Shannon Conover Email & Phone Number

New York, NY, US

Madison, NJ

• Developed, oversaw, and enhanced the organization’s onboarding platform for strategic expansion into new and emerging sectors with both individual and brokerage clientele. Organized, coordinated, and developed the.
• Relationship management: Increased client satisfaction rating from 68.3% to 98.5% through providing exceptional experiences catering to individualized needs and adapting to the client as their onboarding diversified.
• Process Improvement: Implemented numerous program enhancements, including leveraging available brand assets to integrate into the program for consistencies and to build a more robust and efficient experience.
• Project Management: Managed deadlines and deliverables for internal and external stakeholders throughout the lifecycle of the project and onboarding efforts; Co-managed the budget for our department.
• Reporting: Developed and implemented a customer reporting structure monitoring for key success metrics for the leadership team and consultants; Identified gaps in performance and brought in specific initiatives to.
• Automation: Created a new strategy for consumer engagement through the implementation of automated digital communication which greatly reduced inefficiencies and provided cost savings. Show less

Madison, NJ

• Oversaw cross-departmental Product and Agile teams for internal and external stakeholders to develop program roadmaps, breakdown work into meaningful deliverables and oversee the implementation in accordance with.
• Managed multiple IT Agile teams of engineers and developers to develop and launch features such as product roadmaps, SSO, enhancements, connecting APIs, and technical issues.
• Primary Program point of contact for new and existing services during modernization efforts.
• Established and maintained strong stakeholder feedback for continuous improvement.
• Prioritized and developed a healthy backlog of project enhancements, defects, and operational maintenance efforts against perceived risk and return on investment.
• Identified gaps in training and onboarding for our vendors, then recommended a plan of action.

Madison, New Jersey, United States

Project manager overseeing the growth and engagement of franchises to ensure affiliation is meeting or exceeding franchisee expectations. Standard Operating Procedure (SOP) was created for enterprise to utilize for Franchise Sales Meetings which served as the template for consistent messaging, clear setting of expectations, and to showcase the value our.

Madison, NJ

Project manage the educational sessions for our live brand events. Worked on dates for event, create/run the agenda, promotion of event, booking all speakers and oversee presentation content, booking offsite activities, managing contracts and budget. Managed client experience for over $1B in clientele. These live events have earned a 100 NPS score (2x), 93.

Madison, NJ

The Brand Development Manager is responsible for contributing to the development and execution of a strategic plan for ERA's business and overall brand development efforts. I am responsible for Broker and Agent engagement and also adoption and usage of our platforms.I also provide project management support of existing high profile tools, systems and.

Madison, NJ

• Project Manager on implementing a new technology program to the entire ERA Network
• Fully execute over 12 meetings a year for about 100-300 Brokers/Managers/Real Estate Agents/Administrators.
• Create content and act as the main point of contact for the educational portion of our annual real estate conference for about 2,000 attendees, (12 sessions per day for 3 days).
• Negotiating rates and managing contracts for all speakers/vendors. Managing the budget for each event.
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• Help to create promotional materials for meetings and manage the communication plan for each event to maximize attendance.

Madison, NJ

• Primary contact for challenges, questions and special requests for the affiliate base
• Communication with assigned brokers related to renewals and negotiations
• Consult key persons on website building and programs we offer to promote business
• Support Business Consultants with broker servicing
• Identify key issues with affiliates and work to resolve while keeping client satisfied
• Renewing and consulting specific book of business

Parsippany, NJ

Major Strengths: Starting at Quadrant Health Com Inc., in 2001 I was hired as an Administrative Assistant. After proving to be a valuable asset to the company, I was promoted to Assistant Sales Manager in 2003. Then in 2005 I received another promotion to Sales/Program Manager. I am a very reliable employee who works easily with others and I am a very fast.