Cross-functional lead to organize rollout of new operating model across a newly formed product organization. Advocate and beacon for team culture to drive inclusion, relationships, and learning. • Executed an operating model over 200 team members that aligned product, tech, and design orgs  as “One Team” driving transparency and initiated critical prioritization discussions across all teams resulting in alignment to key objectives and superior customer product satisfaction.• Established a Community & Culture pod to address team culture and dysfunction which increased team engagement and morale by 15% in the first quarter of rollout.• Spearheaded consumer-grade experience project by championing team members feedback for a centralized product toolbox solution, resulting in increased productivity, standardization and accessibility.

Adoption of agile methodologies across diverse teams. Identifying, defining, and rollout of process improvement. Liaison between business and tech. • Operationalized agile practices for 4 agile teams to drive 90% on track delivery.• Partnered with business and tech teams to redesign and develop  Jira dashboards to streamline customer inquiries,  resulting in response rate reduction of ~75%. CSAT scores increased to 80%.• Facilitated critical interactions between tech and business teams to align on priorities and high value outcomes through OKR development and execution.

Led merger and acquisition projects while managing relationships and coordinating efforts of cross-functional teams, vendors, and internal customers; ensuring project goals and deadlines are executed flawlessly.• Led multiple HR Acquisitions to onboard new associates into our systems, benefits, and culture through cross-functional coordination, communications and onboarding activities resulting in an on-time project delivery and new associate satisfaction rating 4.5/5. • Managed payroll conversion work stream and coordinated multiple work streams to transition 150 associates to a new Canadian Payroll vendor .• Identified and resolved compliance gap with implementation of new process for NY/NJ disability payment. Delivered without incurring any cost, rollout ready one month early and eliminated ambiguous lump sum payment process for payroll and accounting.