Within NCTAMS LANT AOR, provide contract document development support to all LANT AOR Base Level Communications (BCO) OCONUS locations to include; Guantanamo Bay, Rota, Sicily, Souda Bay, and Bahrain. Effort includes development/submission/track to completion all BCO related IT Procurement Request (ITPR) documents and Service Requirements Review Board (SRRB) submissions to support essential Telephony contract awards. As required, assist with market research, Performance Work Statements, Independent Government Estimates, and contract modification document development. Coordinate directly with each BCO location to clarify or correct submitted information to ensure final ITPR/SRRB submission accuracy. Respond to questions from NAVIFOR and provide each BCO copies of final, approved documentation to support essential contract execution. Results are measured in terms of supervisor's review of documents/procedures for accuracy and adherence to command policy. Perform research and coordinate information collection with all CONUS/OCONUS BCO locations to develop essential data sheets used to effectively manage the BCO program. Data sheet development requires significant coordination with each BCO location to ensure all site information is comprehensive and accurate. Regional BCO data sheets include; BCO personnel contact information, telephone switch variants, voice mail variants, Telephone Management System variants, and total users on each. Will serve as the LANT AOR Navy Corporate Voice Data Base (NCVDB) coordinator and will ensure accuracy of all BCO locations information, in the system, and coordinate annual revalidation and update of the NVCDB data. Serve as division lead for DISA Systems Network Approval Process (SNAP) lead; support all BCO sites to uploading data base information and coordinate periodic data base validations. Results will be measured in terms of supervisor's review of documents/procedures for accuracy and adherence to command policy.

Analyzing data of assigned contracting programs to ensure compliance with applicable laws, rules, and regulations.Planning and conducting projects/studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in support of assigned program areas.Presenting information in various forms (meetings, conference calls, power point presentations, etc.) to upper management, vendors, and individuals in the private industry.Analyze customer needs, specifications, or workload data to evaluate effectiveness in achieving objectives.Analyze business performance data to recommend improvements to program managers.Track metrics or performance indicators to assess production process efficiency.Create charts and graphs to inform managers on program trends. Develop and maintain databases related to continuous process improvement activities, projects, and training.Operate software systems (e.g., Microsoft Excel, Power Point, Word, Project, SharePoint) to analyze data from multiple projects.Conduct briefings to recommend improvement of program operations or objectives.Discuss business process improvement analysis with managers.Participate in meetings to coordinate, initiate, or improve management processes for an organization.Analyze current processes to identify efficiencies in providing customer support.Develop and maintain process improvement initiatives to improve an organization's ability to meet its mission.Evaluate program internal process flows to recommend changes to improve efficiency or effectiveness.Identify process improvements based on customer feedback and analysis.Advise management on various types of contract strategies related to business operations to achieve optimum results.Evaluate the performance of contractors to provide contract performance information to management.Monitor contracting practices or arrangements to evaluate compliance with laws, guidelines, or policies.

Examine worldwide claims & reconsideration requests from U.S. Navy & U.S. Marine Corps personnelScreens phones calls by getting detailed questions in reference to policy & provide guidelines to ensure responses are accurate & in accordance with regulations Maintain & accurately update filing systems to enable quick & efficient retrieval of informationAnalyze evidence to adjudicate claims, authorize payment or deny claimsNegotiate carrier recovery settlements with contractors, determine the need & degree of compromise for the claimed amountUtilize internal claims database to track & manage claims, prepare forms, releases & various other legal documentsCompose correspondence prepared for signatures to explain or justify actions taken in specific areas for personal property claims Use standard correspondence manuals (e.g., Navy Correspondence Manual, Navy/DOD written instructions or publications) to format letters & memorandumExamine documents & supporting evidence for personal property claims for completenessPrepare correspondence to claimants, insurers, attorneys-in-fact, or transportation service providers to explain the amount approved for payment or for any reductions in the final adjudication of the claimAssist with proofreading, proper formatting & correction of documentsAdjudicate & authorize payment of military personnel & civilian employee’s claimsHandle all aspects of claims up to adjudication authority in accordance with applicable statutes & regulationsReview information in accordance with Navy correspondence guidelines & documents submitted by a claimant to determine authenticityPreparation for temporary duty (TDY) trips for personnel, including the preparation of travel orders & to submit travel vouchersAssisted with Disaster Relief support for Hurricane Florence. Volunteered & processed approximately 1,000 claims in 4 days for U.S. Navy & U.S. Marine Corps familiesMaintained filing systems of correspondence & documents

Audited over 800 calls per month as PMT, personally assigned over 100 claims per month as CEAttracts potential customers by answering product & service questions; suggesting information about other products & servicesGather facts & evidence to complete an investigative fileGather data for investigations for formal complaints that were submittedResolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionAnswer questions specific to training, administrative, & clerical practices Maintains financial accounts by processing customer adjustmentsRecommends potential products or services to management by collecting customer information & analyzing customer needsInput new claims into a database in accordance with standard operating procedures & able to handle assigned claims following company guidelines & industry best practices with a minimal amount of supervision, explain status & regulatory provisions to the involved partiesMonitoring data input from various sources to provide supervisor with information on recurring collection difficulties to ensure no duplicate claims are being processedTrack claims using a database tickler system to ensure claims are processed and settled in a timely mannerExamine claims to identify & resolve inconsistencies to process or adjudicate the claimInitiate correspondence to obtain information concerning claims using word processing & database software to produce, reproduce, and transmit documents and routine correspondenceAble to prepare & finalize correspondence to ensure adherence, using correct grammar, punctuation, & spelling to communicate information in writingAssisted with training of new employeesAssist with proofreading, proper formatting & correction of documents

Maintained filing systems of correspondence & documentsImplementing cost reductions & developing reporting proceduresAnalyzed operating practices, recordkeeping systems, forms control, office layout, budgeting, personnel requirementsPerformed record keeping & reporting in accordance with an organization’s accepted practices, policies & proceduresAnswer questions specific to training, administrative, property inventory, timekeeping & clerical practicesMaintained multiple schedules & calendars to include scheduling appointments & preparing background materials & reports in advanceCollected information about visitors to prepare staff personnel & facilities for their arrivalCoordinated preparation of reports, analyzing data & identifying solutionsDetermined material availabilityEnsured availability of materials or products needed for the office from past material usage data & for future inventoryManaged the supplies of assigned activities & inventory by checking stock to determine inventory level; anticipating needed supplies; placing & expediting orders for supplies with a company purchasing card; verifying receipt of suppliesAnalyze supply & logistics reports & systems to determine extent of problemsFile & maintain incoming/outgoing correspondence, manuals & directives for a departmentAssist with proofreading, proper formatting & correction of documentsAdvise office clerical personnel on the maintenance & control of policy & procedure recordsMonitor administrative action items to ensure completionProcessed financial inputs in a system for record keepingDetermined & performed follow-up action on required administrative actionsScreened business phone calls & visitors answering most questions & completing most business involving established policy or routine matters without referring people to managementCoordinated phone calls & visitors to appropriate personnel or other officesEstablished & maintained a database for administrative & clerical purposes