Shannon Mcelroy Email & Phone Number

Philadelphia, PA, US

Blacksburg, VA

- Provide customer service through telephone and over-the-counter sales to donors, students, and general public- Manage 500+ customer and ticket data in Paciolan Back Office and Salesforce CRM systems- Make 60+ outbound calls during 8-hour shifts to solicit sales- Use Avaya Agent and Avaya Workplace to work remotely during the COVID-19 pandemic

Blacksburg, Virginia, United States

Runs Female Education Advocacy Representatives at Virginia Tech. Collaborates with fellow exec members to hold fundraisers and events in support of Global Education Awareness.

Blacksburg, Virginia

- Created content to post on social media platforms to promote the organization and recruit new members- Worked booths around campus to spread awareness about the cause and get students more involved in the movement- Attended and lead weekly meetings with fellow executive members; curated content to show at meetings and offer more insight into the cause

Blacksburg, Virginia, United States

Runs and monitors organization’s Instagram, Twitter, and Facebook. Creates original content for all social accounts. Tracks engagement and following. Collaborates with other chapter’s on creating fluid social media presence.

Blacksburg, Virginia

Documents all OPA events during the year, including Philanthropy, Sisterhood Events, National Convention, and promotional photoshoots.

Blacksburg, Virginia

Creates original social media content for the promotion of Virginia Tech's annual Dance Marathon fundraiser for Carilion's Children's Hospital in Roanoke, VA.

Blacksburg, Virginia

- Mastered the online system to complete orders for dine-in and delivery; worked with third-party ordering systems to complete delivery orders- Offered exceptional customer service at all times; offering refills, pre-bussing, providing assistance, etc.- Heightened my teamwork skills by collaborating with co-workers and managers, fulfilling multiple tasks.

New York, New York

- Created databases with the goal of organizing and consolidating data- allowing each department full access to the most up to date information regarding presentations, the grant management systems, performance reviews, and general administrative data- Observed several weekly meetings and provided an outside perspective on relevant topics; asked questions.

New York, New York

- Created social content for my personal pages to promote the "Cards Do More" campaign for Hallmark Cards- Promoted the Hallmark brand by posting on my social media accounts, which helped to improve Hallmark's social presence and ultimately their sales- Worked closely with Hallmark reps and the Intern Queen team to manage the social campaign and develop.

Blacksburg, Virginia

- Promoted the Belk brand through social media in unique ways throughout the semester (promoting Game Day offers, makeup launches, and more)- Created strategic partnerships for the Belk brand by going to different campus organizations and giving them background on the brand, passing out swag, and providing updates on Belk’s new student discount- Hosted an.

Voorhees, New Jersey

- Lead a Student Board of 14 members involved directly with Voorhees Theatre Company- Created agendas for monthly meetings and lead group discussions on important topics regarding the theatre company- Co-advised the Adult Board of Directors in making decisions about the summer program, show selection, and fundraising ideas

Voorhees, New Jersey

- Documented each monthly meeting by typing minutes and forwarding them to each member afterward- Organized the Student Board calendar and kept all members up-to-date on upcoming events- Co-lead meetings if the President or VP was unable to attend the monthly meeting for any reason

Marlton, NJ

• Greeted and seated guests while taking carry-out orders over the phone
• Mastered the online ordering system and organized all out-going orders (delivery and catering)
• Supervised and handled all front-of-house issues regarding customer service

Voorhees, New Jersey

I had a summer job for 3 years working as a camp counselor at a theatre camp. I mentored and taught children all about theatre- behind the scenes and onstage.

Bachelor Of Science - Bs, Business Information Technology, Operations & Supply Chain Management

Activities and Societies: Collegiate Women in Business, Club Swimming, Relay for Life, Omega Phi Alpha, Belk Campus Ambassador, FEARless

Education record

Activities and Societies: Varsity Swimming, Student Council, DECA, Girls Varsity Lacrosse, Boys Varsity Lacrosse Manager, Performance.