As the inside sales representative and marketing coordinator, I play a vital role in ensuring the agency runs smoothly. I handle various administrative tasks with meticulous attention to detail.I provide essential support to our sales team, focusing on efficient CRM tasks and marketing. This role allows me the autonomy to conceptualize, plan, and execute administrative functions to enhance our overall efficiency.One significant achievement is the overhaul of our project tracking system, particularly for the daily updates on the Minnesota Builder's Exchange. We transitioned to real-time monitoring, departing from the previous method of reviewing projects weeks after publication. I thoroughly analyze D8 and D10 specs to evaluate our manufacturers' competitiveness based on project type, size, and scope.Additionally, I spearheaded the creation and implementation of templates for sales activities and introduced a comprehensive digital system for managing and tracking quote follow-ups and substitution requests. I also developed a detailed master crossover for Division 8 hardware. Moreover, I lead our quarterly marketing efforts, crafting engaging newsletters to connect with distributors, end-users, designers, and architects.In summary, my contributions have significantly improved operational efficiency at Combs, fostering successful collaborations with our manufacturers, distributors, and architects.

As an ESL tutor, I meet with students on a weekly basis from a variety of English language levels to develop their English language knowledge and skills so that they can confidently use the target language. I focus on both productive (speaking and writing) and receptive (listening and reading) skills when I conduct my lessons so that students have a complete understanding of the English language.

ESL instructor teaching Level 1 students (Beginners Literacy)

I supported property managers who manage over 500 homeowner associations in the greater Twin Cities area. The administrative workflow is organized via a ticket-based system which allows the team to prioritize a variety of tasks that provide administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties. Day-to-day work consists of data entry, prepping mailings for associations and individual residents, generating reports, distributing financial statements, the upkeep of FirstService websites, and special projects.I brainstormed, planned, and executed admin training videos for an update to the Admin Training Binder to provide a visual and verbal aid to administrative coordinators. Approximately 20 training videos were created to model the standard operational procedure for specific administrative tasks.

Answered the university mainline number and transferred calls to specific individuals/departments• Answered campus-wide questions to clients on the phone and in-person• Answered campus security phone line and dispatched security for a variety ofsituations (lockouts, alarm signals, event setup, suspicious behavior, Live Safe Appalerts, car related-issues, issues in residence halls, etc.)• Updated Daily Events on campus through binder and calendar organizationalsystems.• Maintained contact with Physical Plant staff (custodians and engineers) aboutbuilding-related issues.• Worked with Resident Directors and Resident Assistants if issues arose in campusdorms/apartments/houses.• If needed, called 911 in emergency situations.• Managed the university lost and found through a binder organization system andcontacted individuals who lost items.• Managed the campus car rentals for sports teams, departments, and class trips.• Oversaw the front desk at Magnuson Center.• Updated faculty and staff directories.• Maintained an accurate account of campus facilities hours.

• Front desk attendant for an apartment and dormitory on campus.• Checked in visitors and reported visitation violations.• Contacted Resident Assistants if there were any issues or problems in the building or with residents/visitors• Reported any maintenance issues.• Oversaw the flow of resident traffic.• Served as an information center attendant in the residential areas.

I was a Resident Assistant in university housing for a school year and during the summer.• Maintained a friendly and supportive living environment for university freshmen and sophomores on campus.• Planned, organized, and held monthly social events.• Support system for many students who needed a friend or an upperclassmen role model.• On duty throughout the weeknights and some weekends, which meant I was available to respond to calls from the desk attendants (lockouts, visiting violations, dormitory violations like drinking, smoking, parties, improper behavior, checked rooms every quarter semester, etc.)• Worked closely with other Resident Assistants and the Resident Directors to ensure a positive living environment for on-campus students.

•Taught in-person, hybrid, and fully remote students during COVID-19.•Developed and taught comprehensive lesson plans for Middle School (7th and 8th grade) Social Studies and utilized multiple teaching strategies to amplify student understanding both in the classroom and beyond.•Incorporated a variety of instructional technologies into the classroom, both for in-person students, as well as for fully remote students. Examples include Kahoot, Quizziz, Nearpod, Peardeck, etc.•Attended a variety of school meetings including weekly grade-specific staff meetings and school and district meetings.•Participated in parent-teacher conferences.•Worked with students individually or in small groups after school and during intervention periods.•Utilized multiple grading systems like Google Classroom and MasteryConnect.•Developed, designed, and implemented assessments for diverse learners to analyze student performance. •Created modifications for students with IEPs and 504 Plans.

•Completed field experience teacher aiding and observations for High School.•Developed and taught two lesson plans for the Political Science unit for 10th grade.•Input students’ grades into the grading software system.•Organized cooperating teacher’s papers and class assignments.

•Completed field experience teacher aiding and observations for Middle School.•Developed and taught two lesson plans for Political Science unit for 7th grade.•Organized cooperating teacher’s papers and class assignments.•Assisted student who only spoke Spanish with class assignments.

•Independently tutored 4th grade student from Peterson Elementary School in Mathematics and Reading.

•Tutored female English Language Learners in all subject areas (Mathematics, Reading, English, Social Studies, Science, etc.).•Students were non-Native English speakers and showcased a variety of English language levels (i.e., some students did not speak English at all).