Shannon Compton Email & Phone Number

Coronado, California, United States

San Diego County, California, United States

• Performance management, employee development, conflict resolution and separation.• Working with kitchen, bar, multiple satellite food and beverage stations, and service leads to plan regular and special event menus and service plans.• Managing labor staffing, based on sales and business needs, to be in line with effective labor costs, without any negative affect upon the customer experience.• Creating and maintaining front-of-house staff schedules.• Resolving customer complaints and vendor issues as needed.• Greeting and soliciting feedback from customers and staff to maintain smooth day-to-day operations.

San Diego, California, United States

• Overseeing all activity taking place in the restaurant and bar.• Planning, coordinating and execution of guest events with company owner and fellow team members.• Training the serving staff to provide quality customer service.• Responsible for the end-to end dining experience of restaurant and bar guests.• Resolve any customer service issue while on the floor.

Greater San Diego Area

• Acted as main contact/site supervisor for company’s highest revenue book of business, “Client for Life”.• Worked Closely with new and established clients to understand their needs, gather requirements, and make system updates to ensure a smooth transition for software end-users.• Implemented multiple concurrent HRIS and software interfaces, acting as project manager, in a high-volume environment.• Mentored a team of 8 employees, with multiple levels of experience and diversity.• Handled Client Services escalations until issues were resolved per client and internal policy standards.• Became subject matter expert on multiple, HRIS software systems.

Greater San Diego Area

• Acted as account manager for broker with the largest book of commercial line property in the state of California.• Primary point of contact for all commercial line clients.• Account receivable for all commercial line clients.• Ensembled HOA booklets for commercial line manager in lieu of HOA meetings.• Provided evidence of insurability upon client request.

Greater San Diego Area

• Trained new servers based on company, state and federal requirements• Remained as a mentor and trainer for ongoing staff support.• Served patrons with food and beverages in a positive and friendly manner.• Provided information to help food and beverage selections.• Presented ordered choices in a prompt and efficient manner.• Maintained dining ambiance with an enthusiastic attitude.

Bachelor Of English, English Language And Literature/Letters

Bachelor Of Arts (B.A.), English Language And Literature/Letters