Shannon Hook

Shannon Hook Email and Phone Number

Senior Manager, Global Growth Specialists @ Klaviyo
Boston, MA, US
Shannon Hook's Location
Greater Boston, United States, United States
Shannon Hook's Contact Details
About Shannon Hook

Shannon Hook is a Senior Manager, Global Growth Specialists at Klaviyo. They possess expertise in sales, customer service, time management, microsoft office, microsoft word and 29 more skills. Colleagues describe them as "I had the pleasure of working with Shannon hook two years at the Eastern Bank . I was particularly impressed by Shannon ability to handle Customer service. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her.”As a team member or a leader, Shannon earns my highest recommendation." and "Shannon is the kind of rep every manager loves to have on the team. She is positive energy regardless of the situation and gets along well with every personality. Her ability to stay focused, willingness to be coached and commitment to the team's success make her a natural leader among the group. I'm thrilled to have hired Shannon and thoroughly enjoy working with her and watching her build career skills."

Shannon Hook's Current Company Details
Klaviyo

Klaviyo

View
Senior Manager, Global Growth Specialists
Boston, MA, US
Website:
klaviyo.com
Employees:
2895
Shannon Hook Work Experience Details
  • Klaviyo
    Senior Manager, Global Growth Specialists
    Klaviyo
    Boston, Ma, Us
  • Klaviyo
    Senior Outbound Business Development Manager
    Klaviyo Dec 2022 - Present
    Boston, Massachusetts, Us
  • Klaviyo
    Outbound Bdr Manager
    Klaviyo Oct 2021 - Dec 2022
    Boston, Massachusetts, Us
  • Litmus
    Senior Bdr Manager
    Litmus Jun 2021 - Oct 2021
    Cambridge, Ma, Us
  • Litmus
    Bdr Manager
    Litmus Nov 2019 - Jun 2021
    Cambridge, Ma, Us
  • Litmus
    Mid Market Account Executive
    Litmus Mar 2019 - Nov 2019
    Cambridge, Ma, Us
  • Litmus
    Business Development Representative
    Litmus Apr 2018 - Mar 2019
    Cambridge, Ma, Us
    -Educate existing Litmus customers and users about the value of our Enterprise products-Maintain active engagement with prospects using creative follow-up communication-Efficiently manage a high volume of both outbound and inbound emails-Qualify and produce quality leads for the agency sales team-Ensure a seamless hand-off of meetings and opportunities to the rest of the sales team-Accurately enter, update, and maintain daily activity and prospect information in Salesforce-Prospect potential customers via research and creative outreach-Exceed monthly and quarterly qualified appointments/opportunity objectives
  • Timetrade
    Business Development Representative - Enterprise & Salesforce Scheduler
    Timetrade Jun 2016 - Apr 2018
    Tewksbury, Ma, Us
    The world’s most well respected brands in retail, banking and industries worldwide use TimeTrade to deliver on their brand promise of a truly personalized customer experience. TimeTrade’s Responsive Customer Engagement Platform allows consumers to connect with a brand, anywhere, anytime – and then gives companies deeper insight than ever before about what consumers want next. The result: higher sales and lifetime, repeat customers.TimeTrade integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate bottom-line business results and drive inbound sales, while enhancing customer experience and loyalty.
  • Eastern Bank
    Customer Service Sales Associate
    Eastern Bank Jul 2014 - Jun 2016
    Boston, Massachusetts, Us
    - Opens deposit accounts- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)- Closes loans for customers for applicable business lines (i.e. consumer lending)- Makes referrals to other bank business lines and third party partners- Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio- Handles daily account maintenance and other service issues as necessary- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts- Cash checks for customers and non-customers according to bank policy- Process and properly record the sale of monetary instruments (i.e. official bank checks)- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments- Process foreign currency purchases and sales- Process various types of loan payments and credit card cash advances- Greet and welcome customers
  • Mac + Lee
    Sales Enablement And Marketing Intern
    Mac + Lee Jan 2016 - May 2016
    Boston, Ma, Us
    - Assist account managers with profiling and prospecting potential clients- Conduct market research in order to ensure that we are properly aligning our clients with their revenue goals- Design email campaigns and connect directly with clients via Vertical Response- Utilize Salesforce.com in order to keep track of engagement with our clients
  • Acknowledgeher
    Brand Ambassador
    Acknowledgeher Jan 2016 - May 2016
    Boston, Ma, Us
    AcknowledgeHer is a college-to-career platform powered by Mac + Lee Sales Agency. Our mission is to provide a platform for students to launch during the transition from college to career, and develop young leaders within the Boston community. Being a brand ambassador requires the ability to promote and socialize the ideas of the AcknowledgeHer organization through social media outlets as well as generate email lists.
  • Student Leadership And Involvememt
    Student Manager
    Student Leadership And Involvememt Sep 2013 - Dec 2015
    -Work study position-Work as a desk clerk at the main office with responsibilities such as greeting students, checking students in to use equipment, tracking and maintaining inventory and usage, answering phone calls, etc.-Promoted to student manager-As a manager, responsibilities included keeping track of other student workers' shifts/if they are showing up on time, leading monthly student worker meetings, taking on projects given to us by our office coordinator-Spread awareness on campus about Student Leadership and Involvement (SLI) such as what we do and who we are, events, etc.

Shannon Hook Skills

Sales Customer Service Time Management Microsoft Office Microsoft Word Teamwork Banking Social Media Powerpoint Social Networking Leadership Sales Process Business Development B2b Customer Relationship Management Mortgage Lending Marketing Management Crm Appointment Scheduling Client Development Relationship Building Microsoft Excel Salesforce.com Account Management Business To Business Microsoft Powerpoint Credit Finance Research Key Account Management Public Speaking Client Rapport Key Account Development

Shannon Hook Education Details

  • Suffolk University
    Suffolk University
    Public Relations

Frequently Asked Questions about Shannon Hook

What company does Shannon Hook work for?

Shannon Hook works for Klaviyo

What is Shannon Hook's role at the current company?

Shannon Hook's current role is Senior Manager, Global Growth Specialists.

What is Shannon Hook's email address?

Shannon Hook's email address is sh****@****mus.com

What is Shannon Hook's direct phone number?

Shannon Hook's direct phone number is +197865*****

What schools did Shannon Hook attend?

Shannon Hook attended Suffolk University.

What are some of Shannon Hook's interests?

Shannon Hook has interest in Social Services, Children, Education, Animal Welfare, Health.

What skills is Shannon Hook known for?

Shannon Hook has skills like Sales, Customer Service, Time Management, Microsoft Office, Microsoft Word, Teamwork, Banking, Social Media, Powerpoint, Social Networking, Leadership, Sales Process.

Who are Shannon Hook's colleagues?

Shannon Hook's colleagues are Catherine Mozolev, Rebecca Daniels, Eric Su, Eniola Adegbesan 🟡ⓜ️, Jackie Kivett, Nina Ephremidze, Erin Guertin.

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