Shannon Fredrickson Email and Phone Number

Interviewed applicants/clients obtaining and verifying information determining eligibility for public assistance. Reviewed applications instructing clients on completion process of various forms. Communicated with clients explaining program benefits, requirements, and procedures including eligibility factors. Conducted home interviews on as needed basis. Determined eligibility using computer-based eligibility system. Researched questionable information obtaining satisfactory explanations. Reported suspected fraudulent cases. Key Accomplishments:•Proactively communicated with clients maintaining control over interview during tense, hostile moments•Established and maintained multiple case files including updates and reviews, organized large caseloads ensuring accuracy, documented communications with clients and contacts•Calculated and authorized grant amounts for CalWORKS, Medi-Cal, general assistance budgets, and food stamps

Assisted social worker staff with case management activities including client transportation, parent/child visit supervisions, and client drug screening etc. Worked with public and private organizations obtaining information for client files. Performed data entry via Microsoft Office Suite and CWS/CMS data system. Handled incoming suspected child abuse reports from public and government entities via phone and in person. Maintained inventory control and ensured upkeep of CPS fleet of vehicles. Submitted monthly and quarterly reports to Child Care and Foster Care liaisons regarding monthly visits, complaints, and home capacities. Provided administrative support to management level staff members including preparing statistical support, scheduling appointments and meetings, and taking meeting minutes etc.Key Accomplishments:•Supervised visitations and developed working relationships with parents and children ensuring safe, respectful visits.•Assisted in licensing foster and family childcare homes adhering to Title 22 regulations and managed and maintained caseload for homes.

Performed annual oral presentation for medical, dental, vision, and retirement program benefit changes. Processed new and amended employee forms regarding benefits. Worked with benefit liaison completing annual contract negotiations and benefit program oversight/analysis. Processed variety of claims including unemployment, workers compensation, property damage, vehicle accidents, summons, and complaints in accordance with state and federal guidelines.; Facilitated company focus groups consisting of 12-15 employees, managers, and owners highlighting areas of strength and suggestions for improving employee and management effectiveness•Assisted in managing social service system including Social Security, retirement, and healthcare packages and followed up with employees ensuring active enrollment

Communicated via Nextel radio for 35 field employees working on up to seven jobsites ensuring organization and completion of landscaping projects. Purchased materials and coordinated deliveries for various jobsites. Tracked and submitted various reports to directors of organization. Bid and scheduled erosion control quotes created project schedules for 4 employees working on various jobsites on daily basis. Processed and completed paperwork for new hires.Key Accomplishments:•Assisted in managing social service system including Social Security, retirement, and healthcare packages and followed up with employees ensuring active enrollment •Assisted with owner and architect problem resolution including conflict resolution and mediation maintaining working relationships and client satisfaction

Contacted suppliers negotiating prices, received and reviewed bids, and selected appropriate vendors for final purchase. Expedited deliveries. Investigated and resolved invoicing discrepancies with corporate accounting. Developed and maintained working relationships with internal business partners and suppliers. Demonstrated thorough understanding of industry acquisition practices and standards and state and federal guidelines for purchasing and banking. Provided proactive resolution by organizing and prioritizing issues regarding product pricing and delivery. Interviewed, trained, supervised, and evaluated junior buyers and office assistants. Key Accomplishments:•Procured $30M+ in microcomputer hardware and software•Prepared, monitored, and purchased large-scale rollouts Shannon Barlow Resume, Page 2