Shannon Dunlap Email & Phone Number

United States

Colorado, United States

Provides vocational transition planning for high school students with special needs. Responsible for assisting the ACE Coordinator with coordinating the Alternative Cooperative Education (ACE) program. Assists in arranging job opportunities and interviews, job coaching, provides transportation to and from work sites, and evaluates student progress and needs. The ACE vocational program provides work experience, related classroom instruction.

Loveland, Co

Award-winning marketing advisors specializing in live online marketing tools, support, and resources for small business owners.Spearheads initiatives to build and evolve product and transformational service offerings; includes creating and aligning service offerings through value positioning, scope of services, and pricingOversees consulting, education, and implementation service delivery, as well as related resources, projects, and metricsMaintains accountability for services financial goals and metrics relating to revenue, gross margin, and utilizationAnalyzes operational metrics and KPIs relating to time-to-value, customer satisfaction, customer retention, on-time project delivery, and departmental performance to propose and lead improvement plansBuilds and scales service operations across people, processes, systems, and tools to cultivate a best-in-class customer experience while building effective and efficient delivery methodologiesCollaborates with Channel team to ensure consistency in service quality across global network of certified partnersLeads and develops initiatives to enhance onboarding experience for new customers and drive retention goals

Hired, delegated, and trained both Professional Services and Onboarding teams; enhanced quality, productivity, and job satisfaction through ongoing mentoring, monthly 1:1 feedback sessions, and annual performance reviewsMaximized team performance through targeted training, motivation, and incentive programsDefined, mapped, and continuously improved Professional Services and Onboarding team service delivery processesParticipated in developing full scope of Professional Services offerings, including processes, costs, and timelinesPartnered with other senior leaders to develop service recommendations based on revenue growth and value add goals

Led a team of 12 direct reports in resolving technical, billing, and campaign issues for customers; recruited, interviewed, trained, and coached all customer support personnel, in addition to developing and implementing performance incentivesAnalyzed qualitative and quantitative performance measurements; leveraged findings to create individual employee development plans and drive overall team performanceDirected and managed Supervisor Development Program to mentor new managers throughout the onboarding processWorked collaboratively with Support Operations, Training, and HR departments to redesign new hire interview and training processes, as well as to create a brand new Voluntary Time Off (VTO) processPartnered with Manager of Internal Communications to compile recorded audio files for a video presentation at the 2011 Company Kickoff Meeting; led to an invitation to participate in the 2012 Kickoff

Missoula, Mt

Boise, Id

Master Of Science - Ms, Marriage And Family Therapy/Counseling And School Counseling

Seeking dual degree in Marriage/ Family Counseling and School Counseling.

Mediation Certification, Conflict Resolution/Mediation, 4.0

Mediation/ Conflict Resolution Certified. Helping others through conflict resolution and mediation. Conflict is all around us.

Bachelor Of Science - Bs, Psychology

Focus is on how employees respond to changes in business direction in addition to customer response to changes within the services they.

Associate Of Arts - Aa, Business Management