I am drawn to roles that involve fast-paced environments, cross-functional collaboration regardless of the hierarchy structure, and challenging business and technical landscapes. Collaborating with business architects and product owners is the key to how I transform organizational processes and systems. My teams and I work tirelessly to develop solutions that improve patient experiences, ensuring they receive the products and services they need in a timely manner and with in-network pricing. I lead through influence by positioning myself as a critical thought partner to colleagues and senior leadership. At Prime Therapeutics, I coordinate with numerous interdisciplinary teams to improve our workflows and operational functions. For instance, I coordinated with one of our internal partners to build a platform that reduced one of his tasks from a 15-day process to just a few days. My experience in claims processing, insurance eligibility, and pharmacy benefits management enables me to effectively collaborate with SMEs on reducing operational expenses. I worked with a high-volume pharmacist and conducted a 4-hour deep dive into our systems and platforms to uncover ways to increase her productivity. Since I easily understood the systems she uses for her client, we quickly discovered a lack of integration between our platforms and her clients’. We developed a solution that provided her with a single view, allowing her to turn around cases faster and save thousands of dollars every year. If you would like to connect or know more about my professional story, please send me an InMail message or email me at shannonmisener@yahoo.com. Key Strengths: Business Architecture | Technology Solutions | Employee Relations | Team Collaboration | Information Systems | Process Improvement | Business Solutions