Shannon Everett Email & Phone Number

United States

Ankeny And Altoona, Ia

Operations leader who is passionate about people development and customer experience.

Denver, Colorado

District Team Lead at Extra Space Storage- Valrico, FL, Santa Fe, NM, and Denver, CO.• Multi-Property Management experience including; managing employees, customer service cases, personnel issues, recruiting, and training.• Responsible for driving revenue and limiting expenses within an assigned District including; scheduling and repairs.• Managing customer accounts, collections, and overall sales.• Aiding District team members in adjusting to changes within the organization.• Training new and existing employees on technology changes.• Generating ideas and approaches to help the District meet and exceed Company Key Performance Indicators.• Monitoring, creating, and reporting on KPI’s to a District of approximately 35 employees.• Responsible for recruiting and interviewing potential candidates for open positions.• Responsible for training new employees and developing existing employees.• First point of contact for store personnel.• Resolving customer complaints.• Bringing the company, division, and district focuses to fruition.• Ability to adapt and adjust to policy and procedure changes as well as utilizing current policies and procedures.• Hosting virtual and in person business meetings.• Successfully converted acquired locations and brought the newly on boarded stores up to company standards.

Denver, Colorado

Responsible for maintaining the daily operations of the storage facility, achieving sales objectives, and building revenues. Maintain appropriate financial controls and achieve financial goals. Consistently practice effective customer service techniques. Maintain timely and accurate administrative processes throughout all job duties. Effectively market the business to the surrounding communities.

Developed and implemented a plan to identify, recruit, train, support, and give recognition to administrative volunteers enabling them to extend Girl Scouting in their geographical area. Marketed the Girl Scout mission to parents, community groups, institutions and businesses.

Aa, Sociology

Activities and Societies: Phi Theta Kappa

Sociology

Bas-Oa, Business Administration And Management, General