Shannon Bauer

Shannon Bauer Email and Phone Number

Sr. Manager - Sales Operations, Communications and Knowledge Management @ Cox Communications
atlanta, georgia, united states
Shannon Bauer's Location
Wichita, Kansas Metropolitan Area, United States
Shannon Bauer's Contact Details

Shannon Bauer personal email

n/a
About Shannon Bauer

Experienced leader, skilled in Contact Centers, Operations, Customer Experience, Business Process Improvement, Team Building and Cross-functional Team Leadership. Demonstrated experience in successfully launching programs focused on transaction reduction across the enterprise.

Shannon Bauer's Current Company Details
Cox Communications

Cox Communications

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Sr. Manager - Sales Operations, Communications and Knowledge Management
atlanta, georgia, united states
Website:
cox.com
Employees:
14312
Shannon Bauer Work Experience Details
  • Cox Communications
    Sr. Manager - Sales Operations, Communications And Knowledge Management
    Cox Communications Oct 2023 - Present
    Atlanta, Georgia, United States
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  • Cox Communications
    Sr. Manager - Customer Experience Operations
    Cox Communications Sep 2019 - Oct 2023
    Lead enterprise frontline engagement program designed to collect frontline feedback on processes, policies and tools. Partner with execution teams to design solutions to improve the customer and employee experience.
    View
  • Cox Communications
    Senior Project Manager - Customer Care
    Cox Communications Jun 2014 - Sep 2019
    Customer Care - Service Delivery & Execution ManagementPerformance Management: Onboarding, Coaching, New Hire Training, Performance Metrics, Scorecards
    View
  • Cox Communications
    Project Manager Ii - Sales Operations Support
    Cox Communications Mar 2013 - Jun 2014
    Wichita, Kansas Area
    Lead front line Sales Operation Support team across multiple locations responsible for resolving sales customer escalations and providing help desk support. Successfully create positive team dynamics and work environment measured by employee satisfaction and feedback. Created strong team commitment through building trust and identifying and developing each individual’s strength.
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  • Cox Communications
    Project Manager - Continuous Process Improvements
    Cox Communications Jul 2011 - Mar 2013
    Wichita, Kansas Area
    Manage strategic project objectives across cross functional departments.Standardize processes across markets.Project controls and reporting.
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  • Aecom
    Business Analyst, Consultant
    Aecom Apr 2009 - Jul 2011
    Project Controls & Change Management
    View
  • Wichita Mid-Continent Airport
    Management Analyst
    Wichita Mid-Continent Airport Jul 1998 - Jul 2008
    Engineering & Planning - Capital Improvement Program

Shannon Bauer Skills

Project Planning Change Management Program Management Business Process Improvement Pmp Team Leadership Call Centers Customer Experience Performance Management Management Strategy Cross Functional Team Leadership Process Improvement Project Management Professional Communication

Shannon Bauer Education Details

Frequently Asked Questions about Shannon Bauer

What company does Shannon Bauer work for?

Shannon Bauer works for Cox Communications

What is Shannon Bauer's role at the current company?

Shannon Bauer's current role is Sr. Manager - Sales Operations, Communications and Knowledge Management.

What is Shannon Bauer's email address?

Shannon Bauer's email address is sb****@****ius.net

What schools did Shannon Bauer attend?

Shannon Bauer attended Fort Hays State University.

What skills is Shannon Bauer known for?

Shannon Bauer has skills like Project Planning, Change Management, Program Management, Business Process Improvement, Pmp, Team Leadership, Call Centers, Customer Experience, Performance Management, Management, Strategy, Cross Functional Team Leadership.

Who are Shannon Bauer's colleagues?

Shannon Bauer's colleagues are Michael Chartrand (Cci-Southwest), Rachel N. Wallace, Mba, Will Ofray, Maria Wells, Joseph Naughton, Dexter Richardson, Danielle Marsden.

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