Shannon Cid Email & Phone Number

Watertown, Massachusetts, United States

Leads training operations and LMS administration for Commercial Learning & Development (CL&D) and Learning & Organizational Development (L&OD); leads administration of the SumTotal Learning Management System for Human Resources, Field Sales, and Commercial Operations; creates learning content using Rise360; leads administration of LinkedIn Learning platform for company; assists with implementation of performance management process using Workday; creates WorkVivo pages and posts for various L&OD and CL&D initiatives; and manages external training vendors and resources for CL&D and L&OD.

Marlborough, Massachusetts, United States

Developed and improved processes and procedures to increase the effectiveness and overall efficiency of the Commercial Learning & Development (CL&D) department; led administration of the SumTotal Learning Management System for Field Sales and Commercial Operations; assisted with development and implementation of the Account Director Development and Residency (ADDR) Program to prepare selected employees for future Market Access Account Director roles; project management including implementation of a successful coaching program for Market Access Field leadership, Field Leadership Training presentations on the State of Population Health and on Macrotrends, and a FranklinCovey 4 Disciplines of Execution Overview training for the Executive Market Access Leadership Team; devised collective onboarding strategy for Field Sales new hires to increase efficiency of CL&D; created and maintained 3 different intranet sites including an award-winning site for Field Sales; recognized for top performance through awards and selection for high-priority initiatives; and achieved “Exceeds Expectations” rating every review period since being hired at Sunovion/SMPA.

United States

Coordinated training operations for the Sales Training and Market Access Training departments; managed logistics for all Field Sales and Market Access Field trainings (in-person & virtual); used critical thinking skills to identify issues, develop solutions, and implement changes; created and updated new Field Sales onboarding materials (Welcome Call Slides, Onboarding Checklists, Agendas, Phase II Training Certificates, etc.); and built relationships and collaborated with subject matter experts and content developers.

Marlborough, Massachusetts, United States

Provided top-notch administrative support to Executive Director and Neurology Marketing team; promoted after one year in position; managed all contracting and invoicing for department; other responsibilities included calendar and meeting management; arranging travel; preparing agendas; responding to routine correspondence; and maintaining files.

Boston, Massachusetts, United States

Led team of 12 administrative assistants and receptionist, which was largest team in company; assessed administrative and office support needs and recommend alterations as needed; implemented policies and standard operating procedures for continuous improvement; evaluated hiring criteria for administrative team and interviewed administrative candidates; conducted annual performance evaluations including promotions, bonuses and salary increases; oversaw various HR matters for team including performance improvement plans and terminations; and managed facilities for corporate headquarters.

Cambridge, Ma

Supervised team of 13 administrative assistants and receptionist including writing annual reviews; selected for first ever Team Leader role to fill in until Business Support Services Manager hired; provided executive level support to two Board members as well as other Principals ensuring that all administrative priorities were managed efficiently; created legal documents, reports, presentations, and correspondence using Microsoft Word, PowerPoint, and Excel; managed invoicing/billing for Principals; and planned office-wide events such as weekly happy hours, annual summer outings and holiday parties.

Greater Boston Area

Independently managed office operations, facilities, and HR for fast-paced brand marketing agency; successfully orchestrated office relocation and staff integration after an acquisition; provided administrative support to President/CEO and other staff as needed, including calendar management for President/CEO using Outlook; and created job postings, recruited candidates, coordinated interviews and on-boarding for new employees.

Cambridge, Ma

Functioned as gatekeeper and administrative coordinator for the CEO and Co-Founder of the company that created the video game Rock Band. Handled extensive calendar management using Outlook. Scheduled and prepared for all management meetings including creation of agendas and minutes. Acted as internal and external liaison for management meetings. Coordinated complex domestic and international travel arrangements. Processed expense reports. Screened incoming calls and mail. Worked with confidential information and materials on a regular basis.

Cambridge, Ma

Provided executive level support for the President/CEO as well as two other Principals ensuring that all administrative priorities were handled efficiently. Created legal documents, reports, presentations, RFPs, correspondence, and other documents using Microsoft Word, PowerPoint and Excel. Managed constant flow of highly confidential information. Maintained a complex calendaring system for Principals including management of meetings and appointments. Organized all domestic and international travel arrangements. Coordinated company and departmental events such as offsite Principals’ and departmental retreats. Prepared expense reports and reconciled corporate charge card bills. Oversaw invoicing and billing for Principals. Acted as back up support to other members of administrative team.

Greater Boston Area

Furnished comprehensive administrative support to three Partners and ten other staff members in the Mergers & Acquisitions department. Initiated and managed project to create an informational resource database for all executive assistants in the Boston office. Duties included creating and editing documents, spreadsheets and client deliverables in MS PowerPoint, Word and Excel; calendar and meeting management; arranging travel; preparing agendas; responding to routine correspondence; maintaining files; and greeting high level clients. Planned departmental offsite events including annual summer outings and holiday parties.

Manchester, Nh

Right hand support to the Director of Special Projects (non-traditional revenue).- Responsible for organization of all event/consumer expo details including database management; event mailings; calendar management; creation of promotional materials and site management.- Sole administrative support for 15 person sales staff, which involved the design of media kits, proposals, other sales material and general administrative duties.- Coordinated staff outings, holiday parties and other staff events.

Bachelor Of Science - Bs, Public Relations & English Literature

Bsc, Public Relations / English Literature

Activities and Societies: Public Relations Student Society of America