Shannon Buccieri Email & Phone Number

United States

United States

Portsmouth, New Hampshire, United States

• Grew department from permanent headcount of 3 to permanent headcount of 8, plus three temps in 10 months (2022)
• Created and lead the plan that cleared over 25 million in on account credits in 15 months - inclusive of backlog and current credits - bringing backlog down to 500K by end of 2022
• Managed all cash related portions of 20+ integrations projects (acquisitions & bank cut overs)
• Reduced cash closing timeframe from 4 days to 1 day inclusively
• Brought hit rate from an average of less than 50% to an average of 85% across all lockboxes
• Overhauled all bank file layouts to create a working/inclusive upload file for checks, wires and ach

Portsmouth, New Hampshire

• Named “Champion” for Cash App and placed on integration team
• Learned all cash procedures on site for 2 major acquisitions
• Modified and developed subsequent cash policies and procedures
• Admin for multiple banks
• Aided in new remote deposit capture set-up for acquisitions
• Worked with accounting department to develop an upload platform for automated journal entries into Sage

Portsmouth, New Hampshire

• (Office Closed)
• Worked with current short term cash specialist to build out the cash position, policies, procedures etc.
• Completed initial training in less than a week
• Brought department up to date on 3 months’ worth of back logged housing payments in less than 2 weeks
• Brought department up to date on 2 months backlog for foreign check deposits in 1 week
• Located and posted multiple missing payments for prior three months

Rochester, New Hampshire

• Utilized personal supervisor code to open, close and manage various branches as needed
• Aided in training all incoming BSR’s
• Observed all branches for adherence of audit policies and company values
• Observed for and reported discrepancies in policies and personnel issues to regional manager for corrective action
• Created new and updated policies and procedures for new account openings and general teller duties
• Maintained branch archiving

Remote

• Typed approximately 70 words per minute
• Fully remote position with feedback and direction via email and zoom
• Utilized Dropbox for all assignments
• Maintained a high level of confidentiality of all files and their contents
• Took on other transcribers workload or edited as needed to meet deadlines
• Worked ~120 audio minutes weekly (part-time workload)

Rochester, New Hampshire

• Lead a full-scale branch audit
• Processed and closed consumer loans
• Created and implemented a teller training manual
• Overhauled procedure manual for all systems
• Overhauled loan procedures manual
• Maintained branch archives