• Manage a $8.57 M book of business spanning 19 clients in the Strategic and Enterprise segments, serving as the point of contact after the sales process to build relationships, resolve issues, upsell services, ensure account retention and increased adoption. Improving Net Promoter Scores from passive and detractor to promoter. . • Pivotal role in retaining a key new customer by collaborating with partner teams and client leadership to showcase tailored functionalities, resulting in enhanced service adoption and $40,000 revenue retention.• Crafted personalized biography detailing professional achievements and engaging anecdotes for clients, enriching the personalized, high-touch aspect of customer success and fostering stronger customer relationships. Successfully implemented and encouraged adoption across the internal team• Initiated monthly check-ins with account executives and renewal managers, fostering proactive communication and collaboration to break down silos, optimize opportunities, align strategies, and mitigate risks for customers.

• Senior Technical Account Manager for six premium clients generating $7.6M annually, facilitating communication between key internal and external stakeholders to resolve client issues and drive account growth. • Contributed to the establishment of Women at Plex and served as volunteer chair, coordinating an event with Junior Achievement to advocate for women in technology and foster an inclusive, supportive culture. • Chosen to participate in the inaugural mentor/mentee program, pairing with a Sales leader to expand my understanding of diverse business operations and foster professional growth.

• Provided customer service in a business-to-business (B2B) setting, coordinating cross-functionally with engineers to provide creative solutions for customers with software problems.• Served as a mentor and coach by onboarding and training new hires, answering questions and conveying best practices to trainees to facilitate completion of required case study evaluations.

• Operated on the commercial team, sustaining communication with clients and precisely inputting information into documentation to collect over a million dollars in outstanding commercial issues from FCA.