Shannon Hubert Email and Phone Number

• Assist Estimating and Project/Account Mangers with take-offs, interpreting blueprints, building estimates in Accubid Pro, creating proposals, change orders and project tracking.• Create, implement and maintain digital and physical filing system to track incoming active and past closed Sales opportunities.• Provide clear, concise communication both internally and externally via multiple mediums to keep opportunities on track and responsible parties informed.• Manage the sales process and assist the Account and Sales Managers in supporting their accounts.• Prioritize and manage sales tasks/appointments to ensure timely follow-up with customers.• Remain engaged with active customers via phone and email to keep them informed of the sales and operation progress, answering any questions along the way.• Initiate the sales cycle and build pipeline by qualifying companies using proven processes and methodologies.• Maintain exceptional knowledge of services in order to confidently represent brand to potential customers.• Maintain accurate details of daily activities within CRM system (Salesforce).

• Managed Admin team by coordinating breaks, time-off, weekly 1:1’s, progress reporting and ensuring knowledge and task achievement goals.• Planned and assisted Company and Employee events on and off site.• Researched, booked and calendared travel arrangements for CEO and prospective clients.• Researched and proposed vendor and equipment options for CFO & CEO review. • Completed monthly Expense and Direct Reimbursement Requests for multiple Executive Team members and my Administrative Team.• Managed contracts and negotiations with office vendors & service providers.• Collected, identified, processed and delivered mail.• Created Return Mail Identification workflow program to assist company in Compliance for Escheatment protocols.• Manage Cobblestone Software contracts entry, status, tracking and follow up.• Tracked and ordered inventory for office supplies, business equipment and furniture.• Liaised with Building Management for items such as secure building access, office repairs, supplies, cleaning, improvements and communications.• Coordinated emergency & disaster preparation and emergency supplies.• Acted as Chief Floor Warden and oversaw emergency training, assignments and protocols.• Contributed to content for weekly internal communications “Staff Notes”.• Owned Office and Meeting Room management, ordering, catering, and staging.• Assisted CEO Executive Assistant and Office Assistant as needed• Partnered with HR to develop organizational procedures and systems for KMS personnel, assisted in the onboarding process for new hires.

• Acted as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.• Established and Managed PMB accounts (Private Mailbox), Sorting, processing, preparing and delivering mail to all Center location and PMB accounts utilizing USPS, FedEx, UPS and DHL• Provided outstanding professional reception services for all Center location and virtual clients. Answering phones, sending packages, ordering office supplies, preparing and booking meeting rooms locally and globally.• Managed Center Location accounting for outside vendors and clients; including AR, AP and Collections• Contributed to the overall revenue of the center by identifying opportunities and actively upselling/cross selling Regus products and services while assisting in the leasing of office space to achieve sales goals.• Maintained current and past client files to ensure they met internal audit requirements.• Prepared and coordinated marketing for internal and external campaigns.• Served as a primary resource in assisting clients within the center; whether setting up a client for their meeting room reservation, preparing their office for move-in, troubleshooting basic technical issues, programming phones, office set-up/decorating, researching and scheduling catering or assisting with administrative tasks.• Handled customer disputes utilizing internal conflict resolution training techniques.

• Full-time Faculty - Massage Therapy Instructor teaching a variety of subjects including but not limited to: Kinesiology, Professionalism, Ethics and Communication, Business Basics, Research and Clinical Reasoning, Clinical Assessment and Treatment.• Trained and prepared a diverse population of adult learners for success in the field of Licensed Massage Therapy.• Every 12 weeks reviewed, modified and implemented all course syllabi, written exams, practical exams, homework, lesson plans & lecture notes pertaining to the course of curriculum as named.• Facilitated a positive learning environment utilizing multiple teaching approaches to reach every learning style.• Achieved continual success in student retention, appreciation and dedication.

I created, owned and operated this PLLC from its inception in 2003 through it's closure in September 2012. The mission of Northwest Massage Clinic was to offer "Quality Therapeutic Massage" Dedicated to offering the general public affordable opportunities to receive massage therapy, I chose to run this practice at 80%+ insurance based. Daily I utilized my working knowledge in reception, scheduling, filing, medical documentation and report writing as well as CMS provider contracting, CMS medical billing and collections, bookkeeping, tracking, as well as quarterly and annual tax preparation and filing. Due to unfortunate circumstances, I had to close my practice in 2012.

• Excelled in customer service with emphasis on reciting scripts as needed for any given occasion.• Managed and scheduled clients for a multi-practitioner schedule• Verified and managed insurance benefit plan details for establishing Chiropractic care plans.• Annually trained on insurance industry changes along with HIPAA updates and compliance• Collected and processed co-pays, co-insurances, deductibles, past due and care plan payments• Managed and maintained filing systems for all medical and billing files.• Completed daily, weekly and bi-monthly deposits, billings and collections.• Assisted Chiropractic clients with traction, inversion, hydrotherapy, cold laser treatments.• Performed x-rays as a Licensed Chiropractic Radiographer.

• Team Lead and Instructor of Kinesiology and Advanced Massage courses Team Lead instructors were responsible for the tracking, review, modification and implementation of all course syllabi, written exams, practical exams, homework, lesson plans & lecture notes pertaining to the module of curriculum as named.• Instructor of Student Massage Clinic, Swedish Massage, Deep Tissue Massage, and State Board Licensing Exam Review courses.• Achieved continual success in student retention, appreciation and dedication.• Trained and prepared a diverse population of adult learners for success in the field of Massage Therapy Clinical Skills, Medical Terminology, Kinesiology, Professionalism, Ethics, Communication and Business• Facilitated a positive learning environment utilizing multiple teaching approaches to reach every learning style.• Technology Lead for the Faculty of the Campus This role was given to me as I was the most tech savvy person on the Faculty team. I trained current and new faculty on the use and implementation of software and hardware as well as performed troubleshooting of Software, hardware and AV equipment utilized in the classroom setting.