 Achieved goals by overseeing all operations of the Registered Paralegal Compliance Program including analyzing prospective registered paralegal applications for program eligibility, serving as legal advisor to the Standing Committee, and managing financial activities including the program budget and expenses. Recognized for currently demonstrating strong leadership by coaching five remote staff attorneys in areas including: conducting investigations and providing resolution of consumer… Show more  Achieved goals by overseeing all operations of the Registered Paralegal Compliance Program including analyzing prospective registered paralegal applications for program eligibility, serving as legal advisor to the Standing Committee, and managing financial activities including the program budget and expenses. Recognized for currently demonstrating strong leadership by coaching five remote staff attorneys in areas including: conducting investigations and providing resolution of consumer complaints via zoom. Held accountable for developing strategic plans to investigate ethical complaints and synthesize findings as well as reviewed and authored changes to organizational rules and regulations to improve overall effectiveness. Orchestrates conference calls to ensure protocols were followed while performing investigations and tracking of activities. Successfully delivers presentations regarding programmatic activities and goals as well as coordinated program meetings, agendas, and minutes.  Implements and enforces compliance of policies and procedures, applying sound ethical judgment regarding personal behavior, conduct and business practices and interprets changes in law, policies, and procedures and disseminate to interested parties.SUCCESS HIGHLIGHTS AND ACHIEVEMENTS  Maximized results by streamlining processes, enhancing database and automating processes which resulted in increased performance productivity by 5% and membership base by 10%  Achieved a cost savings of 50% by implementing a paperless system and migrating to an electronic delivery of correspondence.  Successfully drafted amendments to “The Rules Regulating the Florida Bar” and created and maintained consumer pamphlets. Show less

 Achieved goals as the Assistant Director by managing the department’s operations and collaborating with the Florida Supreme Court Commission on Professionalism and The Florida Bar Standing Committee on organizational objectives.  Facilitated commission meetings, special events, and retreats as wells drafted annual reports of the Commission’s activities.  Held accountable for researching and analyzing data and trends of attorney misconduct to create and enhance professional… Show more  Achieved goals as the Assistant Director by managing the department’s operations and collaborating with the Florida Supreme Court Commission on Professionalism and The Florida Bar Standing Committee on organizational objectives.  Facilitated commission meetings, special events, and retreats as wells drafted annual reports of the Commission’s activities.  Held accountable for researching and analyzing data and trends of attorney misconduct to create and enhance professional development programs. Successfully recruited top talent evaluated ongoing employee performance, and supported compliance and organizational implementation of 100,000 grants. Researched grants, identified funding opportunities, drafted contracts for grant consultants, and prepared final grant reports. Maximized resources by developing reports, newsletters, and communications to engage attorneys and legal community as well as updated departmental webpage content on a consistent basis. Show less

 Held accountable for supervising the Grievance Mediation and Arbitration Program and the Attorney Consumer Assistance Program ethics hotline.  Led preliminary investigations and the intake of written complaints to identify potential ethical violations and made decisions regarding the disposition of files and complaints.  Provided substantive and procedural guidance to Attorneys and other staff to assist with cases. Achieved staff and development goals by overseeing HR… Show more  Held accountable for supervising the Grievance Mediation and Arbitration Program and the Attorney Consumer Assistance Program ethics hotline.  Led preliminary investigations and the intake of written complaints to identify potential ethical violations and made decisions regarding the disposition of files and complaints.  Provided substantive and procedural guidance to Attorneys and other staff to assist with cases. Achieved staff and development goals by overseeing HR operations such as hiring, corrective actions, coaching, new employee training, conflict resolution and staff workflow planning. Evaluated staff work performance and workplace behavior, issued performance evaluations, and made recommendations for any need improvement evaluations as necessary.  Conducted legal research in various areas of federal and state law, including case decisions, statutory law, procedural and court rules, and legislation.  Managed and administered budgets for three programs as well as approved expense reports, time sheets, and leave reportsSUCCESS HIGHLIGHTS AND ACHIEVEMENTS Managed and administered budgets for three programs as well as approved expense reports, time sheets, and leave reports. Drafted amendments to “The Rules Regulating The Florida Bar” and created and maintained consumer pamphlets. Show less

 Recognized throughout tenure for managing legal processes including drafting legal documents, conducting depositions, and attending motion hearings. Achieved goals by successfully negotiating settlements to resolve numerous disciplinary proceedings as well as recommended actions for probable cause panels including dismissals, letters of guidance, and administrative complaint. Prepared pleadings and conducted legal research and analysis on applicable statutes and regulations and… Show more  Recognized throughout tenure for managing legal processes including drafting legal documents, conducting depositions, and attending motion hearings. Achieved goals by successfully negotiating settlements to resolve numerous disciplinary proceedings as well as recommended actions for probable cause panels including dismissals, letters of guidance, and administrative complaint. Prepared pleadings and conducted legal research and analysis on applicable statutes and regulations and reviewed complaints in order to develop legal opinions. Pursued disciplinary actions for the Board of Nursing Home Administrator, Psychology, Marriage and Family Therapy, and Clinical Social Work. Show less

 Successfully performed advanced and complex legal work of the agency including researching, interpreting, analyzing and applying complex and conflicting laws and regulations, case law and legal principles. Analyzed customer and utility complaints and processed certification and rate increases requested by public and private utility companies.  Recommended and presented cases before the Commission and provided tariff filings for the Division. Participated in the development of… Show more  Successfully performed advanced and complex legal work of the agency including researching, interpreting, analyzing and applying complex and conflicting laws and regulations, case law and legal principles. Analyzed customer and utility complaints and processed certification and rate increases requested by public and private utility companies.  Recommended and presented cases before the Commission and provided tariff filings for the Division. Participated in the development of corporate policies, procedures and programs and provide counsel and guidance upon key legal matters. Show less