Shannon Doyle Email & Phone Number

Rochester, New York Area

Rochester, New York Area

• Work with customers to analyze and resolve software operations issues.• Assists customers with data issues, report development and use, data entry and other advanced system functions.• Analyze customer software usage and efficiency and develops opportunities for maximizing the same.• Analyze customer network components / architecture and advise customer on methods to maximize system performance.• Manages unresolved or open problem tickets to successful completion.• Researches, documents and communicates customer problems. Uses appropriate information systems to enter status and flags unresolved items for follow-up. Uses WebEx sessions as needed.• Works with colleagues to maintain appropriate records and reports.• Provides comprehensive training on system operations to managers and other system users.• Training and on-site support for meal periods and end of day process including balancing drawers and running of pertinent reports.• Provide on-site team leadership during system implementation.• Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization.• Installs POS hardware and peripherals and ensures appropriate setup of POS hardware.• Travels, by air or car in accordance with company travel policy, up to 40% of the work year completing POS On-Site implementations (installation, training and go-live support).• Perform WebEx training and set-ups as directed or scheduled.• Monitors and mentors customer on scheduled go-live day(s).

Webster, Ny

• Enter prescriptions into pharmacy computer system.• Train new employees as they are hired. Usually 1-2 per year.• Answer customer questions and cash them out.• Manage pharmacy employees and act as liaison between them and pharmacists.• Troubleshoot insurance billing problems.• Develop and roll out organization system for prescription records.

Rochester, New York Area

• Develop and maintain business relationship with customers.• Contact customer via phone and email regarding payment status on accounts.• Troubleshoot problems with discrepancies on customer accounts.• Receive and correctly apply customer payments.• Meet collection goals month over month.

Bs, Business Administration

Activities and Societies: Schussmeister’s Ski and Snowboard Club

Education record

Activities and Societies: Alpha Beta Gamma National Junior College Business Honor Society