Shannon Bennett-Utter, Ma Email & Phone Number

Remote

Chattanooga, Tennessee, United States

Tupper Lake, New York, United States

Varies

Represented and supported parents of special needs children in order to obtain proper education, physical therapy, occupational therapy, health care and transportation for children with disabilities. Assisted parents in understanding their children's rights under the law while representing the child needs to the school district. Penned state complaint against Indian River School District, Calcium, NY in which 10 out of 11 grievances were founded by New York State Board of Education. Consistently obtain services that had been previously denied by School District. Kept detailed progress notes and thorough records. Participated in the development of individual curriculum standards, safety plans, behavioral reinforcement and behavioral modification strategies, and placement.

Milwaukee, Wisconsin

Watertown, New York

Watertown, Ny

Engage children and caregivers to assess relevant child and family dynamics, including strengths and needs. Evaluate the need for Bridges to Health services; complete eligibility assessment. Develop and implement with child and family an integrated service plan (also known as the “Individualized Health Plan”) that outlines services needed to support the child in his or her home and community; Evaluate the plan’s effectiveness with child and family and update on an ongoing basis. Link child and family to needed supports and services, including skill building, intensive in-home supports, employment-related services, respite, crisis intervention and avoidance, advocacy, and adaptive and assistive equipment, among others; coordinate with these services. Ensure a stable environment for the child. Empower child and caregiver. Advocate for child’s needs. Coordinate and hold team meetings as necessary to discuss potential solutions with all involved parties. Participate in quality management.

Fort Drum, Ny

The Soldier for Life – Transition Assistance Program (SFL-TAP) delivers a world-class transition program that ensures all eligible transitioning Soldiers have the education, training, and counseling necessary to be career–ready when they leave active duty service. SFL-TAP helps Soldiers make informed career decisions through benefits’ counseling and employment assistance. Active or Reserve Component Soldiers with 180+ days of continuous active duty service, and Family members are eligible to receive SFL-TAP services one year prior to separation or two years prior to retirement. Department of the Army Civilian employees and their Family members are eligible up to their transition date.As a SFL-TAP Career Couselor, I conduct individual counseling for personal interaction enabling users to ask questions, seeks clarification and obtains assistance resulting in an ITP; schedule, set-up classroom, announce and plan local group briefings. Provide Transition Briefing which provides clients with required information regarding available transition services and eligibility requirements for transition benefits. Notify the eligible Soldiers of the required pre-separation counseling. Conduct individual counseling: available SFL TAP Services, develop an ITP, develop a résumé of choice (federal or private sector), discusses and develops individual transition goals, learns about continuum of service and enables users to ask questions, seek clarification, and obtain assistance. Provide follow-on counseling and assists in completing the deliverable for the Soldier’s gap analysis. I also identify, schedule, and conduct SFL-TAP employment assistance workshops, conduct regional outreach, pre-separation counseling and assistance. I setup and removes exhibits and booths at approved events.

Colorado Springs, Colorado

1st Alliance Behavioral Health facilitates the Treatment Accountability for Safer Communities (TASC) program throughout the state of Colorado. TASC began during the 1970s as a criminal justice effort in response to the rising tide of substance-involved offenders revolving through the criminal justice system. TASC incorporates the philosophies of both the criminal justice and treatment systems into its operating principles. TASC has created the opportunity for 1st Alliance Behavioral Health to reshape treatment for justice related individuals throughout the state of Colorado. This is our opportunity to re-shape healthcare for America and make a difference in the lives of justice related individuals.As the Assistant Regional Manager, I was responsible for providing support to clients who were working to successfully discharge from parole and reintegrate into society. This was accomplished by coordinating community resources while emphasizing medical, behavioral and social services, applying care management standards and maintaining HIPAA standards and confidentiality of protected health information. The position also coordinated the interdisciplinary plan of care for assigned clients, as well as acted as a liaison between client/ family and treatment personnel to insure prompt and effective behavioral health care. As an Assistant Regional Manager, I worked with justice related individuals who were often experiencing issues with mental illness, substance abuse, physical challenges, and developmental disabilities. I also supervised Clinical Case Managers, Clinical Assessment Specialist and Clinical Administrators within the region, which includes disciplinary action, review writing, employee coverage coordination, and other necessary supervisory duties.

Colorado Springs, Colorado

As a Transportation Specialist, I picked-up passengers at a designated location. Passengers would then be dropped them off to their required destinations. I also assisted passengers in embarking and disembarking from the vehicle, which included assisting with loading and unloading luggage. Oftentimes, I would need to choose best routes to destinations by using maps and GPS.

