Shannon Emberson Email and Phone Number

UEC Improvement Programme Manager

Business Manager in the Emergency & Elective Care Team

• Monitor the contracts pipeline & performance and ensure commissioning strategies are in place for expiring contracts, validating price and activity (claims management) and the wider performance metrics• Act as the team recruitment officer and coordinate training & development activity • Monitor & support drafting of technical documentation including specification and contract documents • Track actions from meetings and committees ensuring team members are following-up • Collating, analysing and compiling monthly & quarterly reports• Project & programme manage numerous high profile projects including action as risks & governance. Duties including project coordination, facilitation and following & tracking project plans.• Manage the team’s business support function • Manage the Community risk register• Assist with the invoicing & payment processes and ensure effective administration of payments • Managed successful relationships with internal and external colleagues, partners and stakeholders

• Assisting with the SLA (Service Level Agreement) contract, KPI (Key Performance Indicators) and the BCP (Business Continuity Plan) monitoring and reporting.Business process mapping and facliltation. • Assist & analyse the budget management & monitoring across the departments (6 budgets)• HR & ESR management, including Trac jobs profiling, JD writing and review, reference checks and uploading of roles• Developed and maintained an expert knowledge of key Directorate issues in order to manage and priorities workload effectively and made appropriate decisions in the absence of the Director• Managed the day to day running of the Director and Deputy Directors within the NCL POD with duties that include processing of invoices. Purchase orders & expenses, including extensive diary management for the Director & other senior managers.• Supported Directors to secure the delivery of projects to the appropriate level of quality, delivered on time and within budget, in accordance with agreed targets• Managed successful relationships with internal and external colleagues, partners and stakeholders• Lead for the TARDIS (income based system in NCL – internal invoicing system)• Arrange and coordinate meetings with suppliers, industry groups and internal NHS staff, including catering provision and meeting and greeting participants.• Creation, tracking and maintenance of filing systems and document management systems, for projects and related departmental activities.• Office Management including liaison with HR and Facilities Management re: new starters & staff moves, including office space, equipment, computer and telephone accounts.• Update and distribute departmental information e.g. organisation chart, induction packs, email distribution lists

• Acted as Executive Assistant and provide secretarial support to the Director• Managed successful relationships with internal and external colleagues, partners and stakeholders• Making and arranging all travel arrangements, flights, visa arrangements, hotel bookings and other adhoc arrangement for his teams.• Worked with other PAs on cross directorate /pan-Sector issues• Typing of all correspondence/ reports/ PowerPoint presentations/ emails etc including electronic dictaphone memos• Diary Management and organized meetings (including requesting papers, collating paper and circulating – including Board papers / meetings)• Dealing with managers expenses, Monitored budgets, raising purchase orders and keeping a record of expenditure• Arranging meetings, preparing agendas, distributing papers etc• Office management including managing stationary stocks, dealing with new starters, dealing with technical faults, maintenance throughout the office & annual leave for staff etc• Filing duties both electronic and hard copies• Line manage duties for new and junior admin staff• For a limited time (approx. May – Dec 2012) various adhoc duties for NHS Property Services including various secretarial & maintenance duties.

•Extensive diary management for both managers•Making and arranging all travel arrangements, flights, visa arrangements, hotel bookings and other adhoc arrangement for their teams.•Typing of all correspondence/ reports/ emails etc•Dealing with managers expenses•Arranging meetings, preparing agendas, distributing papers etc•Filing duties

• Acted as for point of contact for 3 managers as a personal assistant providing full secretarial support• Assisted with conflict queries across the departments, ndluing humanitarian, climate change, HIV and other policy complaints and queries.• Managed successful relationships with internal, external & international colleagues, partners and stakeholders• Making and arranging all travel arrangements, flights, hotel bookings and other adhoc arrangement for their teams across various time zones.• Typing all correspondence/ reports etc (for 2 managers whom have RSI)• Dealing with international partners, sponsors, contributors & stakeholders• Account duties including, credit card management, managing mobile data & bills, personal claims for managers etc

• Personal assistant & diary Management for Head of Department• Provided full secretarial support for director and department• Payroll & finance duties (using an house system)• Compile and Distribute the internal weekly magazine• Departmental communication (outlook) • HR duties including compiling & maintaining absence reports, induction of new starters, advertising roles and interview assistance • Maintaining department records regarding leavers, new staff, change of terms/ contracts etc• Office Management including liaison with HR and Facilities Management re. New joiners and staff moves, including office space, equipment, computer and telephone accounts.

Organising & arranging Managing Directors diary and appointments as well as other secretairal dutiesDealing with all incoming and out going faxes, internal & external mail• Procurement lead for GPC purchases• Managed successful relationships with internal, external & international colleagues, partners and stakeholders• Making and arranging all travel arrangements, flights, hotel bookings and other adhoc arrangement for their teams across various time zones.• Dealing with international partners, sponsors, contributors & stakeholders• Dealing with managers expenses, monitored budgets, raising purchase orders and keeping a record of expenditureTraining and Development Agency (Step-a-Head)

Dealing with Help desk calls • Dealing with Help desk calls including complaints and requests including releasing of e-mails, creating new user email accounts and intermediate IT training • Resolving 60 – 70% Priority 3 calls logged• Dealing with departmental accounts, finance and purchases• Administrative departmental duties• Dealing with the administration aspects of the department• Producing and circulating monthly departmental IT reportsTraining and Development Agency (Step-a-Head; Temporary - moved into IT departmentTeam AdministratorGeneral office assistanceTyping of documents, reports, minutes and other office documentationDealing with faxesHandling telephone enquiresFiling dutiesUsing Windows and in-house computer system

Temporary - reason for leaving, relocated to LondonTeam Administrator• Act as cross-departmental administrative assistance with general office & secretarial duties including minuting meetings, audio typing, transcribing of documents, reports, minutes and other office documentation & diary management. April 2004 : relocation to the UK