Responsible for working with Charter Category Managers and Business Units, current and future Charter suppliers to understand and document existing supplier enablement and management processes in order to define the scope, responsibilities, methodology and approach required to enable the supplier base and catalogs on the P2P platform. Responsible for assisting BUs and suppliers with SAP S/4 HANA Solutions and catalog enablement and management to process, troubleshoot and resolve order confirmations, advanced shipped notices and invoicing issues over the Ariba Network.Support all efforts to simplify and enhance the customer experience, communicate Supplier Enablement Program benefits, requirements, and timelines to stakeholders to drive suppliers to register on the Ariba Network Communicate effectively with internal and external customers. Maintain proactive and regular communication with team members on Supplier Enablement processes. Lead supplier connectivity and invoice validation testing (UAT) Build solution, customer, and industry knowledge by leveraging the appropriate resources (internally at Charter and externally via Ariba/industry resources).

Ariba invoice, PR/PO/Contract processing, troubleshooting, training and training manual creationWork directly with facilities, NIBs and M&As for national vendor set-up. National vendor invoicing and reportingMonthly financial review for North America corporate facilitiesAssist with JLL integration into Cognizant; vendor sourcing, data governance and contractor onboardingUPS CampusShip administrator for United States and CanadaOversee 27 UPS Accounts and 5 Subject Matter ExpertsLiaise with UPS Technical Teams for API Platform Integration, platform enhancements, and Asset Return Portals.Liaise with UPS Store Franchisee's in USA and Canada to create an Asset Returns program in conjunction with the UPS Shipping PlatformCreate training manuals, train and support team members (50 - 300+) on Ariba SAP invoicing, purchase requisitions, and UPS CampusShip PlatformMaintain Contract Repository for Corporate Workplace Services, national vendor list, liaise with Procurement, Contract Life Cycle Management, Tax, Corporate Security and Finance teams. Oversee National Vendor Accounts: Aramark, Office Depot, UPS and FedEx

Audit and cleanse data for spend category accuracy and regional linkingSupport Business Leadership with their reporting needs; including but not limited to BI spend reporting, weekly projects, FTE, and lease reportingLegal documentation entry into the Contract Life Cycle Management databaseCreate training manuals for Contract Life Cycle ManagementIdentification of improvements to systems and processes for clean accurate reporting

Manage multiple global client base providing reporting for customized data analysis per client requirements.Gather individual business requirements per client objectives.Business Operations Data Analyst Analyze data and reporting for individual clients. Audit accounts payable and accounts receivable for services rendered. Ensure data is accurately represented as per business requirements.Financial auditing of client accounts Audit annualized subscription reporting from SAP, Customer Relationship Management (CRM) and Salesforce. Validate data utilized in yearly quota build, renewal rate reporting, sales representative assignment, and identified duplication. Process Improvement Partner with sales operations, data governance, order management, sales commissions, and systems support teams to troubleshoot and/or fix system discrepancies. Create and train processes and procedures to streamline activities for teams to present accurate financial reporting.

Manage and mentor nine employees in the online delivery team Process and function of SAP and CRM Function and understanding of legal obligationsProcess ImprovementCollaborate with delivery and sales teams to improve documentation for correct entitlement and delivery of the product.Managed global monthly reportingTrained direct reporting staffAudited and managed contract deadlines

Manage and mentor global teams on SharePoint ticketing systemImplemented and coached colleagues on SAP and CRM to improve accuracy and efficiency in contract entry.Decreased tickets for system issues by 85% within two monthsProcess Improvement Create and train for processes and procedures within the global order management and sales teams.Inspected monthly reporting discrepancies for customer billing accuracy

Processed renewal contracts for subscription-based productsValidate legal documentation and customer billingProcess cancellations from the global CRM systemOn-line billing and training for key accountsCompilation of Sarbanes-Oxley Act (SOX) audit data for internal and external resources.Business Operations Data AnalystResearch and resolve issues with contracts in SAP and records in CRM.Identified and loaded contracts brought in by acquisitions into IHS systems.