Directed a team of Customer Success professionals dedicated to delivering comprehensive market coverage of accurate and complete commercial real estate information to regional and national clients. Managed over $30M in ARR from the nation’s top Commercial real estate firms.- Developed a high-performing team that provides end to end service including onboarding, technical support, detailed market performance reporting, retention, and product support. - Responsible for interviewing, hiring, training, and conducting performance reviews mid-year and annually.- Member of a special team designated to create and implement company-wide training and development initiatives.- Managed and oversaw office-wide non profit events and initiatives ensuring successful planning, execution, and coordination with Salvation Army, Meals on Wheels, Habitat for Humanity, and local organizations.- Contributed to the planning and success of corporate programs including wellness program, mentorship program, and executive leadership program.- Led daily team meetings and monthly cross-departmental meetings to increase collaboration and efficiency.- Contributed to the success of multiple internal and external company-wide projects including CoStar Power Broker Awards and Annual Impact Awards.

- Responsible for a portfolio of clients with B2B and B2C sales generating $2.88 Million in yearly revenue.- Onboarded new clients with client retention in mind for a portfolio of over 500 clients.- Consistently achieved an annual client retention rate above 97%.- Led virtual trainings to ensure all clients are utilizing the products to which they subscribe.- Collaborated with Sales generating leads for new business.

- Grew an accurate and complete database of commercial real estate inventory by conducting 20+ interviews per day. - Led quarterly client meetings in designated markets to gain insight on current trends, construction happenings, and verify data in order to tell the entire story of the real estate market.- Took leading role and participate in projects by conducting quality assurance to improve the value of company websites.- Participated in focus groups and seminars with company leadership to improve customer experience and web development.

- Responsible for the overall logistics for major clients resulting in 12 million dollars of yearly sales.- Assisted in the administration of operational activities for all overseas offices.- Prepared invoices, company-wide memos, and financial statements using Word, Excel, PowerPoint, and internal database.- Aided in production of clothing through technical fitting department.