Shannon Eagan Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina

Successfully onboarded, trained and managed more than 75 Realtors®, as well as maintained employee satisfaction and retentionFostered a positive and consistent customer service experience for clients through strong communication skills and positive demeanorThrived in a fast-paced, ever-changing office environment, with new tasks arriving dailyMastered dealing with emotional real estate buyers/sellers, and remained both positive and upbeat in difficult situationsOrganized and implemented office operations, procedures and meetings Planned and executed large corporate events, both on and off-siteProficient in all basic technology systems, as well as MS Office, the Multiple Listing Services (MLS) & DotLoop Platforms to ensure proper and accurate information was provided to the publicCreative thinking with the ability to conceptualize positive, long-lasting solutionsEnsured all legal paperwork was completed correctly and in a timely mannerGenerated long-term and beneficial relationships with vendors Provided general support to visitors and clientsMaintained a clean, organized and well stocked office Conceptualized new ideas to further promote the brand and missionBuilt and managed social media accounts across varying platforms for a positive and encompassing online presence best representing the brandMade daily bank deposits to ensure timely payment for employees and vendors

Hilton Head Island, Sc

Organized and implemented Venus Williams', World #12 in women's tennis at time, appearance in store, as well as recruited media outlets to attend and cover the event.Responsible for ordering merchandise from all brands, i.e. Nike, Adidas, etc., totaling more than $1.5 million/year, and handled all pre-booking to ensure benefits, such as free shipping, discounts, etc.Responsible for all print advertising and marketing Created and upheld a positive social media presence for the store on both Facebook and Instagram.Headed up all events and extracurricular activities we were involved in.Designed the layout and display of all the merchandise in the store, the backroom and the off-site storage unit.Generated repeat business through exceptional customer service.Reordered inventory when it dropped below predetermined levels.Recruited, hired, trained and evaluated personnel in sales and marketing.Trained and developed new associates on POS system and key sales tactics.Assigned work to team members based on company needs, personal strengths and job knowledge.Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Planned budgets and authorized payments and merchandise returns.Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Bluffton, Sc

Assisted with the successful coordination of luxury weddings and rehearsal dinnersManaged relationships with vendors to ensure items were installed, set/cleaned up, and retrieved in a timely fashionHandled unforeseen issues, such as inclement weather, blown fuses, late vendors, incorrect/missing items, etc. with a positive attitude & offered creative solutionsEnsured communication was done in a timely, thoughtful and efficient mannerEnsured all services administered to clients was consistent with the expected level of service

Hilton Head Island, Sc

Put together Media Packet combining advertising space, price detailing, promotional inserts, website links, and rack cards displays.Recruited local businesses to purchase advertisements in the Spring TennisFest Event Guide, depending on advertising size, price, and consumer reach.Kept in close contact with those who advertised with us in order to promote a healthy and beneficial relationship over time.Sold all available space in a timely manner, as well as invoiced and collected payments from each respective party.Coordinated all communication with each advertiser in order to form lasting relationships, and make sure their advertisement was just as they wanted and expected.Successfully managed close relationships with each client in order to entice them to purchase an ad with us in the future.

Daniel Island, Sc

Planned and facilitated Family Weekend and all activities associated for over 1,500 local children.Onsite Contact for all nine VIP suites throughout the week long Family Circle Cup tennis tournament. This included planning, decorating, organizing, tending to, and checking on all box holders to ensure their happiness and overall satisfaction.Assisted the planning of VIP oriented tasks, such as events, attendee transportation, schedules, rainy day activities, and accommodations.

Hilton Head Island, Sc

Put together Media Packet combining advertising space, price detailing, promotional inserts, website links, and rack cards displays Recruited local businesses to purchase advertisements in the Spring TennisFest Event Guide, depending on advertising size, price, and consumer reachSold all available space in a timely manner, as well as invoiced and collected payments from each respective partyCoordinated all communication with each advertiser in order to form relationships, and make sure their advertisement was just as they wantedSuccessfully managed close relationships with each client in order to entice them to purchase an ad with us in the future

Charleston, Sc

Helped establish the brand of a fine dining restaurant, which provided exceptional customer service, and kept those dining with us coming back.Provided exceptional customer service for new and recurring customers who chose to dine with us.Memorized the layout and the table numbers, as well as the entire drink and food menus, which changed about every few months.Kept an optimistic attitude while communicating with diverse types of customers.Took any shift that was up for offer by any employee.

Charleston, Sc

Updated Facebook once a day, as well as updated Twitter three times a day throughout the week with articles, quotes, or links that represented the brand and company.Helped establish their brand and voice through my postings.Not only grew, but formed their social media presence.Took their tweets from less than 250 to over 1,310.Entered data into their online computer system so they would have records of class attendees, as well as the profile information for each individual clientSent personal messages to all new followers to thank them, as well as entice them to come into the studio for a class

Charleston, Sc

Handled all aspects that led to the successful event coordination of the 10th annual Fight for Air 5k/10k Run/Walk, - as well as worked the event for 14 hours, including set up, transportation, breakdown, and clean up.Recruited clubs and organizations to volunteer for the race, as well as participate in itHeaded up the 8th annual decal campaign for National Lung Cancer Awareness month, and obtained participants to sell the decals.Acquired multiple trips, hotel stays, and prizes as incentives for the Decal Campaign participants.

Hilton Head Island

Dealt with many customers throughout the summer seasons, while keeping a highly positive attitudeWorked outside in the heat for over 8 hours a day, 5 days a week on average, if not moreShuttled visitors to the beach and back to their houses/villas via a golf cart, and held conversations with them that pertained to our specific location, whether that entailed dining, shopping, activities, etc.Redirected overflow vehicles to auxiliary parking and tried to maintain a positive experience for themProvided suggestions for restaurants, shopping, outdoor activities and adventures and the like for those who had questions about the area

Charleston, Sc

Designed, implemented, and carried out events for students of Berry Residence HallBrought together those who had similar interests to promote and begin long lasting relationshipsHelped resolve any ongoing conflicts between roommates in order to make their relationships strongerObtained all the points necessary to complete my job in a timely manner, often completing them well before the deadlineApproached by boss at the time, and was asked to apply for a higher position, which would provide more authority and responsibility

Hilton Head Island, Sc

Successfully marketed and sold mini and full advertisements in order to gain renewal and new customers for the 2008-2009 school year yearbook.Provided exceptional customer service for new and existing customers whom purchased advertisements via e-mail, telephone, and in-person communication.Efficiently handled inquiries regarding various advertisement layouts, colors, general advertising information, and customer complaints within a very high pressured and fast-paced environment.Produced creative advertisement designs for companies who did not provide one themselves

Bachelor'S Degree, Corporate And Organizational Communications, Senior

Activities and Societies: National Society of Collegiate Scholars. Highly Distinguished Honors: Spring 2011, Fall 2011, Fall 2012.

Education record

Activities and Societies: Yearbook Staff, Principal's Honor Roll, Honor Roll, Varsity Soccer Team, Varsity Volleyball Team