• Managed product importation, forecasting, and platform operations for Amazon.com retail.• Prioritized customer satisfaction, optimized operations, and facilitated cross-functionalcommunication.• Implemented process improvements for efficiency and enhanced customer experience.

• Facilitated international business objectives, conducting comprehensive global marketinganalysis and aligning hardware and software development teams with client expectations.• Spearheaded the successful commercialization of a tequila brand in Asia, overseeing thecreation of impactful audio/video marketing materials.• Provided strategic guidance as a marketing advisor and brand ambassador, driving brandawareness initiatives in target markets.• Led the development of a cutting-edge chill powder for fruits and drinks, emphasizing farm-to-table practices and implementing effective marketing and export strategies.

New Model Development - Coordinate between developing team and client, full lifecycle of product development with robotic arm features and mobile software.VAVE Team Coordinator - Cost reduction project

Problem manage and customer satisfaction

• Help clients in the field of retail stores and hotel business to increase the customer service awareness. • Perform the evaluation and compile report.

Online customer serviceIn-stock controlShipping management

Store managementStock managementCustomer serviceSales target achievement