Shannon Cox Email & Phone Number

Atlanta, GA, US

Windsor, Berkshire, GB

Atlanta, Georgia, US

• Built and maintained relationships with new and existing customers, vendors and colleagues while providing high level of expertise.
• Took concepts and produced design mockups and prototypes to strengthen designs and enhance user experiences.
• Devised user flows, wireframes and mockups for designs based on user experience best practices, stakeholder requests and end-user feedback.
• Collaborated with teammates to deliver valuable features meeting business and customer needs.
• Conducted usability testing to discover user pain points, recommending enhancements to product design that would improve user experience.
• Analyzed existing interfaces to detect user pain points, suggesting design changes and iterative updates.

Atlanta, GA, US

• Took concepts and produced design mockups and prototypes for Gavel-to-Gate inventory management mobile application.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Traveled to auctions to learn task flows and interview personnel to ensure that design met needs of end user.
• Collaborated with in-house web designers to create sleek and innovative UI design.
• Worked effectively in co-located Agile team by collaborating with developers, business stakeholders, business analysts and quality assurance.

New York, NY, US

• Created information architecture and interaction design for airline booking digital experience.
• Worked closely with clients to translate business requirements into meaningful interactive experiences.
• Collaboratively developed prototypes for demonstration of concepts to clients.
• Developed and documented detailed user experience specifications for highly interactive interfaces.
• Participated in User Experience thought leadership in both company and industry.

Franklin, Tennessee, US

• Designed and conducted stakeholder and user interviews, ethnographic research, usability tests, and other user research activities for healthcare projects.
• Designed process flows and information architecture solutions and educated customer on their strategic significance.
• Created annotated wireframes, use cases, scenarios, prototypes, and design specifications.
• Consistently delivered strong creative web application and mobile concepts that meet business and user needs.
• Collaborated with content strategists, front-end developers, programmers, and project managers to develop application improvements and additions based on business objectives, user input, metrics and analytics, and.
• Worked across multiple development platforms, understanding possibilities and constraints of each from interface design perspective.

Armonk, New York, NY, US

• Worked with clients to develop understanding of characteristics of intended user segments as well as ultimate context of application use.
• Performed experimental and inspection methods (e.g., Cognitive walk-throughs, Think-Aloud Protocols, Remote Usability Testing)
• Communicated designs and requirements to developers.
• Interacted with clients to define and understand long-term goals and strategies.

Atlanta, Georgia, US

• User experience lead on mobile team, responsible for designing The Home Depot (THD) applications for iPhone, Android, and Windows Phone 7 and mobile web.
• Conducted research, content inventories and competitive analyses.
• Analyzed customer behavior, goals, and needs and advocated for customers.
• Closely collaborated with cross-functional team, including Designers, Senior Leadership, Product Owners, Project Owners, IT Development and QA.
• Ensured that all design standards are consistent with Home Depot brand.
• Active in all phases of project lifecycle: ideation, defining requirements, strategy, conducting stakeholder interviews, creating conceptual and final wireframes, conducting UAT and QA.

Marietta, GA, US

• Created user-centered interface designs for DOD command and control system.
• Conducted in-depth interviews with end-users and customers (Army soldiers and officers).
• Analyzed users goals, decisions, and information requirements for UI.
• Designed according to principles specific to enhancing user situation awareness.
• Collaborated with other company teams and industry partners on aspects of UI design, development and functionality.
• Developed thorough understanding of complex DOD program processes, requirements, and specifications Involved with innovative design practices.

Phd (Abd), Human Factors/Industrial Organizational Psychology

Ms, Human Factors Psychology

Ms, Counseling Psychology

Ba, Psychology