Shannon Hadley Email & Phone Number

• Managed streaming software (OBS, Streamlabs) and hardware (cameras, microphones, lighting) to ensure high-quality broadcasts
• Interacted with viewers in real-time, increasing viewer retention and participation through chat and social media
• Promoted streams and engaged with the community through platforms like Twitter, Instagram, and Discord
• Weekly analytics. Monitored and analyzed streaming metrics to improve content strategy and viewer engagement

Portland, Oregon, United States

• Ensured recruitment practices complied with company policies and legal requirements, maintaining confidentiality and data protection standards
• Generated and analyzed recruitment metrics and reports to assist recruiters in evaluating hiring strategies and outcomes
• Acted as a liaison between candidates and recruiters, providing timely updates and information throughout the recruitment process
• Prepared and processed offer letters, employment contracts, and other recruitment-related documents

Portland, Oregon, United States

• Lead an individual team of 5 and addressed specialists' performance, customer satisfaction and call quality while drafting growth plans that catered to company and personal goals. This included cross- referencing.
• Had the highest service levels in the industry at 95% through correlated call and ticket volume as a result of proper direction of call and ticket volume of our entire management team while balancing daily demand and.
• Weekly communication with facilitators and global site managers to address and escalate service outages internally and with 3rd party vendors to seek resolution and ensure business was not interrupted.

Portland, Oregon, United States

• Provided technical and customer support for Juno partners and customers in a timely manner.
• Effectively communicated with a multinational and multicultural team of both consumers and employees to maintain a positive work environment and updated work tickets through Zendesk.
• Addressed and escalated service outages internally and with 3rd party vendors to seek resolution and ensure business was not interrupted.
• Assisted drivers with their onboarding process to ensure they are integrated into Juno with ease.

Portland, Oregon, United States

• Note: Loss in position due to an acquisition of our company
• Represent the business for program-related matters and act as the primary contract for program procedures and policies.
• Perform administrative task as required to facilitate an efficient working environment paired with communicating and negotiating with clients, customers and supervisors.
• Answer phone calls with customer or client inquires and perform additional task as may be required by my superiors.

Portland, Oregon, United States

• Setting up tables and food service areas with linens, tables, chairs and dishes.
• Preparing and storing food safety before and during events.
• Serving food and bartending to guest during each event.
• Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture.

Portland, Oregon, United States

• Manage all event set-up, tear down and assured all the clients needs were met in house.
• Planning for potential scenarios that could impact the integrity of the events.
• Personally hosted weekly MarioKart64 tournaments for the public to help bring in more customers for the business.
• Provided and set up arcades for conventions around the Pacific North West such as PAX West, Rose City Comic Con and Portland Retro Gaming Expo. Assess an event's overall success and submit findings.

Portland, Oregon, United States

• Open duties include checking the till for proper amount/deposits, manage product supplies inventory and place orders if needed along with maintaining the highest amounts of cleanliness throughout the arcade.
• Receive and sort incoming mail and deliveries, and manage outgoing mail. Assured all deliveries are inputted into the books accordingly.
• Scheduled group meetings, creating reports of machines that were not in service, maintaining calendars and learning how to troubleshoot pinball/arcade machines.

Atlanta, Georgia, United States

• Managed all administrative functions, including scheduling appointments, maintaining client records, and overseeing office supplies and equipment
• Maintained accurate and up-to-date client records in compliance with privacy and confidentiality standards
• Assisted in budgeting, financial reporting, and reconciling accounts, contributing to the financial health of the clinic
• Implemented office procedures and systems to enhance operational efficiency and client service delivery