• Created Technical and Operational documentation to support client procedures.• Handled and assisted in Server decommission process. DNS and PKI certificate revoking.• Supported Datadog environment. Created and Managed Monitors, Dashboards, Integrations/Agents.• Provisioned and provided Long Term Access Key support for clients.

• Expertise in understanding and analyzing the User/Business Requirements and Software Requirement Specifications.• Good understanding of Software Development Life Cycle (SDLC), Agile Methodologies.• Built outstanding and dynamic team of software developers which significantly boosted overall success of organization.• Led customer proprietary 401k backend development initiative as Subject Matter Expert and primary point-of-contact for project management staff.• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.• Stored, retrieved and manipulated data for close analysis of SQL and MySQL database performance across weekly period.• Investigated new and emerging software applications within customer industry to design, select, implement and use administrative information systems effectively.• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.

• Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.• Collaborated with System Analysts to introduce automated testing protocols, shortening software validation timeframes by 50%.• Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of 401k systems.• Held final approval for software versioning validation, providing oversight of pre-production 401k deployments.• Developed flowcharts and diagrams to describe and lay out logical operational steps.• Mapped processes to holistically examine business flow and identify improvement opportunities.

• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.• Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.• Wrote highly maintainable, solid code for International Space Station Command Server system, using C#, ASP.NET and SQL Server• Provided dedicated coaching to interns and new employees, which boosted efficiency throughout department.

• Completed tasks within given timeframes based on attributes from an existing maintenance database.• Presented completed tasks to advisors, coordinators, and managers throughout internship.