Shannon Clendon Email & Phone Number

Kirkland, Wa, Us

Sumner, Washington, United States

Chehalis, Wa

• Dispatcher and driver manager for local and line haul drivers • Customer relationship manager to sustain as well as grow current accounts and build customer relationships with new vendors.

Tacoma, Wa

• Worked directly with customers, sales force and management to over-achieve volume. • Effective communication with both customer facing as well as remote work.• Composed and executed action plans for top tier customers to improve service. Customer focused and collaborative approach.• Capitalized on upsell opportunities with new and potential customers • Helped transition company to new operating software. Called on to lead, train, and trouble shoot all issues. • Lead… Show more • Worked directly with customers, sales force and management to over-achieve volume. • Effective communication with both customer facing as well as remote work.• Composed and executed action plans for top tier customers to improve service. Customer focused and collaborative approach.• Capitalized on upsell opportunities with new and potential customers • Helped transition company to new operating software. Called on to lead, train, and trouble shoot all issues. • Lead weekly, monthly, and quarterly conference calls to collaborate top tier service approach• 110% upgrade in contracts for 2018 and 2019 Show less

• Presented products and services to customers which resulted in 120% growth in business• Carefully analyzed data to determine the most effective sales strategies, and increased product exposure in overall territory• Helped local clients expand business operations through needs analysis and targeted advertising.• Utilized CRM software(Touch) to update and maintain current portfolio.• Customer facing as well as remote work to achieve increase.• Customer advocate and… Show more • Presented products and services to customers which resulted in 120% growth in business• Carefully analyzed data to determine the most effective sales strategies, and increased product exposure in overall territory• Helped local clients expand business operations through needs analysis and targeted advertising.• Utilized CRM software(Touch) to update and maintain current portfolio.• Customer facing as well as remote work to achieve increase.• Customer advocate and troubleshooting Show less

• Directed operations in busy multi-clinic billing group managing $750,000 in monthly funds.• Trained and mentored 9 person staff on procedures, customer support/satisfaction, compliance requirements and collections techniques.• Conducted performance reviews and executed improvement plans,• Routinely collaborated with department managers to improve workflow processes as well as software issues.• Project leader for software transition, including trouble shooting, training, and… Show more • Directed operations in busy multi-clinic billing group managing $750,000 in monthly funds.• Trained and mentored 9 person staff on procedures, customer support/satisfaction, compliance requirements and collections techniques.• Conducted performance reviews and executed improvement plans,• Routinely collaborated with department managers to improve workflow processes as well as software issues.• Project leader for software transition, including trouble shooting, training, and developing new processes. Consistently coordinated with software company which resulted in 114% improvement in billing flow and faster payments.• Patient advocate and troubleshootingResponsible for all personnel issues involving billing department.Ongoing project management with implementing new software. Help to troubleshoot and coordinate with software vendor regarding recent difficulties. Show less

• Established customer relationships with focus on upselling by analyzing customer needs.• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. Achieved through both customer facing as well as remote work.• Maintained and organized CRM database for all clients and activities.• Developed and maintained long-term relationships with customers.• Worked collaboratively with team members for upsell opportunites… Show more • Established customer relationships with focus on upselling by analyzing customer needs.• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. Achieved through both customer facing as well as remote work.• Maintained and organized CRM database for all clients and activities.• Developed and maintained long-term relationships with customers.• Worked collaboratively with team members for upsell opportunites. Consistently increased year over year volume with success consistently 102-115%.• Customer advocate and troubleshooting Show less

Initated start-up of guest lodge and restaurant/bar under new ownership.Increased revenue under new ownership by 10%, and successfully increased event sales by 15% in one year.Set up all accounts receivable, payroll, safety guidelines and procedures, training and hiring of personnel with no previous guidelines.Successfully set up accounts and relationships w/vendors in order to procure products and services needed.Successfully managed personnel in a unique live-in situation with… Show more Initated start-up of guest lodge and restaurant/bar under new ownership.Increased revenue under new ownership by 10%, and successfully increased event sales by 15% in one year.Set up all accounts receivable, payroll, safety guidelines and procedures, training and hiring of personnel with no previous guidelines.Successfully set up accounts and relationships w/vendors in order to procure products and services needed.Successfully managed personnel in a unique live-in situation with limited local resources. Show less