Situational Awareness Analyst: • Responsible for investigating reported incidents (criminal activity, medical events, property damage etc.) that occurred at company locations, compiling detailed incident reports, and escalating to upper management as needed.• Responsible for monitoring/analyzing social media and company proprietary applications for potential risks/incidents that may impact company assets/business operations and conducting investigations as needed.• Responsible for monitoring the Security Operations Outlook email inbox and handling/addressing all incoming emails.• Communicate via email by sending notifications to field staff of incidents and situational awareness alerts.• Manage and keep various databases and spread sheets up to date of impacted locations (e.g retail store temporarily closed due to a robbery).• Responsible for monitoring over 9,000 stores, distribution centers and district offices for emergency response situations that can affect business continuity including fires, burglaries, robberies, and severe weather.• Responsible for monitoring/analyzing social media and company proprietary applications for potential risks/incidents of global events that may impact our travelers and assets around the world, created assessments and situational reports. Security Operations Center Specialist: • Experienced in Mastermind central monitoring software and CCTV equipment/software – Bosch, Ionit, and Genetec.• Proficient in trouble shooting Bosch and Ademco burglar systems and various fire suppression systems such as Simplex.• Experience in creating work orders.• Dispatched emergency responders to alarms for fire, burglar, GPS tracker and panic alarms.• Provided good customer service to team members (phone and email).• Assisted in the training and development of new hires.• Knowledge of automation failure and procedures. • Updated databases (e.g S3, LDB)

• Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document. Work with team members to increase individual performance and set realistic improvement goals.• Determine areas of improvement for cost control and initiate changes. Reduce expenses by minimizing waste and allocating staff levels correctly. Carefully selected, developed and retained qualified staff, as well as trained 10 new staff annually. • Increased market share by ensuring total client satisfaction and encouraging referrals.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

• Patrolled facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions.

• Greets customers and takes their orders – use cash register to records the order and computes the amount of the bill – collects payment from guest and make change.

• Directed the installation of improved work methods and procedures to achieve company’s objectives. Processed monthly reports for department performance. Consistently met and exceeded department expectations for productivity and accuracy levels.

• Performed sight and sound supervision of detainees, security checks and inventory of personal items and maintain appropriate documentation of daily events. Served as liaison to Parole Officers and parents. Implemented writing program for detainees.

• Fort Clayton, Panama - Completed tour of duty in Panama jungle on mission focused on eradicating squatters from government land, receiving additional recognition for meritorious service. • Guantanamo Bay, Cuba - Operation Sea Signal. Honored with official recognition for meritorious service for service in Cuba, protecting team during high risk incidents through a professional attitude and organizational efficiency. • Camp Red Cloud, Korea - Chosen to serve as law enforcement officer for most powerful and forward-deployed division in the United States Army, located between Seoul, Korea and the Demilitarized Zone.