Shannon Bowen

Shannon Bowen Email and Phone Number

Global Travel Client Executive @ Direct Travel
centennial, colorado, united states
Shannon Bowen's Location
Belleville, Illinois, United States, United States
About Shannon Bowen

I am a well seasoned travel enthusiast with over 30 years in the business. I have experience in the travel industry starting from travel agent, flight attendant, customer service representative, team leader, service center manager, business analysts and for the last 15 years I have been managing large corporate travel programs as a Global Client Executive. I have been accountable for overall strategic management and implementations of a variety of clients. I have experience in account management, operations, travel negotiations and online booking tools including Concur. I have a successful track record in creating and delivering traveler training and education seminars to drive compliance that has increased efficiency, traveler satisfaction and savings. My passion for this industry and commitment to my clients shows with the success I have brought to all my clients in achieving their goals. My main objective is to create a stress free booking and travel experience so my clients can stay focused on their tasks at hand while staying safe.

Shannon Bowen's Current Company Details
Direct Travel

Direct Travel

View
Global Travel Client Executive
centennial, colorado, united states
Website:
dt.com
Employees:
735
Shannon Bowen Work Experience Details
  • Direct Travel
    Senior Account Manager
    Direct Travel Jan 2024 - Present
  • Cwt
    Global Client Executive - Travel
    Cwt Jan 2009 - May 2023
    Manage large global travel programs for a variety of clients. Accountable for overall strategic account management including service delivery, procurement strategies and supplier contract negotiation. Aligning all travel technology tools to match my clients needs while focusing on the travel program to drive results to achieve savings and my clients initiatives.
  • Cwt
    Global Account Representative / Business Analyst
    Cwt Jan 2006 - Jan 2009
    Belleville, Illinois, United States
    Analyze data top find the key trends and cost savings opportunities for my global accounts. Support Global Program Directors with ad hoc reports and client reviews. Conduct benchmarking to recommend best practices and saving opportunities. Conduct reviews to drive program compliance.
  • Cwt
    Service Center Manager
    Cwt Jan 2004 - Jan 2006
    Belleville, Illinois, United States
    Coached and developed teams through service monitoring, one on ones and individual development. Focusing on service delivery for my direct reports. Managed all customer service issues while driving service improvements. Assist in hiring and training of travel agents.
  • American Express Global Business Travel
    Team Leader
    American Express Global Business Travel Jan 1995 - Jan 2004
    St. Louis, Mo
    Managed a team of over 15 travel agents. Coached and developed employees to drive excellent customer service. Handled customer service issues from start to finish. Provide tracking and trend analysis for customer service issue to drive improved service Analyzed trends to recommend improvements to drive better overall customer experience.

Frequently Asked Questions about Shannon Bowen

What company does Shannon Bowen work for?

Shannon Bowen works for Direct Travel

What is Shannon Bowen's role at the current company?

Shannon Bowen's current role is Global Travel Client Executive.

Who are Shannon Bowen's colleagues?

Shannon Bowen's colleagues are Jenny Prokopenko, Caroline Healy Estes, Jennifer Palser, Tracy Mcalee, Tara Moe, Shadab Ali, Sue Agostinelli.

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