Shannon Patrick Email & Phone Number

Petaling Jaya, MY

Malaysia

• Responsible to manage app, website and social media queries sites includingchecking descriptions, orders, complaints etc, in a timely manner.
• Managing the company phone and web application.
• Managing bodyguard’s booking through the web application.
• Liaising with teams and stakeholders (Marketing, Business Administration, ITand Management) in updating leads as well as issues recognize.
• Developing strategy to increase interest through telemarketing and… Show more
• Developing strategy to increase interest through telemarketing and otheravenues as well as providing input for application flow and processes in place.

• Making sales appointments with clients and generating new leads by meetingwith consumers.
• Responsible in finding new target markets and penetrating them to drivesales.
• Understanding how to make products appeal to consumers based on theenvironment and current trends as well as discovering how to marketproducts to new users.
• Working with the marketing department and other stakeholders to developnew sales strategies.
• Mentoring other sales consultants on… Show more
• Mentoring other sales consultants on how to make sales to potentialconsumers.

First Avenue

• Understanding the PayPal merchant auction suite of products and tools, andproviding consultative advice to customers regarding the features andbenefits of all PayPal products.
• Providing support and solutions for PayPal Product issues, providinginformation and support regarding PayPal risk policies and practices,educating customers concerning dispute processes, and assisting indetermining.
• Serving as the single point of resolution for the… Show more
• Serving as the single point of resolution for the customer and assisting themerchant in the selection of the correct PayPal product for their businessneeds.
• Providing consultative advice on products or features that would benefit theMerchants through Upsell or Outreach campaigns.
• Developing and maintaining cross functional proficiency within selecteddepartments including buyer product information and Risk Operations.

First Avenue

• Responding to customer inquiries via telephone communication in anefficient and effective manner.
• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.
• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.
• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and… Show more
• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and activities to prevent monetarylosses as they relate to product functionality.
• Researching and resolving inquiries verbally.

• Assisting buyers and helping to resolve their seller dispute inquiries.
• Reviewing and attaching customer responses to claims filed against them oron their behalf.
• Reviewing limited PayPal accounts and determine the legitimacy of theaccount and account holder. This also includes determining cases that needto be resolved by the customer to lift their Limited Access.
• Closing of claims filed through PayPal’s Consumer Protection Policies andescalating appropriately… Show more
• Closing of claims filed through PayPal’s Consumer Protection Policies andescalating appropriately to Fraud Investigations. Show less

First Avenue

• Working through a number of pre-determined fraud queues, email queuesand service requests and determining if recent account activity is of afraudulent nature.
• Completing investigations using multiple resources including customercontact, contacting banks and credit card issuers, reviewing PayPal activityand etc.
• Being customer oriented and working to deliver a better understanding ofPayPal processes to customers.
• Educating customers on how to maintain… Show more
• Educating customers on how to maintain security and strive for lossprevention for both PayPal and its customers.
• Responsible for reviewing documentation, analyzing date, and determining ina timely manner whether to verify the authenticity of transactions and/oractivities.

First Avenue

• Responding to customer inquiries via telephone communication in anefficient and effective manner.
• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.
• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.
• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and… Show more
• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and activities to prevent monetarylosses as they relate to product functionality.
• Researching and resolving inquiries verbally.

Menara TA

• Worked closely with the Quality Department in the company to handledocumentation.
• Responsible for quality compliance and adhering to ISO standards in theoverall operation of the company.
• Involved in the company’s re-certification on ISO 9001 and ISO 14001 (2015).
• Held responsible for any customer quality reports or problems.
• Required to understand, notify, and troubleshoot problems between thecompany and customers.
• Brought issues to attention to other… Show more