Madison, Wisconsin

As the Clinical Case Manager, I educated veteran about mental or physical illness, abuse, medication, or available community resources. Counseled veteran in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse. Collaborated with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and veteran's needs. Monitored, evaluated, and recorded veteran's progress with respect to treatment goals. Assisted veteran in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support. Counseled or aided family members to assist them in understanding, dealing with, or supporting the veteran. Interviewed veteran, reviewed records, conducted assessments, or conferred with other professionals to evaluate the mental or physical condition of clients or patients. Referred veteran or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy. Modified treatment plans according to changes in the veteran's status. Supervised or directed other workers who provide services to veteran.This position is funded by a VA grant.

Fort Drum, New York

Exceptional Family Member Program Educator was a grant funded position. The grant was a partnership with Cornell Cooperative Extensions and Army Community Service - Exceptional Family Member Program on Fort Drum, NY. As the EFMP Educator, I provided program orientation for Junior enlisted through Field Grade Officer ranks. Conducted interviews and provided case work services to Soldiers with Family Members who have physical, developmental, emotional, or intellectual disabilities, stationed at Fort Drum. Provided training on Exceptional Family Member Program (EFMP). Processed all applications for respite care and screened each for accuracy, completeness, and justified eligibility determinations when necessary. Coordinated activities with Family, Morale, Welfare, and Recreation (FMWR) by arranging and scheduling activities and events based on identified needs and interests and providing publicity through the installation media including monthly newsletter, flyers, and television appearance on local new station. I also developed marketing media to include brochures and posters to enhance awareness of services and programming provided by ACS/EFMP. I directed ACS/EFMP Mountain Summer Camp 2009-2010 and supervised 45+ Soldier volunteers and 30+ Special Needs Campers during the week long summer camp, which included designing and coordinating daily activities to accommodate each campers’ special needs with direct CYSS coordination. This position also included coordinating and conducting the monthly support group meeting which focuses on services available to military spouses and family members. I served on the program review committee and improved services and overall quality of life for the Exceptional Family Member Program. I also have extensive knowledge of governing Army regulations, local policies and precedent setting cases related to special needs requirements.

Saranac Lake, Ny

As a Bridges to Health Waiver Provider, I provided training, mentoring, and guidance to children ages 7 to 16 placed in Foster care with the goal of reuniting with biological family. Assisted the child and family/caregiver in acquiring, developing, and using functional skills that enable the child to function successfully in the home and community. Fostered effective social skills and built rapport to interact effectively in one-to-one or group situations. Provided crisis intervention for children and caregivers. Trained the family/caregiver on resource availability so that they might better support and advocate for the needs of the child and appropriately access needed services. Developed plans for the services of Immediate Crisis Response, Intensive In-House supports and Crisis Respite when such services have been identified as appropriate strategies or interventions including the development and updating of the Detailed Service Plan.

Tacoma, Wa

As Lead Family Support Staff, I maintained the safety and security of the patients, their children and the facility while participating in drug and alcohol treatment. Participated in the intake process to assess and enhance the appropriateness of the client placement. Enforced and maintained the rules, regulations and structure of the residence. Directly supervised patient visitations and mediated conflicts between patients. Monitored mother-child interactions for child safety and use of positive parenting skills. Direct supervisor of 20+ employees. Conducted training of all new employees on Perinatal Treatment Services' policy and procedures including forms, individual Family Support Staff duties, and crisis intervention. Mentored new hires and independently wrote 3 month/annual reviews on each employee. Completed monthly scheduling of Family Support Staff.

Federal Way, Wa

As a Program Coordinator, I provided coordination of support to clients related to health and safety as well as staff issues. Contributed in the matching and placement process to assess and enhance the appropriateness of the final client placement. Conducted quality assurance reviews for all houses on a quarterly basis. Participated in the development of and ensure Direct Support Employees (DSEs) implementation of client Individual Instruction Service Plans (IISP), Positive Behavior Support Plans (PBSP), and Exception to Policy (ETP) restrictive procedures. Led necessary client meetings as scheduled by probation officers, psychiatrists, social workers, school and vocational personnel. Trained new DSEs related to completion of forms and On the Job Training. Direct supervisor of 20+ employees.

Human Services Counseling - Military Resilience Master'S, Mental Health Counseling/Counselor, 3.90

Bachelor Of Arts (B.A.), Elementary Education And Psychology

Regents, Honors/Regents High School/Secondary Diploma Program, 7Th-12Th

Activities and Societies: Cheerleading, Drama/Theater, and Soccer