• Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics.• Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, and answering business calls.• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.• Served as main point of contact for patients and outside vendors.

• Prepared rough drafts and scale working drawings outlining planned sets, scenery and property requirements.• Collaborated with lead designer to deliver project requirements, develop solutions and meet deadlines.• Delivered design pieces to customer locations.• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.• Provided excellent service and attention to customers design needs.

- Manage VIP & Member Experience Executive team assigned to over 4,000 memberships exceeding $30M in VIP revenue- Successfully reported and executed a $200,000 annual member benefit budget- Collaborate with Marketing team to support all Member Experience team retention strategies- Manage assigned ownership, VIP Courtside accounts including annual membership renewal and yearlong benefits delivery Manage all aspects of the Putnam Courtside Club including but not limited to nightly meal plan, game night staff, guest list, VIP and ownership requests- Track key performance metrics and manage 10 sales representatives.- Train service team to identify upsell and referral opportunities within member base to exceed annual upsell target Plan and execute large group specific events quarterly to add valuable renewal incentives- Onboard new season ticket members- Develop and oversee service touchpoint program- Responsible for benefit fulfillment and for driving attendance to dedicated events- Provide operational support for members- Drive staff to build strong relationships with members through proactive communication, including seats visits, phone calls, e- mails and other communication channels- Developed and executed fan engagement strategies - Manage staff to conduct proactive, targeted service campaigns supporting critical fan experience initiatives Manage game night member touch point, fan engagement customer service and member benefit programs Develop training and professional development program for member experience group to ensure staff continues to improve skill set- Deliver best possible membership experience with every team interaction- Implemented marketing strategies which resulted in 10% increase in annual projected renewal goal.