Senior Customer Success Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Shannon Murphy Email & Phone Number
Customer Success, Onboarding, & Training Expert for Tech Start-Ups to S&P 500 companies with a passion for public service and community outreach.
at
Placer.ai
1 work email found
@costargroup.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success, Onboarding, & Training Expert for Tech Start-Ups to S&P 500 companies with a passion for public service and community outreach.
Location
San Diego, California, United States
Who is Shannon Murphy? Overview
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Quick answer
Shannon Murphy is listed as Customer Success, Onboarding, & Training Expert for Tech Start-Ups to S&P 500 companies with a passion for public service and community outreach. at Placer.ai, based in San Diego, California, United States. AeroLeads shows a work email signal at costargroup.com and a matched LinkedIn profile for Shannon Murphy.
Shannon Murphy previously worked as Senior Customer Success Manager at Placer.Ai and Market Manager at Costar Group. Shannon Murphy holds Bachelor Of Arts (B.A.), International Relations And Affairs from Suny New Paltz.
Company email context
Email format at Placer.ai
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{first_initial}{last}@costargroup.com
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Profile bio
About Shannon Murphy
I am a Gallup-certified manager with extensive experience at an S&P 500 company. I have experience leading a team of customer success and account managers working with the world’s largest tech companies, real estate companies, and financial institutions. My key areas of strength are my communication and collaboration skills, building out both internal and external training and development materials.
Listed skills include Computer Proficiency, Microsoft Excel, Powerpoint, Microsoft Word, and 25 others.
Current workplace
Shannon Murphy's current company
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5 roles
Shannon Murphy work experience
A career timeline built from the work history available for this profile.
Market Manager
Directed a team of Customer Success professionals dedicated to delivering comprehensive market coverage of accurate and complete commercial real estate information to regional and national clients. Managed over $30M in ARR from the nation’s top Commercial real estate firms.- Developed a high-performing team that provides end to end service including onboarding, technical support, detailed market performance reporting, retention, and product support. - Responsible for interviewing, hiring, training, and conducting performance reviews mid-year and annually.- Member of a special team designated to create and implement company-wide training and development initiatives.- Managed and oversaw office-wide non profit events and initiatives ensuring successful planning, execution, and coordination with Salvation Army, Meals on Wheels, Habitat for Humanity, and local organizations.- Contributed to the planning and success of corporate programs including wellness program, mentorship program, and executive leadership program.- Led daily team meetings and monthly cross-departmental meetings to increase collaboration and efficiency.- Contributed to the success of multiple internal and external company-wide projects including CoStar Power Broker Awards and Annual Impact Awards.
Feb 2022 - May 2023
Senior Client Relationship Consultant
- Responsible for a portfolio of clients with B2B and B2C sales generating $2.88 Million in yearly revenue.- Onboarded new clients with client retention in mind for a portfolio of over 500 clients.- Consistently achieved an annual client retention rate above 97%.- Led virtual trainings to ensure all clients are utilizing the products to which they subscribe.- Collaborated with Sales generating leads for new business.
Mar 2017 - Feb 2022
Research Associate
- Grew an accurate and complete database of commercial real estate inventory by conducting 20+ interviews per day. - Led quarterly client meetings in designated markets to gain insight on current trends, construction happenings, and verify data in order to tell the entire story of the real estate market.- Took leading role and participate in projects by conducting quality assurance to improve the value of company websites.- Participated in focus groups and seminars with company leadership to improve customer experience and web development.
Jul 2015 - Mar 2017
Apparel Production Assistant
- Responsible for the overall logistics for major clients resulting in 12 million dollars of yearly sales.- Assisted in the administration of operational activities for all overseas offices.- Prepared invoices, company-wide memos, and financial statements using Word, Excel, PowerPoint, and internal database.- Aided in production of clothing through technical fitting department.
Mar 2013 - Jan 2015
2 education records
Shannon Murphy education
Bachelor Of Arts (B.A.), International Relations And Affairs
Suny New Paltz
Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities
Bergen Community College
FAQ
Frequently asked questions about Shannon Murphy
Quick answers generated from the profile data available on this page.
What company does Shannon Murphy work for?
Shannon Murphy works for Placer.ai.
What is Shannon Murphy's role at Placer.ai?
Shannon Murphy is listed as Customer Success, Onboarding, & Training Expert for Tech Start-Ups to S&P 500 companies with a passion for public service and community outreach. at Placer.ai.
What is Shannon Murphy's email address?
AeroLeads has found 1 work email signal at @costargroup.com for Shannon Murphy at Placer.ai.
Where is Shannon Murphy based?
Shannon Murphy is based in San Diego, California, United States while working with Placer.ai.
What companies has Shannon Murphy worked for?
Shannon Murphy has worked for Placer.Ai, Costar Group, and Tripp Nyc.
How can I contact Shannon Murphy?
You can use AeroLeads to view verified contact signals for Shannon Murphy at Placer.ai, including work email, phone, and LinkedIn data when available.
What schools did Shannon Murphy attend?
Shannon Murphy holds Bachelor Of Arts (B.A.), International Relations And Affairs from Suny New Paltz.
What skills is Shannon Murphy known for?
Shannon Murphy is listed with skills including Computer Proficiency, Microsoft Excel, Powerpoint, Microsoft Word, Internet, Spss, Social Networking, and Customer Service.
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