Shannon Macgilvray Email & Phone Number

Greater Seattle Area

Coordinated installation of access control systems and related hardware at multiple commercial buildings with a highly successful PropTech leader.Acted as the primary point of contact for internal and external communication, facilitating seamless coordination across multiple departments, installation partners and property management.Managed project timelines, allocated resources and maintained documentation to ensure successful project delivery.Provided technical support and troubleshooting assistance, promptly resolving installation-related issues.Maintained a high level of customer satisfaction by delivering quality installations and meeting customer needs.Collaborated with cross-functional teams to align project goals and achieve successful outcomes.Successfully managed up to 400 unique projects simultaneously, ensuring timely and efficient completion. Demonstrated exceptional organizational and multitasking abilities.

Greater Seattle Area

Led a team of Sales Support Specialists, providing daily stand-up meetings, guidance and training to ensure efficient operations and high-quality customer service in the marine industry.Managed account maintenance activities, including order processing, tracking shipments and resolving dealer concerns to enhance customer satisfaction and strengthen relationships.Supported Regional Sales Managers by providing direct assistance in sales prequalification, handling dealer inquiries, onboarding and preparing sales materials to drive sales effectiveness.Led marketing project management, overseeing commercial photo shoots, graphic design, production and final distribution of materials.Led and managed all elements for internal events and large external boat shows, including budgeting, logistics, marketing and staffing to deliver successful and impactful experiences.Maintained a strong focus on delivering exceptional results to achieve outstanding sales and marketing objectives and driving overall team success.

Greater Seattle Area

Authored the book “Save the Big Bucks at Walt Disney World Resort”, providing valuable insider tips and cost-saving strategies for travelers. PixieBudget was the marketing effort for the book that gained significant traction on social media. Managed a combined social media following of over 9,000 across multiple platforms, including Instagram, Twitter, and Facebook.Collaborated with top social media influencers and national brands to create sponsored content resulting in increased brand visibility and engagement.Established promotional partnerships with Disney, HP, Microsoft and other notable brands to expand reach and audience.Built the self-hosted WordPress website utilizing basic coding skills to customize its design and functionality. Conducted through keyword research to optimize content for search engine optimization (SEO), enhancing organic traffic.Actively participated in invite-only networking and professional development events, building industry connections and gaining insights into the latest trends and innovations.

Greater Minneapolis-St. Paul Area

Assisted in sales and marketing efforts, targeting to key accounts within the party industryLed and managed end-to-end marketing campaigns, including conceptualization, pitching ideas, designing creative assets, and overseeing the final execution.Coordinated all elements required for major trade show events, ensuring seamless execution and successful brand representation.Successfully managed direct sales and account management for Mayflower Distributing’s largest clients.Maintained accurate sales records and generated advanced sales reporting.Designed graphics and layouts for email blasts, sell sheets, catalogs, banners and RFPs, ensuring visually appealing and impactful marketing collateral consistent with brand identity.Recognized for outstanding customer satisfaction, receiving the “Vendor of the Year” award from BuySeasons, Inc., a national account that I directly managed.

Greater Minneapolis-St. Paul Area

Provided excellent customer service, discrepancy resolution and purchase order tracking for a major player in retail stationery.Assisted with account management and sales, ensuring client satisfaction and fostering strong relationships.Collaborated with major retailers such as Target, Barnes & Noble, Container Store and Sur La Table to meet their individual needs.Played a key role in coordinating the successful product transition of Mara-Mi products to Mayflower Distributing, minimizing disruptions and maintaining customer relationships.Educated Mayflower Distributing employees on Mara-Mi products, systems and customers, enhancing their knowledge and understanding of the brand.

Delray Beach, Fl

Art consultant in the largest gallery in the United States. Conducted sales of fine art to high-end clients, both within the gallery and through in-home presentations, ensuring world-class customer service.Collaborated with clients to understand their preferences and needs, providing customized art recommendations and overseeing the final framing process for each artwork.Maintained accurate sales records, performed administrative tasks and generated reporting to provide insights for business growth.Built a comprehensive database of fine art records, streamlining the onboarding process for new artworks and significantly reducing preparation time for sales presentations.

Lake Buena Vista

Served as an Entertainment Costumer at Epcot, providing essential support to performers while ensuring quality and integrity of costumes. Assisted performers with costume maintenance, including repairs, cleaning, and assembly, ensuring costumes were in optimal condition for performances.Maintained daily maintenance logs and documented issues for accurate record-keeping and quality control.Managed costume transport logistics, ensuring timely delivery and return of costumes for cleaning and repair.Demonstrated multitasking and flexibility by taking on additional shifts in a wide variety of business functions across Walt Disney Resort during special events.

Bachelor Of Fine Arts (Bfa), Fine And Studio Arts, 3.59

Activities and Societies: Nathaniel Rochester Society Award

Education record

Adventurer rank and growing! Admin basics, sales and reporting.