• Grew department from permanent headcount of 3 to permanent headcount of 8, plus three temps in 10 months (2022)• Created and lead the plan that cleared over 25 million in on account credits in 15 months - inclusive of backlog and current credits - bringing backlog down to 500K by end of 2022• Managed all cash related portions of 20+ integrations projects (acquisitions & bank cut overs)• Reduced cash closing timeframe from 4 days to 1 day inclusively• Brought hit rate from an average of less than 50% to an average of 85% across all lockboxes• Overhauled all bank file layouts to create a working/inclusive upload file for checks, wires and ach• Added and helped create the logic and foundation for: OCR scanline, AR matcher, bank decisioning logic, keying instructions and remote deposit capture functionality• Created the logic for a custom utility used to clear small balances• Worked in tandem with Accounting department to develop and document a proper and inclusive reconciliation process• Prepared data used for issuance of refunds to customers for overpayments and any such required escheatment reporting to states• Obtained AMEX ESA#'s for new terminals for acquisitions• Produced accurate and timely reporting to ensure appropriate controls and maintain adherence to existing policies• Reconcile bank deposits to ERP• Maintained a direct relationship with bank project groups• Member of the PNC User Group• Manage/review daily deposits of 5 lockboxes (Checks, ACH, Wires) as well as Credit card (POS system) & Web Portal payments• Served as Lead point of contact for Shared Services, Accounting and Customer Care• Created and maintained a daily cash tracking sheet• Completed "Unconscious Bias" training (2022)• Completed "Microaggression training" (2023)• Completed "Diversity and Inclusion" training (2022)

• Named “Champion” for Cash App and placed on integration team• Learned all cash procedures on site for 2 major acquisitions• Modified and developed subsequent cash policies and procedures• Admin for multiple banks• Aided in new remote deposit capture set-up for acquisitions• Worked with accounting department to develop an upload platform for automated journal entries into Sage• Worked with bank to revise keying instruction for better hit rate for two lockboxes• Worked to move company to new platform (from Great Plains to Trux) to accommodate incoming acquisitions• Created test template for change to new platform• Lead cash app testing • Completed 2 acquisitions

(Office Closed)• Worked with current short term cash specialist to build out the cash position, policies, procedures etc.• Completed initial training in less than a week• Brought department up to date on 3 months’ worth of back logged housing payments in less than 2 weeks• Brought department up to date on 2 months backlog for foreign check deposits in 1 week• Located and posted multiple missing payments for prior three months• Kept up to date on all payments utilizing department heads to place any unknown payments• Position included posting of the following:o USD checkso USD, Swedish Krona and Euro wire paymentso Canadian checks and credit card payments• Utilized Sage and Sage Intaact daily to post housing, media, apparel payments• Created multiple journal entries to post to proper GL’s• Publish events and created new orders• Closed and reconciled daily check disbursements• Weekly upload of offline cash payments and completed subsequent coding• Updated currency exchange amounts weekly• Daily use of excel to upload reports and create pivot tables for journal entries• Answered customer inquiries via AR/Accounting inbox

• Utilized personal supervisor code to open, close and manage various branches as needed• Aided in training all incoming BSR’s• Observed all branches for adherence of audit policies and company values• Observed for and reported discrepancies in policies and personnel issues to regional manager for corrective action • Created new and updated policies and procedures for new account openings and general teller duties• Maintained branch archiving• Managed incoming and outgoing cash orders• Performed surprise audits, vacation audits and over/short teller audits• Floated between three branches for teller and manager coverage

• Typed approximately 70 words per minute• Fully remote position with feedback and direction via email and zoom• Utilized Dropbox for all assignments• Maintained a high level of confidentiality of all files and their contents• Took on other transcribers workload or edited as needed to meet deadlines• Worked ~120 audio minutes weekly (part-time workload)• Followed all applicable guidelines and formatting based on case types as well as per clients request• Followed all applicable guidelines and formatting for various parts of trials/cases• Received positive feedback due to high level of accuracy of files submitted

• Lead a full-scale branch audit• Processed and closed consumer loans• Created and implemented a teller training manual• Overhauled procedure manual for all systems• Overhauled loan procedures manual• Maintained branch archives• Floated between 5 Seacoast locations as needed• Opened and closed branches as needed