Shannon Gerow Email & Phone Number

Hanover, PA, US

• Collaborate on building and communicating the product vision to internal and external stakeholders
• Responsible for maintaining and building the product roadmap for various areas of the overall Digital Product, based on business objectives/market trends determined from working closely with Sales and Client Success.
• Serve as an SME, advocate and champion for our Digital online banking/mobile solution across the company.
• Partner with Operations teams on strategies and requirements to drive operational efficiencies and scalability.
• Align with the larger product and development team to be an advocate of the users’ and functional partners’ needs.
• Elicit business requirements using interviews, document analysis, requirements workshops, surveys, business process mapping, use cases, scenarios, task and workflow analysis.

Remote

• Oversee the complete life cycle of a credit union core conversion project, including solutions for account processing, online banking, mobile banking, bill pay, mobile deposit, cards, accounting suite, and various.
• Assist in creating new procedures for streamlining documentation and processes throughout the conversion team.
• Provide day-to-day support and problem-solving assistance to conversion team members.

Hanover, PA

• Managed implementations for Credit Union core account processing systems. Projects ranged from small add-ons to large scale Teller UIX replacements that involved several months’ worth of planning, testing, training and.
• Acted as the primary Professional Services contact for managing issue tracking, resolution, development coordination and release planning. This involved working closely with development, product management as well as.
• Documented internal processes and trained other Professional Services team members on new products.

• Acted as the primary liaison/coordinator between Project Management, assigned business units, and ITS regarding systems coordination and implementation of products/services.
• Coordinated and facilitated requirement definition and specification meetings with the business areas and support departments.
• Continually collaborated with business units and support departments for purposes of ascertaining and adjusting documentation regarding specifications and timelines as necessary.
• Assisted in the management of various projects and positively collaborate with staff at various organizational levels.
• Assessed adherence to established timelines and report potential issues that may require modifying designs or timelines.
• Actively communicated requirement status and escalated awareness to management in order to solve or prevent potential disruptions or delays in a proactive manner.