• Drive business growth, coach sales teams, set high goals, contribute to strategies, and manage financial performance effectively.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨 ➜ Enhanced quality care standards, achieving a 15% increase in resident satisfaction and exceeding regulatory benchmarks.➜ Implemented cost-saving measures, reducing operational expenses by 10% while maintaining high-quality service standards.

• Serve as a case manager, conducting thorough assessments to determine appropriate levels of care for clients in need of assistance.• Assess residents' needs/ preferences to create personalized care plans that address their physical, emotional, and cognitive health.• Ensure compliance with laws, elevating Resident-Centered care quality in Sunrise Senior Living's reminiscence neighborhood.• Champion the Resident-Centered model to achieve comprehensive excellence in resident care.• Collaborate on engaging reminiscence programs for personalized resident experiences.• Develop corrective actions for compliance deficiencies, aligning with Sunrise's regulatory expectations.• Oversee recruitment, training, and performance management of department team members to uphold service standards.• Support Executive Director in budget management, financial analysis, and value enhancement of Sunrise offerings.• Guide residents' families and caregivers, providing education on dementia-related topics, coping strategies, and resources.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨➜ Implemented new resident care protocols, leading to a 15% improvement in overall resident satisfaction.➜ Recognized for exceptional leadership in resident care, reflecting a commitment to excellence/ achieving positive outcomes.

• Oversaw Assisted Living and Reminiscence Neighborhood(s) operations, ensuring compliance with laws and standards.• Implemented a Resident-Centered model, fostering a culture of excellence in care and service delivery.• Developed and monitored Individualized Service Plans (ISP) and Daily Assignment Sheets, driving care improvement.• Prepared for move-ins by coordinating healthcare needs, maintaining Individualized Service Plans, and reviewing resident profiles.• Conducted assessments to determine care levels and staffing requirements, optimizing operational efficiency/resource allocation.• Collaborated with activities coordinators, providing tailored activities for resident engagement and coordinating special events.• Proactively addressed resident changes in condition, ensuring timely interventions and maintaining comprehensive documentation for effective care coordination.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨➜ Implemented new care protocols, resulting in a 17% improvement in resident satisfaction and well-being.➜ Led successful public relations campaigns, enhancing the community's image and fostering positive relationships.

Staten Island, New York, United States

• Oversaw daily training program for 32 individuals and 12 staff members, ensuring operational efficiency and excellence.• Supervised care staff, program staff, and rehabilitation specialists, fostering staff development/ upholding organizational standards.• Delivered comprehensive training programs to ensure staff compliance with Agency and OPWDD policies.• Monitored benefit utilization, optimized staff scheduling, and oversaw payroll processes with precision and accuracy.• Developed and implemented operational strategies for the restaurant, including inventory management and profit maximization.• Drove marketing initiatives, managed social media, and enhanced website design to increase revenue and brand visibility.• Cultivated strategic partnerships with businesses to support organizational growth initiatives.• Mentored staff, oversaw training compliance, and conducted performance evaluations to drive continuous improvement.• Collaborated with community agencies to establish facilities and programs for individuals with disabilities, fostering inclusivity.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨➜ Led a team that achieved a 95% client satisfaction rate through effective problem-solving and service delivery.➜ Successfully contributed to habilitation plans, ensuring effective implementation and providing program staff with training on billing and documentation software.

Bachelor Of Science - Bs, Psychology And Education

Associate Of Arts - Aa, Education