Shannon Bowen Email and Phone Number
I am a well seasoned travel enthusiast with over 30 years in the business. I have experience in the travel industry starting from travel agent, flight attendant, customer service representative, team leader, service center manager, business analysts and for the last 15 years I have been managing large corporate travel programs as a Global Client Executive. I have been accountable for overall strategic management and implementations of a variety of clients. I have experience in account management, operations, travel negotiations and online booking tools including Concur. I have a successful track record in creating and delivering traveler training and education seminars to drive compliance that has increased efficiency, traveler satisfaction and savings. My passion for this industry and commitment to my clients shows with the success I have brought to all my clients in achieving their goals. My main objective is to create a stress free booking and travel experience so my clients can stay focused on their tasks at hand while staying safe.
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Senior Account ManagerDirect Travel Jan 2024 - Present -
Global Client Executive - TravelCwt Jan 2009 - May 2023Manage large global travel programs for a variety of clients. Accountable for overall strategic account management including service delivery, procurement strategies and supplier contract negotiation. Aligning all travel technology tools to match my clients needs while focusing on the travel program to drive results to achieve savings and my clients initiatives. -
Global Account Representative / Business AnalystCwt Jan 2006 - Jan 2009Belleville, Illinois, United StatesAnalyze data top find the key trends and cost savings opportunities for my global accounts. Support Global Program Directors with ad hoc reports and client reviews. Conduct benchmarking to recommend best practices and saving opportunities. Conduct reviews to drive program compliance. -
Service Center ManagerCwt Jan 2004 - Jan 2006Belleville, Illinois, United StatesCoached and developed teams through service monitoring, one on ones and individual development. Focusing on service delivery for my direct reports. Managed all customer service issues while driving service improvements. Assist in hiring and training of travel agents. -
Team LeaderAmerican Express Global Business Travel Jan 1995 - Jan 2004St. Louis, MoManaged a team of over 15 travel agents. Coached and developed employees to drive excellent customer service. Handled customer service issues from start to finish. Provide tracking and trend analysis for customer service issue to drive improved service Analyzed trends to recommend improvements to drive better overall customer experience.
Frequently Asked Questions about Shannon Bowen
What company does Shannon Bowen work for?
Shannon Bowen works for Direct Travel
What is Shannon Bowen's role at the current company?
Shannon Bowen's current role is Global Travel Client Executive.
Who are Shannon Bowen's colleagues?
Shannon Bowen's colleagues are Jenny Prokopenko, Caroline Healy Estes, Jennifer Palser, Tracy Mcalee, Tara Moe, Shadab Ali, Sue Agostinelli.
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Shannon Bowen
Seattle, Wa -
Shannon Bowen
Martin, Ga3earthlink.net, sitel.com, earthlinkbusiness.com2 +140421XXXXX
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3victoriassecret.com, gmail.com, msufcu.org
1 1505896XXXX
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6verizon.net, iridium.com, mail.com, gmail.com, hov.org, hospiceofthevalley.net
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