Overseeing testing protocols, procedures & lab analysis at Arizona's premier distributor of luxury goods: Flow Distribution representing STIIIZY, 22 Red & LEUNE.

- Collaborated with the leadership of multiple departments and business stakeholders to manage resources and ensure successful project delivery.- Monitored ongoing trends, challenges, and updates relevant to the Verification/Customer Care/Customer Experience through strong Partnership communication and collaboration.- Utilized internal communications, trends, and current SOPs to review and update Halo Articles used by all advocates across the organization to proactively improve the effectiveness and efficiency of such resources.- Participated in appropriate Slack channels to inform partnered TLs and associated advocates ofupdates regarding trends, tips, shout-outs and company principles.- Developed content and resources which are usable by the entire QC team and our affiliated TLpartnership relationships.- A primary point of contact for all levels of management including Directors, Managers, TL’s andTraining to translate quantitative and qualitative data into digestible and easy to understandcommunication.

- Provided a thorough review of multiple account documents to assess risk by utilizing software toolssuch as LexisNexis, consumer credit bureaus, and other internet sources, to assist in underwritingdecision-making processes.- Kept in compliance with underwriting policies by staying familiar with constantchanges in policy and procedures in a fast-paced environment.- Multi-tasked and prioritized with the ability to diagnose and solve problems of varying complexitymaintaining a focus on customer experience- Provided exceptional customer service skills over the phone to grasp key points from detailed phonecalls and reports to aid in underwriting and risk assessment decisions.- Facilitated solutions to customer difficulties during the underwriting process by removing roadblocks and maintaining a focus on customer experience.

> Two-time recipient of Partner of the Quarter> Greener Apron Sustainability Leader> SCAP Recipient and Graduate• Modeled and coached legendary Starbucks customer service to ensure customer needs are met by connecting with customers and constantly evaluating the environment.• Organized and prioritized store operations task list for about 15 partners to ensure time was used most efficiently and all projects were completed on time. • Encouraged and contributed to partner appreciation program to recognize positive working relationships while giving positive and respectful coaching when needed.• Generated thoughtful resolutions to address customer complaints de-escalate moments involving hard confrontation and recover and restore customer satisfaction.

• Developed and delegated a daily and weekly task list for approximately 7 student workers to ensure time was used most efficiently and all projects were completed on time.• Communicated with students and professional staff using friendly customer service skills and demonstrating dedication to success of the team. • Provided administrative and clerical support including answering phones, filing, stocking and ordering supplies, and data entry utilizing Word, Excel, Power Point to improve office efficiency.• Scheduled and presented facility tours to visitors and groups to answer questions and recruit interested students/faculty/community members to join the college sustainability programs.

• Provided guidance on school policy to staff and students while maintaining professional demeanor to guarantee success at all levels. • Prepared long-term teaching programs and daily lessons to engage classroom size of 25 students, adjusting teaching styles to meet individual needs.• Led a team of professional hairdressers to provide world class training to hundreds of cosmetology students to ensure them the ability to attain cosmetology license. • Handled filing of student private records, including detailed time punch logs and competed techniques. Reviewed them for accuracy to ensure correct information was given to state board certification.

• Organized and promoted monthly recruitment sessions at local beauty schools to encourage new cosmetology students to join our team, adding multiple monthly hires to the company. • Prepare long-term teaching programs and daily lessons to provide activities and materials that engage and challenge the students intellectually. • Created 2-hour educational seminars for groups of 15+ student hairdressers to develop artistry and skill on a weekly basis.• Carried out administrative duties to ensure maintenance of student records, attendance and education. • Presented and demonstrated as part of the Art Team to showcase seasonal companywide groups of hairdressers.