Shannon Cid Email & Phone Number

Watertown, Massachusetts, United States

Leads training operations and LMS administration for Commercial Learning & Development (CL&D) and Learning & Organizational Development (L&OD); leads administration of the SumTotal Learning Management System for Human Resources, Field Sales, and Commercial Operations; creates learning content using Rise360; leads administration of LinkedIn Learning.

Marlborough, Massachusetts, United States

Developed and improved processes and procedures to increase the effectiveness and overall efficiency of the Commercial Learning & Development (CL&D) department; led administration of the SumTotal Learning Management System for Field Sales and Commercial Operations; assisted with development and implementation of the Account Director Development and.

United States

Coordinated training operations for the Sales Training and Market Access Training departments; managed logistics for all Field Sales and Market Access Field trainings (in-person & virtual); used critical thinking skills to identify issues, develop solutions, and implement changes; created and updated new Field Sales onboarding materials (Welcome Call.

Marlborough, Massachusetts, United States

Provided top-notch administrative support to Executive Director and Neurology Marketing team; promoted after one year in position; managed all contracting and invoicing for department; other responsibilities included calendar and meeting management; arranging travel; preparing agendas; responding to routine correspondence; and maintaining files.

Boston, Massachusetts, United States

Led team of 12 administrative assistants and receptionist, which was largest team in company; assessed administrative and office support needs and recommend alterations as needed; implemented policies and standard operating procedures for continuous improvement; evaluated hiring criteria for administrative team and interviewed administrative candidates.

Cambridge, MA

Supervised team of 13 administrative assistants and receptionist including writing annual reviews; selected for first ever Team Leader role to fill in until Business Support Services Manager hired; provided executive level support to two Board members as well as other Principals ensuring that all administrative priorities were managed efficiently; created.

Greater Boston Area

Independently managed office operations, facilities, and HR for fast-paced brand marketing agency; successfully orchestrated office relocation and staff integration after an acquisition; provided administrative support to President/CEO and other staff as needed, including calendar management for President/CEO using Outlook; and created job postings.

Cambridge, MA

Functioned as gatekeeper and administrative coordinator for the CEO and Co-Founder of the company that created the video game Rock Band. Handled extensive calendar management using Outlook. Scheduled and prepared for all management meetings including creation of agendas and minutes. Acted as internal and external liaison for management meetings..

Cambridge, MA

Provided executive level support for the President/CEO as well as two other Principals ensuring that all administrative priorities were handled efficiently. Created legal documents, reports, presentations, RFPs, correspondence, and other documents using Microsoft Word, PowerPoint and Excel. Managed constant flow of highly confidential information..

Greater Boston Area

Furnished comprehensive administrative support to three Partners and ten other staff members in the Mergers & Acquisitions department. Initiated and managed project to create an informational resource database for all executive assistants in the Boston office. Duties included creating and editing documents, spreadsheets and client deliverables in MS.

Manchester, NH

Right hand support to the Director of Special Projects (non-traditional revenue).- Responsible for organization of all event/consumer expo details including database management; event mailings; calendar management; creation of promotional materials and site management.- Sole administrative support for 15 person sales staff, which involved the design of.

Bachelor Of Science - Bs, Public Relations & English Literature

Bsc, Public Relations / English Literature

Activities and Societies: Public Relations Student Society of America