• Responsible to manage app, website and social media queries sites includingchecking descriptions, orders, complaints etc, in a timely manner.• Managing the company phone and web application.• Managing bodyguard’s booking through the web application.• Liaising with teams and stakeholders (Marketing, Business Administration, ITand Management) in updating leads as well as issues recognize.• Developing strategy to increase interest through telemarketing and… Show more • Responsible to manage app, website and social media queries sites includingchecking descriptions, orders, complaints etc, in a timely manner.• Managing the company phone and web application.• Managing bodyguard’s booking through the web application.• Liaising with teams and stakeholders (Marketing, Business Administration, ITand Management) in updating leads as well as issues recognize.• Developing strategy to increase interest through telemarketing and otheravenues as well as providing input for application flow and processes in place.• Ensuring the daily operation of the app and making sure its functioning wellincluding updating sales promotion, banners and campaign. Show less

• Making sales appointments with clients and generating new leads by meetingwith consumers.• Responsible in finding new target markets and penetrating them to drivesales.• Understanding how to make products appeal to consumers based on theenvironment and current trends as well as discovering how to marketproducts to new users.• Working with the marketing department and other stakeholders to developnew sales strategies.• Mentoring other sales consultants on… Show more • Making sales appointments with clients and generating new leads by meetingwith consumers.• Responsible in finding new target markets and penetrating them to drivesales.• Understanding how to make products appeal to consumers based on theenvironment and current trends as well as discovering how to marketproducts to new users.• Working with the marketing department and other stakeholders to developnew sales strategies.• Mentoring other sales consultants on how to make sales to potentialconsumers.• Demonstrating advanced product and sales knowledge and adheringcompany policies and procedures. Show less

• Understanding the PayPal merchant auction suite of products and tools, andproviding consultative advice to customers regarding the features andbenefits of all PayPal products.• Providing support and solutions for PayPal Product issues, providinginformation and support regarding PayPal risk policies and practices,educating customers concerning dispute processes, and assisting indetermining resolution for customers.• Serving as the single point of resolution for the… Show more • Understanding the PayPal merchant auction suite of products and tools, andproviding consultative advice to customers regarding the features andbenefits of all PayPal products.• Providing support and solutions for PayPal Product issues, providinginformation and support regarding PayPal risk policies and practices,educating customers concerning dispute processes, and assisting indetermining resolution for customers.• Serving as the single point of resolution for the customer and assisting themerchant in the selection of the correct PayPal product for their businessneeds.• Providing consultative advice on products or features that would benefit theMerchants through Upsell or Outreach campaigns.• Developing and maintaining cross functional proficiency within selecteddepartments including buyer product information and Risk Operations.• Ensuring new merchants acknowledge general PayPal related policies andprocesses, and facilitate them to activate transactions. Show less

• Responding to customer inquiries via telephone communication in anefficient and effective manner.• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and… Show more • Responding to customer inquiries via telephone communication in anefficient and effective manner.• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and activities to prevent monetarylosses as they relate to product functionality.• Researching and resolving inquiries verbally.• Accurately record time using the company tools.• Recording customer trends using the online tracking tool• Providing feedback to management regarding necessary changes andupdates including policies, upgrades and customer care issues• Responsible for attending ongoing training and developing knowledge in allareas of the department.• Attending trainings held by company and maintaining compliance with allapplicable regulations.• Developing and maintaining cross functional proficiency within selected skillsets. Show less

• Assisting buyers and helping to resolve their seller dispute inquiries.• Reviewing and attaching customer responses to claims filed against them oron their behalf.• Reviewing limited PayPal accounts and determine the legitimacy of theaccount and account holder. This also includes determining cases that needto be resolved by the customer to lift their Limited Access.• Closing of claims filed through PayPal’s Consumer Protection Policies andescalating appropriately… Show more • Assisting buyers and helping to resolve their seller dispute inquiries.• Reviewing and attaching customer responses to claims filed against them oron their behalf.• Reviewing limited PayPal accounts and determine the legitimacy of theaccount and account holder. This also includes determining cases that needto be resolved by the customer to lift their Limited Access.• Closing of claims filed through PayPal’s Consumer Protection Policies andescalating appropriately to Fraud Investigations. Show less

• Working through a number of pre-determined fraud queues, email queuesand service requests and determining if recent account activity is of afraudulent nature.• Completing investigations using multiple resources including customercontact, contacting banks and credit card issuers, reviewing PayPal activityand etc.• Being customer oriented and working to deliver a better understanding ofPayPal processes to customers.• Educating customers on how to maintain… Show more • Working through a number of pre-determined fraud queues, email queuesand service requests and determining if recent account activity is of afraudulent nature.• Completing investigations using multiple resources including customercontact, contacting banks and credit card issuers, reviewing PayPal activityand etc.• Being customer oriented and working to deliver a better understanding ofPayPal processes to customers.• Educating customers on how to maintain security and strive for lossprevention for both PayPal and its customers.• Responsible for reviewing documentation, analyzing date, and determining ina timely manner whether to verify the authenticity of transactions and/oractivities.• Being organized, efficient and driven, exhibits strong analytical skills, adaptswell to change and thrives in a collaborative team environment.• Providing feedback to management regarding necessary changes and updatesincluding policies.• Responsible for attending ongoing training and developing knowledge in allareas of the department.• Attending training provided by the company and maintaining compliance withall applicable regulations.• Developing and maintaining cross functional proficiency within selected skillsets. Show less

• Responding to customer inquiries via telephone communication in anefficient and effective manner.• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and… Show more • Responding to customer inquiries via telephone communication in anefficient and effective manner.• Supporting and troubleshooting product issues as well as assist indetermining resolutions for customers.• Investigating customer accounts, transaction logs, bank accounts, bankstatements and other customer specific information used to resolve issues.• Exercising judgment in the examination, interpretation, and decisionsconcerning the resolutions of problems and activities to prevent monetarylosses as they relate to product functionality.• Researching and resolving inquiries verbally.• Accurately record time using the company tools.• Recording customer trends using the online tracking tool• Providing feedback to management regarding necessary changes andupdates including policies, upgrades and customer care issues• Responsible for attending ongoing training and developing knowledge in allareas of the department.• Attending trainings held by company and maintaining compliance with allapplicable regulations.• Developing and maintaining cross functional proficiency within selected skillsets. Show less

• Worked closely with the Quality Department in the company to handledocumentation.• Responsible for quality compliance and adhering to ISO standards in theoverall operation of the company.• Involved in the company’s re-certification on ISO 9001 and ISO 14001 (2015).• Held responsible for any customer quality reports or problems.• Required to understand, notify, and troubleshoot problems between thecompany and customers.• Brought issues to attention to other… Show more • Worked closely with the Quality Department in the company to handledocumentation.• Responsible for quality compliance and adhering to ISO standards in theoverall operation of the company.• Involved in the company’s re-certification on ISO 9001 and ISO 14001 (2015).• Held responsible for any customer quality reports or problems.• Required to understand, notify, and troubleshoot problems between thecompany and customers.• Brought issues to attention to other management stuffs and also person incharge for solutions and also continuous improvement of the QualityManagement System. Show less