Provide technical direction, planning, and project management leading to the successful expansion and enhancement of our core product line.Ensure projects were delivered on schedule, with high quality and within budgetCreated product documentation including user manuals and release notes.Actively participated and interacted with customers to understand business needs, identify the best solution, and architect the processes to create a desirable outcome.

Managed remote implementations of our core product line RDS and provided software training to users within senior living facilities .Created and executed an online training process using an LMS to streamline the implementation process.Developed training and documentation materials for new and existing customers.Conducted online training sessions with customers, both one on one and in group settings.

Maintained the Skyward employee management modules and related databases.Maintained database of all employee benefits including medical, tuition reimbursement, and retirement.Recruited qualified candidates for difficult to fill positions.Processed weekly payroll including, but not limited to calculating contracts, entering compensation and attendance data, balancing to financial controls, and analyzes all payroll reports.Maintained databases for unemployment claims, worker's compensation, Family and Medical Leave, Academic Leave, and long-term disability benefits.Resolved employee concerns and employee related contractual issues with responsiveness that meets customer service standards.Provided guidance to principals/supervisors on certified and non- certified staffing allocations.Created and processed all monthly and end of the year pension reports Guided principals and supervisors in expedient resolution of complaints and/or grievances, appropriate corrective actions, and the interpretation of Board of Education policies.Worked closely with collective bargaining representatives to insure adherence to contract provisions and Board of Education policies.Enhanced employee morale and productivity so that there is a focus on employees' connections to improved student achievement and academic learning culture. Analyzed practices and procedures to contain temporary and substitute employee costs.

Operated a 140 seat Italian restaurants with gross sales over $1 million. Various roles included marketing manager, accountant, HR director, operations manager, catering and small events coordinator, and several operational positions.

Managed multiple bank records and accounts. ·Applied payments to customers' policies. ·Updated the company's general ledger using basic accounting ·Balanced, recorded, and posted daily bank deposits ·Trained and managed a team of 9 employees

·Aided HR Director in basic employment practices such as hiring and training. ·Organized and conducted benefit orientations and retirement plan enrollments. ·Managed multi-line switchboard during end of business days. ·Greeted visitors as they entered the building. ·Performed general office duties such as typing, operating office machines, sorting mail and all other duties as assigned by the HR department. ·Found and retrieved information from files in response to requests from authorized users. ·Helped create and maintain the company's training manual and orientation packets.