Learning & Development Program Manager• Strategize with leadership to develop, execute, assess, and optimize the training/enablement program.• Administrator for Talent LMS. • Analyze performance data to identify knowledge or skill gaps.• Design and build content for onboarding, everboarding training, and coaching.• Ensure proper instructional design and LMS system governance by maintaining/updating the learning management system

Learning and Development Specialist • Strategize with leadership to develop, execute, assess, and optimize the training/enablement program.• Administrator for Seismic Learning LMS. • Analyze performance data to identify knowledge or skill gaps.• Design and build content for onboarding, everboarding training, and coaching.• Ensure proper instructional design and LMS system governance by maintaining/updating the learning management system

Sr. Global Learning Consultant • Work with marketing and sales leadership to develop, execute, optimize, and assess enablement programs.• Coordinate educational content In Mindtickle LMS for ongoing training and coaching.• Implement and support the Force Management sales methodology. • Use performance data to identify knowledge or skill gaps across the sales team.• Maintain sales enablement software to ensure it is easily accessible and provides the capabilities sellers need.• Build and maintain a trusted advisor relationship with the sales team.

Sales Enablement Manager• Work with sales leadership to develop, execute, assess and, optimize the enablement program.• Determine sales enablement priorities with sales stakeholders.• Coordinate educational content for ongoing training and coaching.• Use performance data to identify knowledge or skill gaps across the sales team.• Maintain sales enablement software to ensure it is easily accessible and provides the capabilities sellers need.• Build a trusted relationship with sales reps.Training manager• Strategize, Design, and manage Cytracom's learning and sales enablement program. • Design and manage the Cytracom University curriculum in Litmos LMS.• Host the internal and partner-facing training Webinar program.• Walk Me App program admin• Work with executive leadership to ensure the training and enablement program is in line with company objectives and revenue goals.

• Design and build sales enablement onboarding and continuing education program utilizing classroom, webinars, and cloud LMS tools. • Design and administer the Masergy University cloud LMS curriculum ( TalentLMS ).• Corporate photographer and videographer.

• Design, develop and deliver Hosted Communications training through in-class sessions, Webinars and LMS (learning management systems), utilizing presentations, workbooks, in session activities, job aids, roll play and other learning materials, applying proper learning theory to achieve high levels subject retention.• Coordinate and deliver national training events for partners and Agent sales channel.• Project manage the Onboarding and training of new partners & Agents for sales, product, ordering systems, service delivery and lifecycle management of customers • Design, develop the Voyant LMS to meet internal and external training objectives• Lead needs analyses and learning strategy development activities to improve individual and organizational performance

• E-learning LMS developer for internal and external training needs• Project manage the On boarding of new whole sale partners to the Hosted UC white label platform • Administrator for the Atlas customer life cycle management system for whole sale partners, agents and internal customers• Product and systems specialist supporting service delivery, sales and sales engineering• Coordinate whole sale hosted UC training and in flight order support for partners and agents• Coordinate and conduct onsite training for wholesale partners on products and systems, includes but not limited to all hosted UC products, production systems (Atlas and admin portals), site assessment, order processing, hosted design, Provisoning, installation, testing, number porting, customer support and customer life cycle management • Translate whole sale partner product requests into business requirements for the product management team• Development of S.O.P.s for dept • Develop video training content utilizing OBS Studio software for products and system training• Cultivates close, collaborative and professional working relationships with clients, content experts (CEs), sales engineering and other members of the product/development team to meet company goals

• UC Hosted Training includes but not limited to all hosted UC products, site assessment, order processing, hosted design, Provisoning, installation, testing, number porting, customer support and customer life cycle management • Coordinate and translate business requirements into comprehensive end-user training materials (Instructor-Led Training Guides, web based training, self-study tutorials, exercise guides, videos, user procedures and job aids)• Product specialist supporting service delivery, sales and sales engineering • Development of KPI guide lines and S.O.P's• Cultivates close, collaborative and professional working relationships with clients, content experts (CEs), sales engineering and other members of the product/development team to meet company goals• Applies systematic instructional design methods in real world, online instructional settings and conducts webinar training sessions• Acts as a liaison between key departments and cross functional teams to ensure continuity of hosted business products and training goals.

*Manage hosted UC orders from project evaluation, design, equipment procurement, provisioning on Broad Soft*Provide sales engineering support for sales department*Maintain VoIP order product standards and processes to assure world class services delivery*Tier 2 VoIP and circuit support

• Responsible the management of wireless (3mb to 500mb circuits), wired (T1, Ethernet (EOC) and DS3) circuit orders• Managed hosted UC and SIP Truck voice projects utilizing BroadSoft and GENBAND hosted VoIP platforms • Managed system design, equipment procurement, configuration, scheduling installations, and customer satisfaction• Provisioned Hosted VoIP systems on BroadSoft and GENBAND VoIP systems

• Manage VoIP orders from project evaluation, design, equipment procurement, provisioning on Broad Soft or net Sapiens platform to final installations and customer training • Provide Pre-contract sales engineering support for the sales department• Maintain VoIP order product standards and profit margins from the sales team (contract review)• Tier 3 VoIP and circuit support for NOCCNetwork Operations Center manager (prior position)• Take internal and external escalations to resolution for customer satisfaction.• Analyze network performance for recommendations to optimize network efficiency.• Write standard operating procedures for the network operations control center.• Train new NOCC employees.• Create, monitor, prioritize and escalate trouble tickets using the remedy ticketing system internally and for vendors. (AT&T, Sprint, etc.) • Monitor and maintain the Dallas colo.• Coordinate upgrades and maintenance projects with product development and I.T. departments

• Monitor, assist with managing and troubling shoot an international TCP/IP network consisting of 64 frame relay circuits, 68 Cisco routers, 1345 Microsoft Windows NT units, 63 Microsoft NT servers, 65 Isup call control units, and 26 signaling interface units (S.I.U) which converts SS7 messages into TCP/IP messages, to support a prepaid cellular billing platform.• Create, monitor, prioritize, and escalate trouble tickets using the remedy ticketing system internally and for vendors. (AT&T, Sprint, etc.) • Support Verisign’s proprietary software, products, and services: Smartpay wireless, American roaming network, DACC (directory assistance call completion), and Iroam (real-time nationwide prepaid roaming platform utilizing SS7 networks).• Troubleshoot end customer prepaid cellular issues dealing with call completion, roaming, billing, SMS, voice mail forwarding, and number portability. • Provide tier-two configuration and installation support for customer technical support staff and switch technicians as it pertains to Verisign’s products for over 1,000,000 cellular users.• Build, configure, and troubleshoot Microsoft Windows NT units in the lab environment for deployment to support prepaid cellular call processing.• Create and publish daily network performance reports for the network operations management utilizing the crystal reporting system.• Monitor and maintain the Dallas data center.• Assist in the upgrades of the SS7 S.T.P. (signaling transfer point) for the SS7 network.• Coordinate upgrades and maintenance projects with NOCC staff, software development, and onsite engineers.• Analyze network performance for recommendations to optimize network efficiency.• Write standard operating procedures for the network operations control center.• Train new employees for NOCC positions and call center support staff on products and procedures.