Shannon Miller Email and Phone Number

Audit process adherence and use data analysis to inform workflow and best practice development, third-party quality liaison, facilitate analyst training, audit analysts’ accuracy, and reconcile productivity against metrics.

Interpret and customize audit criteria to effectively identify, analyze, and communicate data trends in process adherence. Provide substantive feedback on agent performance, recommend coaching and process clarification based on data trends. Provide data analysis to inform the development of best practices.

Answer inbound calls and emails, route information and requests to appropriate parties, handle de-escalations, and work on special projects. Also trained new team members and help develop departmental training materials, resources, and job aids.

Reiki Master Teacher and Shamanic Practitioner who offers complementary and alternative medicine services to the greater Huntsville, Alabama area. Services can be performed in-person or remotely, as needed.

Answer inbound calls, submit claims reprocessing requests, explain benefits, claims processing, appeal denials, and how to start prior authorizations.

Alabama Medicaid and disability specialist and site manager for 9 facilities. Oversee Bolder eligibility operations for nine facilities across North Alabama, manage a team of 15 patient advocates, and act as the client POC/liaison for each facility. Additional duties include approving timesheets for payroll, auditing advocate accounts daily, compiling reports for the client and upper management, data analysis, and creating best practices based on client needs and data trends. When needed, assists in screening patients and completing follow up.

Screen hospital patients to determine eligibility for government-funded assistance programs, such as Medicaid and disability. Applications are submitted and are followed up on until a final determination is rendered by the government agency.

Company-certified to teach English and Psychology. Construct individualized lesson plans,Present lectures on areas of critical interest (i.e. creative writing, composition, counseling theories, etc.).

Provide intensive writing support to learners in the first course of their master’s in education programs. Work with the faculty to identify learners in need of additional writing support based on samples of their writing. Substantive feedback on their strengths and opportunities is provided to the learners and individualized writing development plans including writing strategies, research methods, and additional support resources are discussed with learners.Learners showed marked improvement in writing skills and material comprehension, as evidenced by assignment scores.Efficacy and receptivity of my support were assessed using post-course surveys, in which learners expressed gratitude and positive feedback for my services and teaching approach.

Intermediate management position that manages labor, ensures product quality, handles cash deposits, and supervises employees, and increase guest satisfaction measured by customer satisfaction surveys.

Provide administrative support for the Cleft/Craniofacial and Endocrinology departments. Pull and prepare patient charts for clinic visits, file test results, schedule appointments, coordinate with other departments to optimize patient care (schedule visits for same-day, provide test results to coordinating physicians, etc.). Ensure that insurance authorization is obtained prior to patient appointments.Optimized the filing system in the Endocrinology department, which improved continuity of care as missing patient files were located.Streamlined the duties and secretarial process in the Cleft/Craniofacial department, maximizing efficacy and reducing some of the work placed on the Nurse Coordinator.

The Clerical Support Associate (unit secretary) is responsible for answering patient calls and dispatching appropriate staff, building and maintaining patient charts upon admission, breaking down patient charts upon discharge, entering physician orders into the computer-based care system, and assisting staff with patient careTrained and assisted in the implementation of a new computer-based charting system.Trained and oriented new Clerical Support Associates to nursing floors, with 80% staying on for more than a year.Cross-trained clinic staff to perform clerical duties in the absence of a Clerical Support Associate.

• Interim shift leader for the emergency and obstetrics/gynecology emergency departments• Increased patient satisfaction by improving the efficiency of the registration process

Insurance Specialist:• Increased speed-of-service by coordinating care with imaging centers and insurance companies• Improved patient satisfaction explaining procedures and insurance coverage prior to services being rendered, reducing unforeseen costs for the patients Transplant Assistant II:• Improved patient-processing by implementing a chart prescreening process to ensure all test results were in place prior to the patients’ appointments.• Reduced patient wait-time by performing basic medical tests in the clinic