Pension Analyst Outcomes · Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.· Identified errors in pension calculations, researched discrepancies and implemented corrections as needed.· Maintained up-to-date knowledge of applicable laws, regulations, policies, and procedures governing defined benefit plans.· Drafted comprehensive documents such as summary plan descriptions, annual funding notices, participant statements, election forms, and AFTAP Certification Reports.· Utilized advanced Excel skills to develop complex spreadsheets and reports based on complex data sets for pension projections and forecasting.· Analyzed financial data for accuracy and completeness, prepared actuarial calculations and provided technical support to clients.· Monitored employer contributions into pension funds ensuring payments were received in a timely manner.· Engaged in ongoing communication with clients to discuss their pension planning needs, provide updates on plan status or address any concerns they may have.· Collaborated with external auditors during plan audits by providing timely responses to requests for information or documentation.· Prepared benefit estimates for current employees upon request using specialized software applications.Team Management and Training Outcomes· Provided guidance and direction to team members to achieve project and organizational goals.· Acted as a resource for the office for questions regarding complex data processing and management.· Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency.· Coordinated resources between multiple teams to complete tasks in a timely manner.· Organized meetings and facilitated discussions between different teams located in different geographical locations in order to align objectives.

· Managed a large amount of incoming and outgoing phone calls while maintaining a positive attitude.· Utilized effective communication techniques to build trust and rapport with prospective students quickly.· Accurately documented all client interactions in management system, ensuring data accuracy.

· Utilized Microsoft Excel to attend to payroll for work-study students.· Delegated daily tasks to work-study assistants.· Managed confidential information in accordance with institutional policies.· Organized paperwork into appropriate files while adhering to strict deadlines.· Assisted in the organization of office supplies, ensuring efficient use of resources.· Sorted mail for delivery and collected outgoing mail from departmental offices.· Demonstrated strong customer service abilities when interacting with students, faculty and staff members.· Answered incoming calls and managed voicemail messages in a professional manner.